Temporary Shower Access for Impacted Residents

Dates and Times for Temporary Shower Access
The City will continue to provide temporary shower access to residents who remain impacted by the water main incident. The shower facilities are located at the Rengstorff Park Aquatics Center and El Camino YMCA. Their hours are listed below:

Rengstorff Park Aquatics Center

• Wednesday, May 13: 7:30 a.m.–1:00 p.m., 6:30–8:30 p.m.
• Thursday, May 14: 7:30 a.m.–1:00 p.m., 4:30–8:30 p.m.
• Friday, May 15: 7:30 a.m.–1:00 p.m., 6:30–8:30 p.m.
• Saturday, May 16: 9 a.m.–2:00 p.m.
• Sunday, May 17: 9 a.m.–2:00 p.m.
• Monday, May 18: 7:30 a.m.–1:00 p.m., 6:30–8:30 p.m.

YMCA

• Wednesday, May 13: 5:30 a.m.–9:00 p.m.
• Thursday, May 14: 5:30 a.m.–9:00 p.m.
• Friday, May 15: 5:30 a.m.–9:00 p.m.
• Saturday, May 9: 7:00 a.m.-6:00 p.m.
• Sunday, May 10: 8:00 a.m.-5:00 p.m. 
• Monday, May 11: 5:30 a.m.-9:00 p.m.

Meal and Incidental Expenses Reimbursement

The City is currently collecting information from affected residents in order to provide reimbursement for meal and incidental expenses on a per diem basis, in accordance with federal reimbursement rates ($92 per day per resident). A form is being developed and will be shared with these residents soon.

Emergency Water Supplies for Residents

To ensure every household has access to clean water during the ongoing water main emergency, the City is partnering with Water World to deliver water supplies directly to affected household’s front door starting tomorrow, April 30.

Your Water Kit: Each residence will receive three 5-gallon jugs of water and a hand pump.

Scheduling Your Delivery: Deliveries require someone to be present. To coordinate a specific time or provide delivery instructions, please call Water World at 408-641-5440.

Staying Supplied: Exchanging empties is easy! Just place your empty jugs outside your front door, and Water World will swap them for full ones. You can also call Water World to notify them that you are ready for a refill.

Need Water Now? If you miss your delivery or need immediate supplies, additional jugs and pumps are staged and ready for pickup at Fire Station 2 (160 Cuesta Dr.) Fire station pickup is dependent on fire company availability, pending emergency incident response. You may call Fire Station 2 at 650-903-6340 to confirm if they are present.

Water Bottle Recycling

The City is aware that recycling bins may not be big enough to accommodate all the water bottles being used during this situation.

Residents can put out  extra bags next to their recycling bins on their normal pick-up day. While paper bags, cardboard boxes, or reusable bins are preferred, plastic bags can be used as long as there is a note on them that says “recycle.”

Residents can also drop off their plastic bottles at the Mountain View Recycling Center, 935 Terra Bella Ave.

Temporary Lodging

The City has partnered with several local hotels to provide temporary lodging for residents impacted by the recent incident.

If you need a place to stay during the impact period, visit our Temporary Lodging webpage for more information.