News Details

National three-digit crisis hotline launches in Santa Clara County

Heads up, Mountain View! There will be a new number for mental health crisis calls. 

Starting this weekend, for individuals who are experiencing a mental health crisis, the three-digit line 9-8-8 can immediately be connected to a hotline where professionals can assist in getting people help. 

9-8-8 is America’s first 3-digit phone number dedicated to suicide prevention and crisis support. While it is a national number, it does connect to local services. The number comprises over 200 local, independent and state-funded crisis centers equipped to help people in emotional distress or experiencing a crisis.  

9-1-1 remains open for those who wish to use it, and as a reminder, more than 50 percent of our department is trained in crisis intervention. We also have a Crisis Negotiation Team, which is comprised of specially trained individuals to help work with a person in crisis. Please note, most callers that dial 9-8-8 will get assistance from a 9-8-8 trained counselor and will not need to contact 9-1-1. However, 9-8-8 does not change the requirements for a police, fire or paramedics response.

Also, please note that the lifeline phone number (1-800-273-8255) will always remain available to people in emotional distress or suicidal crisis, even after 988 is launched nationally. As always, for emergencies, use 9-1-1. 

More information on the details of the hotline can be found here: