News Details

Woman arrested in alleged hate crime incident


We wanted to make you aware of an incident that occurred over the weekend that resulted in the arrest of a woman who is suspected of committing a hate crime.

Before we go into detail, we wanted to let you know that while normally we would post about incidents like these when they occur, due to human error, we missed out on posting about this over the weekend. We take these incidents seriously and we are taking every necessary investigative step in this case. Unfortunately, we did not notify up the chain to command staff, including to our PIO, in error and for that, we apologize.

On May 28 around 3:30 pm, officers responded to the Starbucks on San Antonio Road for reports that a woman hadattacked a customer and directed racial epithets at a store manager at the Mountain View coffee shop. 

When officers arrived on scene, they quickly detained 33-year-old Daixin Neill Quan. In interviews with the victim and witnesses, Quan attacked a customer after she noted that the customer spoke with an accent. When the victim began recording the incident, Quan lashed out and hit the woman several times, resulting in minor facial injuries.

Quan also made racially insensitive remarks to one of the Starbucks managers, including telling him to “go back to your country,” and saying she would have him “deported back to Mexico,” despite the fact that the gentleman is of Indian descent.

Quan was arrested on suspicion of misdemeanor battery and for committing a hate crime, which is classified as a misdemeanor offense in this case. She was booked into the Santa Clara County Jail on $10,000 bail.

Media inquiries can be sent to PIO Katie Nelson at