News Details

A call for help, a crisis intervened

A call for help resulted in the rescue of a man in crisis late Wednesday afternoon along El Camino Real.

Around 3:30 p.m. on Dec. 16, Mountain View dispatchers received several 9-1-1 calls from a construction site on the corner of El Camino Real and Del Medio Avenue about a man who was on top of scaffolding on the roof of the building.

Within two minutes, officers arrived on scene, and the county’s regional mental health team was also called to assist. Officers quickly found the man and began to have a conversation with him while others worked to safely lead workers out of the construction site. Just minutes later, crisis intervention-trained officers with the Mountain View Police Department, who were also working patrol that day, arrived on scene and took over dialogue with the man in distress.

After more than half hour of conversation, the crisis negotiators were able to successfully get the man climb off of the scaffolding and to safety.

The man, who was not from the area, subsequently met with members of the county’s regional mental health team to receive additional care and services.

We are very thankful that crisis intervention-trained officers were working Wednesday to be able to assist in this call. More than 50 percent of our officers are specially trained in crisis negotiation. We not only continue to provide training to officers in this area, but we are also working to ensure that as many of our patrol officers as possible receive this training going forward.

“The response by the officers, and the care and consideration they took to ensure that this man knew he was not alone, was exemplary,” said Captain Mike Canfield. “Everything about how this incident was handled, from the dispatch traffic, to the coordination and quick planning, was exceptional.”