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Mountain View police Captain Chris Hsiung nationally recognized for social media efforts

Five years after revolutionizing the way in which the Mountain View Police Department communicated with its residents, we are thrilled to announce that Capt. Chris Hsiung has been named one of the “Top 25 Doers, Dreamers & Drivers” of 2017 by Government Technology.

Capt. Hsiung, a 22-year veteran of the department, pioneered our agency’s efforts to become a “digital first” communicator back in 2012, pivoting the use of the department's Twitter and Facebook accounts to become interactive spaces after he recognized that residents were turning to social media to communicate rather than through more traditional methods. Since then, he has helped facilitate the department’s efforts on other platforms including Nextdoor, Instagram and Snapchat.

“Capt. Hsiung has made us all believers in not only prioritizing social media messaging, but also pursuing new and inventive ways to reach the people we care about most, our residents,” said Chief Max Bosel. “This recognition is well-deserved.”

Capt. Hsiung’s vision for the department’s communications efforts has led to increased engagement with our residents and has allowed us to communicate with you in ways that just a few years ago, we weren’t able to do. His passion for putting people first, especially in a digital sphere, has garnered him international praise and numerous awards. Ever the innovator, Capt. Hsiung said his recognition by Government Technology has only encouraged him to further pursue what he has said is a necessary tool for law enforcement personnel.

“We live in a world of digital natives. Online communication isn’t the future, it’s now,” he said. “We would be falling behind in our ability to not only connect, but to resonate with our community if we couldn’t speak with them on all levels, especially on platforms that they utilize every day.”

Please join us in a virtual round of applause as we congratulate Capt. Hsiung on his achievement. 

To view the magazine’s story on Capt. Hsiung and to learn more about the recognition, visit here.