Facility Reservations

How do I make a reservation?

Submit the rental application and initial payment to one of the following:

Reservations must be made at least ten (10) business days in advance prior to your desired reservation date.

How far in advance can I make a reservation? What is the deadline to make a reservation?

Reservations can be made one (1) year in advance and no later than ten (10) business days prior to desired reservation date.

Can I place a hold on a date?

Dates cannot be held without the application and initial payment. Turning in the application and payment will result in the permit being created.

How can I view the facility?

To view a facility or to meet with Reservations Coordinator, please schedule an appointment by contacting recreservations@mountainview.gov or (650) 903-6407. Appointments can be scheduled Monday – Friday, 7:30am – 4:30pm, availability varying based on the day.

How can I check if my desired reservation date is available?

To view Facility Availability, please visit our Online Registration Website and click on “Facility Details/Availability” and select the facility of interest. Please note, although the facility may appear to be available, please confirm with the Reservation Office as more than one permit a day may not be issued.

What are the insurance requirements for rentals? How can I obtain a certificate of insurance?

Specific insurance requirements by the City’s Risk Manager must be met.

A certificate of insurance can be purchased for an additional fee with the reservation through the City of Mountain View. Renters may also provide a certificate of insurance through their own insurance provider and must be submitted to the Reservations Office at least ten (10) business days prior to the reservation date.

In order for certificate of insurance to be valid, the event must accurately represent the purpose of rental described on the application.

What is the Alcohol Policy? Are there events that do not permit alcohol?

Beer, wine, and champagne are only permitted if alcohol insurance has been purchased and secured as part of the rental contract. Hard alcohol/liquor is not permitted. Alcohol may not be sold.

Alcohol is not permitted at events honoring youth (i.e. birthday, baptism, quinceanera, etc.), even if the event is a joint function. If alcohol is found to be present at the event, the event can be shut down with no refund. 

If purpose of rental provided on the application does not accurately describe the event taking place and alcohol is present, the event can be shut down with no refund.

Do I have to use vendors on the Approved Vendor List?

If the renter is hiring catering services to be present at the facility during the event, the Approved Vendor List is preferred, but not required. A certificate of insurance will be required by the vendor if they are not on the Approved Vendor List.

The renter may bring in their own food or get food delivered (if vendor is not staying at the venue) without any documentation needed from the vendor.

Can I have music at my event?

Music provided by a DJ, live band, or PA system is permitted. All amplified music must be indoors. All music must end one (1) hour prior to the end permit time.

What time do I have access to the facility?

Renters have access to the facility during their permit time. The facility will be available at the start of the permit time, and renters must clean and exit the facility by the end of the permit time.

Can I reserve the kitchen only? What is included for use in the kitchen?

Kitchens are not available for reservation on their own. Kitchens are included with rental of the Redwood Hall at the Community Center, Social Hall at the Senior Center, and the Historic Adobe Building.

The kitchen at the Community Center is a Catering Kitchen only. Senior Center kitchen is a Commercial Kitchen. Historic Adobe Building kitchen is a prep kitchen. All cook ware and utensils must be brought in by the renter.

What are the hours the facility is available for rentals?

Community Center
Monday – Thursday 8:30 a.m. – 10:00 p.m.
Friday – Sunday 8:30 a.m. – 11:00 p.m.

Senior Center
Thursday – Friday 5:00 p.m. – 12:00 a.m.
Saturday – Sunday 8:30 a.m. – 12:00 a.m.

Historic Adobe Building
Sunday-Saturday 8:00 a.m. – 11:00 p.m.

What are peaks hours versus off-peak hours?

Community Center
Peak Times: Friday  5:00 p.m. – 11:00 p.m., Saturday – Sunday
Off-Peak Times: Monday – Thursday, & Friday 8:30 a.m. – 5:00 p.m. 

Senior Center
Peak Times: Thursday 5:00 p.m. – 12:00 a.m., Saturday – Sunday
Off-Peak Times: Monday – Wednesday, & Thursday 8:30 a.m. – 5:00 p.m.
*Off-Peak Times for the Senior Center are only available for senior programing.

Historic Adobe Building
Peak Times: Thursday – Sunday 
Off-Peak Times: Monday – Wednesday

I am renting additional equipment for my event. Can I drop the equipment off the day before?

All equipment being rented from an outside vendor must be dropped off and picked up during the permit time. Early drop offs and late pickups are not permitted.

Can I have a bounce house at my event?

Bounce houses are only permitted at the Historic Adobe Building in the designated grass areas. The renter must use an approved vendor.

Bounce houses will not be permitted if it has rained within three days prior to reservation date regardless of previous agreement.

How much do I need to pay at time of reservation

Due at time of reservation is the security deposit, insurance, and janitorial fees. The rental fee will be due thirty (30) days prior to the permit date.

  • If deposit, insurance or janitorial fees are not required, the rental fee will be due in full at time of reservation.

  • If reservation is completed within 30 days of permit date, the balance will be due in full at time of reservation.
What do the fees include?

The rental fee includes all the amenities in the reserved room and building attendant(s).

The security deposit is required at time of reservation and is charged separately. The security deposit becomes refundable after the permit date.

The insurance fee is only applied if the renter purchases insurance with their reservation and will provide certificate of insurance for the permit.

The janitorial fee covers basic upkeep related to ongoing maintenance of the facility and is separate from event cleaning. Event cleaning is the responsibility of the renter.

It is 30 days before my permit date and my remaining balance is due. How do I make the payment?

Here are various options on how to make a payment on a reservation:

  • In person at the Recreation Front Desk temporarily located at the Senior Center (266 Escuela Ave), Monday – Friday, 8:30 a.m. – 5:00 p.m.
  • Emailing the completed credit card authorization form to recreservations@mountainview.gov
  • Logging into your ActiveNet account, selecting “My Account”, then “Pay on Account” under “Payment Details”. If you have not setup your ActiveNet account, please consult with Reservations staff.
When and how will my security deposit be refunded?

Security deposit refunds are processed following rentals and may take up to 30 days to be received.

If the renter paid the security deposit with a credit card, the deposit will be refunded back onto the credit card. A check refund may be requested prior to the event date, and the check will be mailed to address on the application. If the renter paid the security deposit with check or cash, a check will be mailed to address on the application.

The credit card I provided for the security deposit is no longer valid. How can I receive my deposit refund?

If the credit card used to pay for the security deposit is no longer valid, please inform the Reservations Office prior to your reservation date to request a check refund.

If the Reservations Office is not informed of the invalid credit card and has processed the refund, the renter will need to check with their bank/credit card company to receive the refund.

How can I view an itemized list of the permit charges?

For permit numbers (#) starting with “R”:

  • On the permit, under “Booking Summary”, click on the arrow next to the dollar amount for the “Total additional fees and discounts” and an itemized list of charges will show.

For permit numbers (#) starting without “R”:

  • On the permit, under “Charges”, there are charge descriptions, unit fees, and charges for each item.
I did not receive my permit or receipt. How can I obtain these documents?

Before contacting the Reservations Office, please check both the inbox and spam folder for the email provided on the application.

Renters may also log into their ActiveNet account to view all current and past permits and receipts (List of Prior Transactions), as well as make payments on their account (Pay on Account). An ActiveNet account for the renter will be automatically created once a reservation is made. If the renter has not yet setup their password, it can be done by clicking on "Forgot My Password" and following the instructions to set a password.

How can change the date/time/room of my reservation?

Any amendments to the original permit must occur at least 30 days prior to the permit date. Any amendments made less than 30 days prior to the permit date cannot be guaranteed and is to the discretion of the Reservations Coordinator. All amendment request must be in writing by emailing recreservations@mountainview.gov and are subject to a $10 amendment fee.

What is the Cancelation Policy?

The cancelation policy becomes effective on the date the rental contract is generated.

  • Cancelations made six (6) months or more prior to the date of the event will receive a refund of the deposit, minus a $10 processing fee.

  • Cancelations made less than six (6) months, but no later than three (3) months, prior to the date of the event will receive a refund of the deposit, minus 10% of the total rental fee, minus a $10 processing fee.

  • Cancelations made less than three (3) months, but no later than one (1) month, prior to the date of the event will receive a refund of the deposit, minus 25% of the total rental fee, minus a $10 processing fee.

  • Cancelations made less than one (1) month prior to the date of the event will receive a refund of the deposit, minus 50% of the total rental fee, minus a $10 processing fee. Insurance and janitorial fees are subject to a no refund if the cancelation is made less than one (1) month prior to the date of the event.