Do you have a leak? The vast majority of abnormally high water bills are caused by irrigation scheduling, irrigation leaks, and toilet leaks. Click here to view step-by-step instructions for checking for leaks on your property. You can also request a "Do-It-Yourself" leak detection kit and by mail by calling (408) 630-2554 or filling out an online request form.
There are a few different models of water meters, but in general they will look like the photo above. Note that many businesses may have one water meter for drinking water and one for irrigation.
Near or at the center of the meter display is a colored triangle or asterisk. This triangle or asterisk is sensitive to water flowing through the meter and can be used to detect leaks.
If you identify a leak using the three steps above, you will want to determine where your leak is located. Start by turning off the water valve to your house (typically located near a hose bib) and repeating the three leak detection steps above. If your house water valve is off and you still have a leak, then the leak is located between the house and the meter. If your house valve is off and the leak detector does not move then the leak is inside your house (i.e. your toilet or other fixture) or your irrigation system. Click here to view "how to" videos on checking for leaks in your home. Check these elements by yourself or contact us for assistance.
If you do find and fix a leak, you may be eligible for a one-time reduction in your water bill. Instructions for applying for a water credit are posted here.