Changes to Nonessential Trash and Recycling Services

The following services and programs will be impacted during the shelter in place order in Santa Clara County. 

NORMAL CURBSIDE COLLECTION SERVICES TO RESUME MAY 11

• Normal curbside collection services will resume May 11. Residents may set out one extra bag of trash (no extra garbage sticker needed), extra cardboard (bundled and tied), and extra recycling (up to 2 extra containers of recycling next to the cart with cans and bottles in one paper bag or box, and paper materials in another) on their collection day.
  *Reminder: do not put any clean cardboard in your compost cart. You can set out extra cardboard that has been bundled and tied if it does not fit in your recycling cart. Only put food-soiled paper, such as paper takeout boxes or pizzeria boxes, in the compost.
• On Call Plus clean up appointments will resume. Schedule an appointment by contacting Recology at (650) 967-3034.
• Cart exchanges and compost pail deliveries will resume.
• Residents may experience longer than average hold times with the Recology customer service phone line. You can also send an email to ContactUsRMV@recology.com and a customer service representative will get back to you as soon as possible.

FACILITY ACCESS CHANGES

• The Buy-Back Center for the redemption of CRV containers at 935 Terra Bella Avenue is closed. Residents can still drop off recycling during normal hours Monday through Friday 8 a.m. to 4 p.m. and Saturday 9 a.m. to 4 p.m.
• The SMaRT Station will be open to the public for most services including disposal, recycling drop-off, and compost pickup beginning May 11, Monday to Saturday from 8 a.m. to 5 p.m. (closed Sundays). All employees and members of the public are required to wear a face covering.
• The Buy-Back Center at the SMaRT Station will reopen on June 1 for appointments only. You can schedule an appointment online or call 408-752-8530.

EVENT CANCELLATIONS

• All HHW Services including events, small business drop-offs, retail partner services, and facility appointments are cancelled until further notice. 

The CDC determined the COVID-19 virus is not a Category A infectious substance, therefore solid waste from households that is or is suspected to be contaminated with the virus can be managed as it would be for the flu. In an abundance of caution, generators should ensure waste bags are tightly closed and curbside containers are not overfilled so the lids close completely. Please notify Recology at (650) 967-3034 if you know or suspect your waste is contaminated with the COVID-19 virus.

 ENFORCEMENT OF REUSABLE BAG ORDINANCE TEMPORARILY SUSPENDED

Homes	Apartments	Businesses
Food Scraps Composting  Yard Trimmings Service	Household Hazardous Waste E-Waste	Mountain View Recycling Center
Events Paper Shredding Repair Café	Schools