Missed Collection or service Questions?

Call Recology at 650-967-3034 (Monday through Friday 7:30 a.m. to 4:30 p.m.) or leave a message in their voicemail.  Missed collections due to driver error or truck breakdown will be collected the same day if the drivers are still on route, or the next business day.  For Friday routes, leave your cart out on Saturday and Monday until it is collected and be sure to call Recology to register the missed collection.  If a non-collection notice was left, please follow the instructions to correct it.

See your schedule, holidays observed, and set collection reminders below. The widget below also has a feature to learn "What Goes Where."

collection calendar & map

• Widget app for Collection Schedules and What Goes Where to learn how to dispose of nearly anything (for residents and businesses)
• Download the 2023 Collection Calendar for residential curbside services (individual carts)
• Also visit our Holiday Collection & Trees page (for residents)

Holidays

Regular Collection Days

Recology does not collect any carts on Thanksgiving Day, Christmas Day, and New Year's Day. If your collection day falls on or after the holiday, collection will occur one day later that week. For example, for the Thanksgiving holiday, Thursday collection would be made on Friday, and Friday collection on Saturday.

On Call Plus Services & Vouchers

No On Call Plus appointments occur during the same period as Holiday Tree Collection, between December 26th and the third Friday in January. As an alternative, residents may ask for a Voucher to take items to the SMaRT Station during this time.

Recology Call Center

Please note that Recology's customer service office may be closed on other holidays throughout the year, but collection will occur except for the holidays mentioned above. If the office is closed when you call, you may leave a phone message so that Recology can return your call when the offices reopen.