General Information

Crime Watch Map

Mountain View Police Department subscribes to CrimeReports to provide you a tool for crime prevention, community awareness and data transparency. Members of the public can view most reported crimes and sign up to receive free email alerts based on user-defined parameters (e.g., geography, crime types, frequency, etc.). We upload police reports to CrimeReports on a daily basis, however the data does not include general calls for service or police activity with no report. In addition, some case types are withheld in order to comply with law and protect victims’ rights, such as in most sexual assaults, crimes against children, domestic violence and calls that are medical in nature. Some case data may change if the investigation is ongoing and more information about the crime is learned.

Disclaimer: The information displayed on the CrimeReports website is susceptible to some degree of error due to the collection, entry and geo-processing of the data. No warranty or guarantee is made nor implied regarding the content, geographic accuracy, timeliness, completeness, sequence, or accuracy of any of the information provided herein. The reader should not rely on the data provided herein for any reason. The information is provided strictly as a courtesy to the public. The information may be appropriate to consider and discuss as part of coordinated crime prevention initiatives. Members of the community are encouraged to continue partnering and problem-solving with the Mountain View Police while using this service toward shared police-community goals. Under no circumstances should any member of the public take any action on their own behalf as it relates to the information provided on this website, other than notifying the Mountain View Police Department with information they wish to share. If you have information that may solve a crime, contact the Mountain View Police Department at 650-903-6344. In the event the information is an emergency, then call 9-1-1.

Victim Resources

Employee Complaint Process

The Department's Personnel Complaint policy provides guidelines for the reporting, investigation and disposition of complaints regarding the conduct of its members and employees. Personnel complaints consist of misconduct or improper job performance that is a violation of department policy, federal, state or local law.

A person can file a formal complaint or informally inquire about a department employee's conduct. Inquiries involve actions by an employee that is of concern to a complainant, but is determined not to be misconduct and the complaining party is satisfied that appropriate action was taken.  A formal complaint is a matter in which the complaining party requests further investigation, or which a supervisor or command officer determines further action is warranted.

A complaint may be filed in person, in writing, by e-mail, or by telephoning the Department. Complainants making a complaint in writing are encouraged to be completed on a Personnel Complaint Report available at the Police Department or on-line. Although not required, the Department encourages the complaining party to appear in person. A complaint can be made anonymously or by a third party, and the matter will be investigated to the extent that sufficient information is provided.  

Every Department employee becoming aware of alleged misconduct shall immediately notify a supervisor. A supervisor receiving a complaint from any source alleging misconduct of an employee will initiate a preliminary investigation. Depending upon the nature of the allegation, the matter may be handled by the supervisor or turned over to the Professional Standards Unit for investigation.

An administrative investigation of an officer is governed by a variety of State laws and Department policies. The investigation shall proceed with due diligence. Upon completion, the report is forwarded to the employee's commanding officer. A review board comprised of Department supervisors or command officers and a representative from the City Manager's Office recommends a finding for each allegation. The Police Chief then classifies each allegation of misconduct with one of the following dispositions:

  • Sustained - The act occurred and that it constituted misconduct.
  • Unfounded - The alleged act did not occur, are frivolous, or did not involve department personnel.
  • Not Sustained - There is insufficient evidence to sustain the complaint or fully exonerate the employee.
  • Exonerated - The act was justified, lawful and/or proper.
  • No Finding - The complaint was dropped, the complainant did not cooperate, or the employee resigned prior to the process’ conclusion.

    Sustained allegations can result in discipline, to include training, reprimand, suspension, demotion and/or termination. State law prevents the Department from disclosing the specifics of any disciplinary action, but the Department will notify the complainant of the disposition for each allegation in the investigation. For further information, please contact the Police Department’s Professional Standards Unit at (650) 903-6339.

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