COVID-19 Community Resources

• Sign up or text "City Hall News" to 22828. 
• Focused on City news and a local COVID-19 briefing that is relevant for residents, businesses, and anyone in or around Mountain View.
• View past issues of City Hall Connection
• View past issues of The Briefing (an e-newsletter that focused on the latest COVID-19 developments for Mountain View; last issue published in March 2021) 

Public Health
Covid-19 Data Dashboard

• Updated daily, the dashboard provides detailed information about cases and deaths from COVID-19 in Santa Clara County.

• Call: 408-809-2124
• Assistance in applying for unemployment insurance, disability, paid family leave, and other safety net programs. Available in English, Spanish, and Vietnamese.

• SOLO Solidarity Fund
  • Financial assistance for undocumented immigrants who are in Santa Clara County affected by COVID-19 who are in challenging immigration processes.
  •  Call: 408-770-6202, eligible applicants may receive $500.
• Direct Financial Assistance Program
  • you are in need of Direct Financial Assistance, please contact (650) 968-0836 or email finaid@csacares.org, if you are looking for financial relief due to COVID-19.

• Customer Relief & Community Resilience Programs
• Direct financial support for lower-income customers, resiliency improvements at community and emergency facilities, and supplemental training programs for electrical, plumbing and mechanical workers impacted by shelter-in-place orders.

• Call: 650-967-3034
• Recology Contact Page

City of Mountain View
General Information

• Call: 650-903-6300
• Current Levels of Service
• COVID-19 Relief Efforts Summary (Spring 2021) 

• Call: 650-903-6379
• Email Community Development

• Call: 650-903-6331
• Submit a request on Ask MV

Finance & Administrative Services
Contact for: Utilities, business licenses

• Call: 650-903-6317
• Email Finance & Administrative Services
  
• Utility Bill Assistance Program Application Form (for residential accounts only)
  • Mail the completed and signed application with your most recent utility bill to Finance and Administrative Services Department, 500 Castro St. PO Box 7540, Mountain View, CA 94039-7540, or drop off in the Utility Payments Drop Box to the left of the entrance of City Hall.
  • Application form in Chinese
  • Application form in Spanish
  • Application form in Russian

• Call: 650-903-6300
• Email IT

• Call: 650-903-6887
• Library Contact Page

• Call: 650-903-6311 (leave voicemail)
• Email Public Works
• Signalized intersections adjusted to pedestrian recall

• COVID-19 Vaccine Information
• Find out about vaccine eligibility, the Mountain View vaccination site, FAQs on where to get vaccinated, and information about the available vaccines.

• COVID-19 Vaccination Information for the Public
• Learn who is currently eligible for vaccination, how vaccines are allocated, and FAQs about getting vaccinated.

• My Turn (myturn.ca.gov)
• Call: 1-833-422-4255 (Monday to Friday from 8 a.m. to 8 p.m., Saturday and Sunday from  8 a.m. to 5 p.m.)
• Sign-up to be notified when you are eligible to receive the COVID-19 vaccination.

City of Mountain View Rent Stabilization Program

• Call: 650-903-6136
• Email MVRent@mountainview.gov
  
• 298 Escuela Ave., Mountain View
• MountainView.gov/RentStabilization

City of Mountain View
Housing and Eviction Help Center

• 1st and 3rd Thursday of the month from 1 to 5 p.m. (walk-in and virtual)
  Mountain View Public Library
  1st Floor Program Room
• Mountainview.gov/HousingHelpCenter

• Call: 408-780-9134
• Email Sacred Heart Community Service
• Not currently accepting applications, name can be placed on Interest List.

• Call: 408-720-9888
• Email Project Sentinel

• Call: 408-278-6420

• Call: 408-926-8885
• Email Santa Clara County Homeless Prevention System

MOVE Mountain View

• Transitional Housing and Safe Parking spaces
• Call: 650-861-0181
• Email MOVE Mountain View
• City of Mountain View 24/7 Safe Parking

• Contact your mortgage company for more information.

• If you are in need of Direct Financial Assistance, please contact (650) 968-0836 or email finaid@csacares.org, if you are looking for financial relief due to COVID-19.

• Call: 650-968-0836
• Onsite food pantry is open. Facemask required
  Tuesday: 2 to 4 p.m.
  Thursday: 11:30 a.m. to 1:30 p.m.
  Friday: 2 to 4 p.m.

• Call: 1-800-984-3663, M-F, 8 a.m. - 5 p.m.
• Email Second Harvest of Silicon Valley
• Text: "GETFOOD" to 408-455-5181

• Call: 650-254-1450
• Serving a free to-go breakfast and bag lunch
• Wednesday, 8 to 9 a.m., including drive-thru and walk-up
  Saturday, 8 to 10 a.m.

• Mountain View Whisman School District locations
• Monday - Friday
• Breakfast from 7 to 8 a.m.
• Lunch 11:30 a.m. to 1:30 p.m.
• HOT LUNCH + salad bar (stay onsite) June 13 to July 8, 2022
• Grab & Go Lunch June 13 to July 29, 2022

• Compiled list of City-known Food Distribution Services and Locations
  • In Chinese, Russian and Spanish

• Call: 877-328-9677
• Apply for Pandemic EBT Food Benefits
• Due to school closures, children who are eligible for free or reduced-price meals can get up to $365 in food benefits in addition to their pick up meals from school.

• 160 Rengstorff Ave., Mountain View
• Second and Fourth Saturday from 10 a.m. to noon
• Registration conducted on site
• Call 650-961-8600, extension 100 for additional information

• Every other Sunday at Mountain View Location: 1425 Spring Road, Mountain View from 3 to 5 p.m.
• Every other Wednesday at Sunnyvale Location: 653 Fremont Ave., Sunnyvale from 2:30 to 4:30 p.m.
• Monthly at East Palo Alto location: 994 Beech St., East Palo Alto from 3:30 to 5:30 p.m.
• Email fightthehateinfo@gmail.com to be notified of the next food drive event by email or text. No registration required.

• Call: 800-232-4636
• CDC Guidelines for what to do if you are sick

• Call: 408-792-5050
• Learn what to do if you think you are sick
• Frequently Asked Questions about Public Health Orders

• Visit sccfreevax.org
• Provides details on who is currently eligible to be vaccinated, who is next, frequently asked questions about the vaccine, and more.

Santa Clara County
Public Health
FREE COVID-19 Testing Sites

• Visit sccFreeTest.org
• Find a hospital, clinic, or community testing site closest to you and make an appointment.
• Testing is:
  • 100% covered by health insurance
  • Safe and confidential
  • Free
• Testing does not:
  • Affect immigration status
  • Require a doctor's note
  • Require insurance
• All frontline workers who regularly interact with members of the public are highly encouraged to get tested once a month, including grocery, restaurant, healthcare, construction, transit, public safety, and other employees.
• All residents with symptoms, and anyone without symptoms who has been exposed to someone who was confirmed to have COVID-19, should also be tested.             
• Drive-thru Testing Sites are available to the public 7 days a week. Appointments are required for this drive-thru testing sites and these can be made online through sccfreetest.org or by calling (888) 334-1000. The drive-thru testing sites are at four existing County Health System locations:
  • 1325 East Calaveras Blvd., Milpitas, CA 95035 (location subject to change)
  • 18550 De Paul Dr., Morgan Hill, CA 95037
  • 777 E Santa Clara St., San Jose, CA 95112
  • 1993 McKee Rd., San Jose, CA 95116
• The tests offered are viral detection tests, which diagnose a person who currently has the infection. Read about the difference between viral detection tests and serology tests here.
• Volunteer to be a contact tracer.

• A collaboration between Verily’s Project Baseline and the State of California to expand access to COVID-19 screening and testing.

• Call: 408-556-6605
• Email Community Health Partnership
• If you do not have a regular doctor, contact to speak to a doctor about your symptoms.

• Call: 408-453-0400
• Email NAMI Santa Clara
• Covid-19 Support Services

• Call: 1-888-670-1360
• Toll-free and available to provide emotional support to older Californians facing loneliness, isolation and anxiety.

County of Santa Clara
Mobile Crisis Response Team

• Call: 1-800-704-0900, Select option #2
• Monday – Friday, 8:00 AM – 8:00 PM; during off hours, use same phone number
• Teams respond to individuals in crisis that exhibit mental health symptoms, may be suicidal or at-risk and need an evaluation for psychiatric hospitalization. 

• Call: 1-855-278-4204
• Text: "RENEW" to 741741
• Coping with Stress During Infectious Disease Outbreaks (PDF)

• Call: 408-850-6125
• Provides supportive listening, counseling, crisis intervention, and referrals to callers.

• Call: 650-965-2020 (Use for clinical inquiries)
• Email CHAC
• Mental health counseling services for individuals, youth, & families.
• Provides tips for parenting, reducing anxiety, and staying healthy.

• Call: 408-379-9085 or toll-free 1-877-41-CRISIS, available 24/7
• Services are available to Santa Clara County youth who are under the age of 18 and are unable to care for themselves due to a severe mental illness or who are in immediate danger of either harming themselves or others.

• Call: 650-321-5272
• Provides comprehensive grief support, crisis intervention and education to individuals and communities facing the difficult realities of grief and loss.

• Call: 408-243-0222

• Call: 1-800-395-5755
• Email GriefShare
• Seminars and support groups for grief recovery

• Call: 408-559-5600
• Email Hospice of the Valley

• The Small Business Action Plan provides recommendations for policies and resources that can reinforce and strengthen the foundation of small businesses and build greater capacity over time.
• The longer-term goal is to build resilience and provide small businesses with flexible tools that will help them weather the impacts from the next economic downturn and a constantly changing marketplace.
• Several focus groups, interviews and surveys informed the development of the Small Business Action Plan, with a focus on small brick and mortar businesses that were hardest hit by the COVID-19 Pandemic. 

• Starting May 1, 2020, eligible landlords of Mountain View rental properties can apply for a loan of up to $10,000, with 0% interest, no fees or collateral, and up to a 1-year term.
• Email Patricia Black to apply. Loans will be provided to approved applicants until funding is exhausted.

• Email the Chamber of Commerce

• Call: 1-800-659-2955
• Email for Disaster Loan Customer Assistance

• Financial and Technical Assistance for Small Business

• Email for California Disaster Relief
• Disaster Relief Loan Guarantee Program

• Connects small businesses to relief programs, facilitates applications for Paycheck Protection Program loans through the Small Business Administration, and helps support GoFundMe campaigns for small businesses.

• Call: 408-792-2300
• Email to report non-essential businesses

• Call: 650-903-6330
• Email the Mountain View Senior Center
• Curbside Lunch Distribution for Seniors 60+ is available from 11:30 AM -12:15 PM Monday - Friday

• Call: 650-968-0836, extension 131
• Senior case management helps to facilitate integration of social and medical needs and assists with housing and food insecurity.

Food Delivery

• Call: 1-800-984-3663, M-F, 8 AM - 5 PM
• Email Second Harvest of Silicon Valley
• Text: "GETFOOD" to 408-455-5181

• Call: 1-888-670-1360
• Toll-free and available to provide emotional support to older Californians facing loneliness, isolation and anxiety.

• Call: 650-969-8656

• SALA provides free legal services and community education to Santa Clara County residents who are age 60 or older

• Call: 1-844-464-0244, to pre-register your local family

• Provides medical, nutritional, and emotional support for Santa Clara County residents negatively impacted by COVID-19.
• Targeted to families-in-need with children ages 6 to 12 and hourly-wage earners.

• Sesame Street's Grover On Coping During Coronavirus: Just For Kids

• To file by phone, call between 8 AM - 12 NOON:
• English: 1-800-300-5616
• Spanish: 1-800-326-8937
• Cantonese: 1-800-547-3506
• Mandarin: 1-866-303-0706
• Vietnamese: 1-800-547-2058
• TTY: 1-800-815-9387
• File an Unemployment Insurance Claim

North County (Mountain View area) Workforce Development Agency

• NOVAWorks.org for general employment training, job skills training, education opportunities and benefits help
• NOVAWorks.org/COVID 
  NOVAworks offers informational webinars to provide you with information on filing for unemployment insurance and registering for Covered California, as well as to offer free job-search assistance and more. 
  Register here for the session that works best for you. After you sign up, you will receive a PDF of the materials we will cover, as well as detailed instructions on how to access your session online or by phone. 

STATE Labor & Workforce Development Agency

• Call: 916-653-9900
• Email California Labor & Workforce Development Agency
• Coronavirus 2019 (COVID-19) Resources for Employers and Workers
• Information for workers and employers about staff safety, rights and protections, and employment benefits.

• Email OnwardCA
• Resources for the people of California impacted by job loss during the COVID-19 Pandemic, including skills training and job search assistance.

• City Rent Relief Information and
  Services for the Homeless/Unstably Housed
• Citywide Hygiene Services
• List of Food Distribution Services and Locations

Hope's Corner
748 Mercy St., Mountain View

• Call: 650-254-1450
• Serving a free to-go breakfast and bag lunch
  • Wednesday, 8–9 a.m., including drive-thru and walk-up
    Saturday, 8–10 a.m.
• Showers are 8:30 a.m.–noon

• Call: 408-926-8885
• Email Santa Clara County Homeless Prevention System

MOVE Mountain View

• Call: 650-861-0181
• Email MOVE Mountain View
• City of Mountain View 24/7 Safe Parking

• Call: 408-278-6420

• Free Showers and Laundry for the Homeless

• Call: 650-968-0836
• To volunteer, call: 650-964-4630
• All contributions received will go directly to providing assistance for rent, utilities and other emergency needs.

• Call: 650-254-1450
• Email Hope's Corner

• Volunteer to deliver food to those in need in your community.

• Support local, small businesses by contributing to GoFundMe fundraisers.

• Find volunteer opportunities to safely help your neighbors, communities and all of California.

• Call: 650-949-5908
• Email the Los Altos Community Foundation

• Call: 650-450-5400
• Email the Silicon Valley Community Foundation