Current Levels of Service
10/04/2020 9:01:12 AM
Current City Services
City facilities and buildings will remain closed to the public, in accordance with the Santa Clara County Public Health Department's revised shelter-in-place orders, until further notice. Essential services provided by the City such as emergency services and water and sewer operations will continue.
The following City services have closed facilities, but are still providing service to our community remotely:
- Community Development - call 650-903-6379 or email.
- Building & Fire - Contact by email or call 650-903-6313.
- Accepting all Building and Fire permits. Visit this webpage for submittal and appointment instructions.
- Building Inspections: Accepting new requests for building inspection. Inspections can be scheduled by calling 650-903-6313. Inspection must be requested by 3PM, on a business day the day prior to requested inspection date.
- Fire Inspections: Accepting new requests for fire inspection. Inspections can be scheduled by calling 650-903-6313. Inspections are scheduled as they are available.
- Environmental Safety/HazMat - Inspection services for life safety emergencies only. To schedule an inspection, email FEPDinspections@mountainview.gov with the site address and brief description or request.
- Housing - Contact by email or call 650-903-6379.
- Find rent relief resources here.
- Planning - Contact by email or call 650-903-6306.
- Accepting all Planning Applications electronically.
- Conducting Planning Inspections for construction activity.
- Community Services - call 650-903-6331
- Finance & Administrative Services - call 650-903-6317 or email
- Library - call 650-903-6887
- Police - call 650-903-6334
- Essential services provided by appointment. Make an appointment here.
- Visit their webpage for general information
- Public Works - call 650-903-6311 or email
- Accepting all Public Works permits. Send an email of the request and/or electronic excavation permit application.
- Conducting Public Works inspections for construction activity. Email Public Works or call 650-903-6311 to schedule an inspection.
Individuals and businesses needing assistance may visit the City's COVID-19 Community Resource Page.
Update on Reopened City Services
- City pools are open for limited programs. Please sign up for the Recreation Newsletter for the latest program information.
- Summer Camps are now available to all children. View available camps.
- The fenced-in dog parks at Rengstorff and Shoreline are open
- Tennis, pickleball, and bocce ball courts throughout the City are open
Santa Clara County Order on Activities and Businesses
Activities & Businesses Allowed
Activities & Businesses Not Allowed
- Schools: K-12 schools can open after the County has been in the Red Tier for 14 days. All schools must follow mandatory guidance set by the County of Santa Clara and the State of California.
- Indoor personal care services: must follow face covering guidelines (Must follow mandatory directive)
- Childcare, summer camps, and children's activities (Must follow mandatory directive)
- Outdoor dining (Must follow mandatory directive)
- Outdoor pools (Must follow mandatory directive)
- Retail stores (Requirements for all businesses)
- Museums, zoos, aquariums: allowed to open indoors at 25% capacity
- Gyms and fitness centers: allowed to open indoors at 10% capacity (Must follow mandatory directive)
- Shopping malls: allowed to open indoors at 50% capacity
- Gatherings (including social, religious, political, ceremonial, athletic, and other types of gatherings) are strongly discouraged, but outdoor gatherings of up to 60 people allowed (Must follow mandatory directive)
- Recreational and athletic activities (Must follow mandatory directive)
- Lodging facilities, including hotels and motels (Must follow mandatory directive)
- Public transit (Must follow mandatory directive)
- Food facilities (Must follow mandatory directive)
- Construction (Must follow mandatory directive)
- Agriculture (Must follow mandatory directive)
- Indoor worship services
- Indoor protests
- Indoor dining and bars
- Indoor gatherings
- Indoor swimming pools
- Offices in non-essential sectors
- Indoor facilities used for activities where face masks are removed (including but not limited to smoking lounges, saunas, steam rooms, and heated exercise studios)
- Professional sports stadiums and arenas
- Non-residential adult and elder day care facilities
- Nightclubs, music and concert venues, and indoor theaters
- Indoor playgrounds and amusement centers (such as bounce centers, ball pits, and laser tag)