Current Levels of Service

 10/04/2020   9:01:12 AM

Current City Services

City facilities and buildings will remain closed to the public, in accordance with the Santa Clara County Public Health Department's revised shelter-in-place orders, until further notice. Essential services provided by the City such as emergency services and water and sewer operations will continue.

The following City services have closed facilities, but are still providing service to our community remotely:

  • Community Development - call 650-903-6379 or email.
    • Building & Fire - Contact by email or call 650-903-6313.
      • Accepting all Building and Fire permits. Visit this webpage for submittal and appointment instructions.
      • Building Inspections: Accepting new requests for building inspection. Inspections can be scheduled by calling 650-903-6313. Inspection must be requested by 3PM, on a business day the day prior to requested inspection date.
      • Fire Inspections: Accepting new requests for fire inspection. Inspections can be scheduled by calling 650-903-6313. Inspections are scheduled as they are available.
    • Environmental Safety/HazMat - Inspection services for life safety emergencies only. To schedule an inspection, email FEPDinspections@mountainview.gov with the site address and brief description or request.
    • Housing - Contact by email or call 650-903-6379.
      • Find rent relief resources here.
    • Planning - Contact by email or call 650-903-6306.
      • Accepting all Planning Applications electronically.
      • Conducting Planning Inspections for construction activity.
  • Police - call 650-903-6334
    • Essential services provided by appointment. Make an appointment here.
    • Visit their webpage for general information
  • Public Works - call 650-903-6311 or email
    • Accepting all Public Works permits. Send an email of the request and/or electronic excavation permit application.
    • Conducting Public Works inspections for construction activity. Email Public Works or call 650-903-6311 to schedule an inspection.

Individuals and businesses needing assistance may visit the City's COVID-19 Community Resource Page.

Update on Reopened City Services

  • City pools are open for limited programs. Please sign up for the Recreation Newsletter for the latest program information.
  • Summer Camps are now available to all children. View available camps.
  • The fenced-in dog parks at Rengstorff and Shoreline are open
  • Tennis, pickleball, and bocce ball courts throughout the City are open

Santa Clara County Order on Activities and Businesses

Activities & Businesses Allowed

Activities & Businesses Not Allowed

  • Indoor worship services                   
  • Indoor protests
  • Indoor dining and bars
  • Indoor gatherings
  • Indoor swimming pools
  • Offices in non-essential sectors
  • Indoor facilities used for activities where face masks are removed (including but not limited to smoking lounges, saunas, steam rooms, and heated exercise studios)
  • Professional sports stadiums and arenas
  • Non-residential adult and elder day care facilities
  • Nightclubs, music and concert venues, and indoor theaters
  • Indoor playgrounds and amusement centers (such as bounce centers, ball pits, and laser tag)
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