Current Levels of Service

 6/5/2020 11:49:16 AM

Current City Services

City facilities and buildings will remain closed to the public, in accordance with the Santa Clara County Public Health Department's revised shelter-in-place orders, until further notice. Essential services provided by the City such as emergency services and water and sewer operations will continue.

The following City services have closed facilities, but are still providing service to our community remotely:

  • Community Development - call 650-903-6379 or email.
    • Building & Fire - Contact building@mountainview.gov or call 650-903-6313.
      • Accepting all Building and Fire permits. Visit this webpage for submittal and appointment instructions.
      • Building Inspections: Accepting new requests for building inspection. Inspections can be scheduled by calling 650-903-6313. Inspection must be requested by 3PM, on a business day the day prior to requested inspection date.
      • Fire Inspections: Accepting new requests for fire inspection. Inspections can be scheduled by calling 650-903-6313. Inspections are scheduled as they are available.
    • Environmental Safety/HazMat - Inspection services for life safety emergencies only. To schedule an inspection, email FEPDinspections@mountainview.gov with the site address and brief description or request.
    • Housing - Contact neighborhoods@mountainview.gov or call 650-903-6379.
      • Find rent relief resources here.
    • Planning - Contact planning.division@mountainview.gov or call 650-903-6306.
      • Accepting all Planning Applications electronically.
      • Conducting Planning Inspections for construction activity.
  • Library - call 650-903-6887
    • Many services are still available online. View current Library services here.
    • Staff are checking emails and voicemails so please feel free to contact the Library and someone will respond as soon as possible.
  • Police - call 650-903-6334
    • Essential services provided by appointment. Make an appointment here.
    • Visit their webpage for general information
  • Public Works - call 650-903-6311 or email

Individuals and businesses needing assistance may visit the City's COVID-19 Community Resource Page.

Update on Reopened City Services

  • The City is preparing to reopen the City pools, but they are not open just yet. Please sign up for the Recreation Newsletter to be notified when pools will reopen and for the latest program information.
  • Summer Camps are now available to all children. View available camps.
  • The fenced-in dog parks at Rengsorff and Shoreline will reopen
  • Tennis courts throughout the City will reopen

Differences in Current Orders

This chart highlights the differences in what is allowed under current public health orders for the County of Santa Clara and the State of California. The City of Mountain View is following the stricter guidelines set in place by the Santa Clara County Public Health Department.

What's Open? - Santa Clara County Public Health


Activity

Santa Clara County Order

California State Order

Barbershops and Hair Salons

No

Yes, with modifications

Basketball Courts

No

Not Specified

Bocce Ball Court at Cuesta Park

Yes, with restrictions*

Not Specified

Car Based Gatherings Such as Drive-Ins

Yes

Yes


Car Parades

Yes

Yes


Car Washes

Yes, if outdoors

Yes


Childcare, Summer Camps, Summer School, or Other Educational and Recreational Programs


Yes, children may take part, so long as groups are limited to 12 or fewer
           


Yes


Construction

Yes

Yes

Dog Parks

Yes, with restrictions*

Yes

Gyms and Fitness Studios

No

No

Landscaping

Yes

Yes

Manufacturing, Warehousing, and Logistics

Yes

Yes


Nail Salons

No

No


Non-essential Office Workers

No

No


Outdoor Fitness Equipment

No

Not Specified

Outdoor Museums, Historical Sites, and Publicly Accessible Gardens

Yes, but visitors are restricted to outdoor areas

Yes


Outdoor Recreational Activities That Do Not Involve Physical Contact

Yes

Yes


Places of Worship

Yes, allows outdoor gatherings of up to 25 people for religious services and cultural ceremonies

 


Yes, with 25% capacity or 100 people (whichever is lower)

Pet Groomers

Yes

Yes

Picnic and Barbeque Areas

No

Not Specified

Playgrounds

No

Not Specified


Restaurants - Carry-out 

Yes

Yes

Restaurants - Outdoor Dining

Yes, with restrictions*

Yes


Retail Stores


Yes


Yes


Shoreline Golf Course

Yes, with restrictions*

Yes

Shoreline Park Trails

Yes, with restrictions*

Yes


Tennis/Pickleball Courts

Yes, with restrictions*

Yes

*The County has deemed outdoor recreation an essential activity, and residents can visit the above open public spaces while following these guidelines to keep yourself and others safe:

  • Maintain 6 feet away from others not in your household
  • Do not gather or play sports with others not in your household
  • Be mindful of social distancing and parking restrictions
  • Use a face covering in indoor spaces as required

 

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