Current Levels of Service

 5/22/2020  2:33:03 PM

Current City Services

City facilities and buildings will remain closed to the public through May 31, 2020, in accordance with the Santa Clara County Public Health Department's revised shelter-in-place orders. Essential services provided by the City such as emergency services and water and sewer operations will continue.

The following City services have closed facilities, but are still providing service to our community remotely:

  • Community Development - call 650-903-6379 or email.
    • Building & Fire - Contact building@mountainview.gov or call 650-903-6313.
      • Accepting all Building and Fire permits. Visit this webpage for submittal and appointment instructions.
      • Building Inspections: Accepting new requests for building inspection. Inspections can be scheduled by calling 650-903-6313. Inspection must be requested by 3PM, on a business day the day prior to requested inspection date.
      • Fire Inspections: Accepting new requests for fire inspection. Inspections can be scheduled by calling 650-903-6313. Inspections are scheduled as they are available.
    • Environmental Safety/HazMat - Inspection services for life safety emergencies only. To schedule an inspection, email FEPDinspections@mountainview.gov with the site address and brief description or request.
    • Housing - Contact neighborhoods@mountainview.gov or call 650-903-6379.
      • Find rent relief resources here.
    • Planning - Contact planning.division@mountainview.gov or call 650-903-6306.
      • Accepting all Planning Applications electronically.
      • Conducting Planning Inspections for construction activity.
  • Library - call 650-903-6887
    • Many services are still available online. View current Library services here.
    • Staff are checking emails and voicemails so please feel free to contact the Library and someone will respond as soon as possible.
  • Police - call 650-903-6334
    • Essential services provided by appointment. Make an appointment here.
    • Visit their webpage for general information
  • Public Works - call 650-903-6311 or email

Individuals and businesses needing assistance may visit the City's COVID-19 Community Resource Page.

Differences in Current Orders

This chart highlights the differences in what is allowed under current public health orders for the County of Santa Clara and the State of California. The City of Mountain View is following the stricter guidelines set in place by the Santa Clara County Public Health Department.


Activity

Santa Clara County Order

California State Order

Basketball Courts

No

Not Specified

Bocce Ball Court at Cuesta Park

Yes, with restrictions*

Not Specified

Car Parades

Yes

Yes


Car Washes

No

Yes


Construction

Yes

Yes

Dog Parks

No

Not Specified

Gyms and Fitness Studios

No

No

Hair and Nail Salons

No

No

Landscaping

Yes

Yes

Non-essential Office Workers

No

No


Outdoor Fitness Equipment

No

Not Specified

Outdoor Museums, Historical Sites, and Publicly Accessible Gardens

Yes, but visitors are restricted to outdoor areas

Yes


Pet Groomers

No

Yes

Picnic and Barbeque Areas

No

Not Specified

Playgrounds

No

Not Specified


Restaurants - Carry-out 

Yes

Yes

Restaurants - Dine-in

No

No


Retail Stores


Yes, but only for curbside/outside pickup or delivery. Stores must have direct access to a sidewalk, street, outdoor walkway, parking lot, or alley for pickup.

Retail stores with NO access to curbside cannot reopen even for pickup


Yes, retailers, shopping malls, and libraries can re-open for delivery or curbside pickup. Retail does not include personal services such as beauty salons but does include the sale of goods, such as: bookstores, jewelry stores, toy stores, clothing and shoe stores, home and furnishing, sporting goods, and florists


Businesses That Support Retail

Yes. Operations can resume for businesses that manufacture, warehouse, and distribute goods for retail businesses

Yes

Shoreline Golf Course

Yes, with restrictions*

Yes

Shoreline Park Trails

Yes, with restrictions*

Yes


Tennis/Pickleball Courts

Yes, with restrictions*

Yes

*The County has deemed outdoor recreation an essential activity, and residents can visit the above open public spaces while following these guidelines to keep yourself and others safe:

  • Maintain 6 feet away from others not in your household
  • Do not gather or play sports with others not in your household
  • Be mindful of social distancing and parking restrictions
  • Use a face covering in indoor spaces as required

 

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