Current Levels of Service

Winter 2022 Update:

3/4/22

The State of California and County of Santa Clara recently lifted indoor masking requirements regardless of vaccination status in most public settings. Per the updated public health guidance, indoor masking will also no longer be required in California schools and childcare facilities after March 11.

With these COVID-related response changes, here are applicable updates for some City services and programs:

  • General Recreation and Senior programming – Participants are encouraged to inquire with the Instructor before the next class on whether masks will be required or optional for participants within the classroom setting. 
  • For all Youth Classes, Preschool and Teen Center – Participants in youth settings will be required to wear a mask through Friday, March 11. Beginning Saturday, March 12, masks will be optional in youth settings following County and State guidance.
  • Performances at the Mountain View Center for the Performing Arts – Some shows may have COVID-19 vaccination/negative test requirements based on the preferences of the production company. Make sure to review when purchasing your tickets. For more information, visit the MVCPA website
  • Human Resources Department – The Human Resources lobby will be open to the public starting on April 4, 2022. Human Resources will remain available for inquiries via email (humanresources@mountainview.gov) or phone (650-903-6309) as well. Job seekers can continue to view and apply for job opportunities online at MountainView.gov/jobs.

The California Department of Public Health continues to require masking in higher-risk settings such as public transit, healthcare facilities, shelters, jails, and long-term care facilities.

2/6/22

The Mountain View Public Library will begin expanding in-building services in the coming weeks:

Sunday, Feb. 13
Seating.
Study rooms.
Newspaper and magazine browsing.
Computer use of up to three hours.

Tuesday, March 1
Outdoor storytimes and other outdoor programs.
Limited indoor programs.
Evening hours on Tuesdays and Wednesdays - open until 9 p.m.

For the latest updates, visit the Current Library Services webpage.

1/19/22

With COVID-19 cases increasing across the country including here in Santa Clara County, our City organization has been impacted with more cases among employees and close contacts with family members who have tested positive for COVID-19 than at any other point during the pandemic.

The City continues to provide high quality services to the community, with some minor modifications as necessary to address staffing impacts and maximize public and employee safety. Please see the information below about service changes. The City appreciates the public’s understanding as we navigate this latest stage of the pandemic together.

  • Community Development Department
    • Planning and Building divisions: public counter service is online and by appointment only. More information…

  • Library: as of Jan. 3, 2022, the Mountain View Public Library has returned to Browse & Go Service with no change in operating hours. More information…

  • Mountain View Center for the Performing Arts: services are available by appointment only. All performances in January have been canceled by the production companies. More information…

  • Police Department: the Mountain View Police Department lobby hours have been reduced to 8 a.m. to 5 p.m. weekdays, with only two people permitted in the lobby at a time. Weekend front counter service is by appointment only. Services remain available online and over the phone. More information…

  • Public Works: the Public Works Counter at City Hall is temporarily closed through Jan. 31, 2022. Virtual support is being provided via phone and Zoom teleconferencing. More information…

  • Senior Center: all drop-in programs (game room, computer room, exercise room, movies and social dance) have been paused at the Mountain View Senior Center through Jan. 28, 2022.

  • Streets, Water, Wastewater and Utilities: City resources will be focused on essential repairs to maintain services and public safety, along with regulatory requirements.

  • Rengstorff House: As of Jan. 8, 2022, the Rengstorff House temporarily closed to the public until further notice. Docent-led tours have been temporarily suspended. Through March, private rentals can only be reserved if food and beverage are not served so that masks can remain on when indoors.

For local updates concerning COVID-19, visit the COVID-19 News and Information webpage.

Fall 2021 UPDATE:

As of April 4, 2022, all City facilities will reopen in accordance with current State and County public health guidelines.

7/9/21

Mountain View City Hall will reopen on Monday, July 12. For more details about the City's phased reopening and available services, visit the City's Phased Reopening webpage

6/11/2021 5:15 p.m.

As the State plans to reopen California’s economy on June 15, 2021 based on vaccination numbers and low COVID-19 hospitalizations, the City is planning a phased reopening of its facilities over the coming months.

For details, view the City's Phased Reopening webpage.

3/3/2021 9:36:03 AM

Current City Services

City facilities and buildings will remain closed to the public, in accordance with the Santa Clara County Public Health Department's revised shelter-in-place orders, until further notice. Essential services provided by the City such as emergency services and water and sewer operations will continue.

The following City services have closed facilities, but are still providing service to our community remotely:

  • Community Development - call 650-903-6379 or email.
    • Building & Fire - Contact by email or call 650-903-6313.
      • Accepting all Building and Fire permits. Visit this webpage for submittal and appointment instructions.
      • Building Inspections: Accepting new requests for building inspection. Inspections can be scheduled by calling 650-903-6313. Inspection must be requested by 3PM, on a business day the day prior to requested inspection date.
      • Fire Inspections: Accepting new requests for fire inspection. Inspections can be scheduled by calling 650-903-6313. Inspections are scheduled as they are available.
    • Environmental Safety/HazMat - Inspection services for life safety emergencies only. To schedule an inspection, email FEPDinspections@mountainview.gov with the site address and brief description or request.
    • Housing - Contact by email or call 650-903-6379.
      • Find rent relief resources here.
    • Planning - Contact by email or call 650-903-6306.
      • Accepting all Planning Applications electronically.
      • Conducting Planning Inspections for construction activity.
  • Police - call 650-903-6334
    • Essential services provided by appointment. Make an appointment here.
    • Visit their webpage for general information
  • Public Works - call 650-903-6311 or email
    • Accepting all Public Works permits. Send an email of the request and/or electronic excavation permit application.
    • Conducting Public Works inspections for construction activity. Email Public Works or call 650-903-6311 to schedule an inspection.

Individuals and businesses needing assistance may visit the City's COVID-19 Community Resource Page.

Update on Reopened City Services

  • Based on the latest State of California guidance issued on Dec. 14, 2020 about Youth and Adult Sports, the City of Mountain View is reopening some programs effectively:
    • Group and private tennis lessons
    • Group and private golf lessons

    Also, for the City's tennis courts, a maximum of two households per tennis court are allowed as long as social distancing is maintained and face coverings are worn 100% of the time.

    For more information, visit the City's Recreation Division online.

  • Due to the Regional Stay-at-Home Order, the City of Mountain View is canceling several programs as of Saturday, Dec. 12, 2020 to limit members from different households from gathering. The programs are:
    • Athletic field permits
    • Outdoor exercise classes offered through the City's Recreation Division
    • Group and private tennis lessons (now available as of Dec. 14, 2020)
    • Group and private golf lessons (now available as of Dec. 14, 2020)

    Cancellations to the above programs will remain in effect until Jan. 4, 2021 unless it's extended or modified under County or State public health guidance.

    At this time, the Community Services Department will continue to operate the following programs that are allowed under the public health order:

    • Lap swim
    • The Recreation Division's preschool program

    The public will also see new signage at tennis courts, stating that the new State Order limits play to only members of the same households to play together. (See changes effective as of Dec. 14, 2020)

    City pools are open for limited programs. Please sign up for the Recreation Newsletter for the latest program information.

    The fenced-in dog parks at Rengstorff and Shoreline are open.

    Tennis, pickleball, and bocce ball courts throughout the City are open.    

    Santa Clara County Order on Activities and Businesses

    Activities & Businesses Allowed

    Activities & Businesses Not Allowed

    • Indoor playgrounds and amusement centers
    • Indoor protests
    • Indoor swimming pools, spas, & saunas
    • Offices in non-essential sectors
    • Indoor facilities used for activities where face masks are removed (including but not limited to smoking lounges, saunas, steam rooms, and heated exercise studios)
    • Non-residential adult and elder day care facilities
    • Nightclubs, music and concert venues
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