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COVID-19 FAQs

Frequently Asked Questions About COVID-19 and Shelter in Place order

  • COVID FAQs
  • COVID HELP RESOURCES (COUNTY, STATE and FEDERAL)
    • Is there a HOTLINE set up to help me navigate all of these resources?

      Santa Clara County has also set up a navigation hotline. People who have questions about safety net benefits, EDD eligibility and application, or other coronavirus-related resources can call the hotline. Callers can leave a message in English, Español, or Tiếng Việt (with more languages to come) and a navigation manager will call them back within 24 hours. 408-809-2124

    • Financial and Legal Assistance for Workers

      The Santa Clara County Office of Labor Standards Enforcement (OLSE) and the Fair Workplace Collaborative launched Santa Clara County CAN (COVID-19 Assistance Navigation) to assist workers impacted by COVID-19. People who have questions about safety net benefits, EDD eligibility and application, or other coronavirus-related resources can call the multilingual hotline at 408-809-2124. In addition, the OLSE Attorney Staffed Advice Line at 1-866-870-7725 is available to workers seeking legal guidance for a potential violation of their rights in the workplace. This line is also available to businesses seeking compliance information. For more information go to www.SantaClaraCountyCAN.org or www.SCCFairWorkplace.org 

    • Resources for workers and employers
      The State of California is taking proactive steps to ensure that workers affected by COVID-19 are protected from discrimination and understand all the benefits available to them.
      • If you are unable to work due to medical quarantine or illness, you may qualify for Disability Insurance.
      • If you are unable to work because you are caring for an ill or quarantined family member, you may qualify for Paid Family Leave.
      • If you lost your job or have had your hours reduced, you may be able to partially recover your wages by filing an Unemployment Insurance claim.
      • If you or a family member is sick or for preventative care when civil authorities recommend quarantine, workers may use accrued paid sick leave in accordance with the law. If accrued sick leave is denied, you can file a Wage claim.
      • If you are unable to do you usual job because you were exposed to and contracted COVID-19 during the regular course of your work, you may be eligible for Workers’ Compensation benefits.
      For more information, please visit: https://www.labor.ca.gov/coronavirus2019/.
    • State and Federal Tax Relief (Please note that county property tax deadlines have not changed)

      Please visit the California Franchise Tax Board's website for information about filing your state tax return and the Internal Revenue Service's website for information about filing your federal tax return. 

      Please note that county property tax deadlines have not changed.


    • Healthcare: Covered California Extended Enrollment

      Effective immediately, anyone uninsured and eligible to enroll in health care coverage through Covered California can sign up through June 30th. All medically necessary screening and testing for COVID-19 are free of charge, and all health plans available through Medi-Cal and Covered California offer telehealth options. For more information, please visit: https://www.coveredca.com/newsroom/news-releases/2020/03/20/california-responds-to-covid-19-emergency-by-providing-path-to-coverage-for-millions-of-californians/

    • Department of Motor Vehicles Services Changes

      Driving tests and DMV services are available. For more information and to learn what services are available online, please visit: https://www.dmv.ca.gov/portal/dmv

    • FEMA Public Assistance Guide

      Eligible emergency protective measures taken at the direction or guidance of public health officials in response to this emergency, and not supported by the authorities of another federal agency, will be reimbursed strictly under the FEMA Public Assistance program. FEMA assistance will be provided at a 75 percent Federal cost share. Reimbursable activities typically include emergency protective measures such as the activation of State Emergency Operations Centers, National Guard costs, law enforcement and other measures necessary to protect public health and safety.
    • California Employment Development Department

      • Paid sick leave, unemployment insurance and employer help. 
      • Employees can miss work if family members have the virus, using Paid Family Leave. Unemployment assurance should apply to individuals if:
        • Your hours are reduced due to the quarantine.
        • You were separated from your employer during the quarantine.
        • You are subject to a quarantine required by a medical professional or state or local health officer.
    • Meals on Wheels

      Service remains uninterrupted for Meals on Wheels, and constituents can call 2-1-1 for meal delivery.

      2-1-1 can also help with shelter, counseling, employment assistance, quality childcare, senior services, and more.

    • 2-1-1 COVID Information Hotline and General Help Line

      2-1-1 is for general information, questions and resources. By phone, 24/7 M-F it is available in 10 language. By text, English and Spanish.

      2-1-1 can also help with shelter, counseling, employment assistance, quality childcare, senior services, Meals on Wheels and more.

    • Medicare Tele-Health
      • Medicare covers vaccines and lab tests for COVID-19. You pay no out-of-pocket costs .
      • Medicare covers all medically necessary hospitalizations. This includes if you're diagnosed with COVID-19 and might otherwise have been discharged from the hospital after an inpatient stay, but instead you need to stay in the hospital under quarantine.
      • Medicare covers “virtual check-ins” so you can connect with your doctor by phone or video, or even an online patient portal, to see whether you need to come in for a visit. If you're concerned about illness and are potentially contagious, this offers you an easy way to remain at home and avoid exposure to others.
    • Credit Counselors

      • Reputable credit counseling organizations are generally non-profit organizations that can advise you on your money and debts, and help you with a budget. Some may also help you negotiate with creditors. 
    • Court Information

      Federal courts are individually coordinating with state and local health officials to obtain local information about the coronavirus (COVID-19), and some have issued orders relating to court business, and public and employee safety. Use the Federal Court Finder to link to a court's website for court specific information.
  • COVID-19 FAQs for MV BUSINESSES
  • COVID-19 Temporary Eviction Moratorium/Relief
    • Are residential tenants in Mountain View protected from eviction during the COVID-19 public health crisis?

      On August 31, the State of California enacted the Tenant, Homeowner, and Small Landlord Relief Act (AB 3088). AB 3088’s Tenant Relief Act creates eviction protections for tenants experiencing COVID-19 financial hardship effective immediately. All residential properties in Mountain View are covered, including single-family homes, condos/townhomes, duplexes, apartments, mobile homes and mobile home spaces and other types of residential rental units. Please note this new State law supersedes the City of Mountain View's residential eviction moratorium, including the eviction moratorium extension just approved by Council on August 25, 2020.  This means tenants are protected by, and tenants and landlords must follow, the State’s requirements and not the City’s.

  • DONATE TIME (VOLUNTEER)
    • Community Services Agency (CSA)

       CSA has received an outpouring of support from community members who wish to volunteer. Each and every person is appreciated. Please continue to contact CSA if you are able to volunteer. Email or call Volunteer Coordinator LaDrea Clark at lclark@csacares.org or 650-964-4630. Please be aware that the Food and Nutrition Center is small and in order to practice social distancing, the number of volunteers who can assist at any one time is limited.

    • Second Harvest Foodbank packers and delivery drivers needed

      Volunteers needed to pre-box and deliver food to the community. Sign up here. 

    • Meals on Wheels Delivery Drivers Wanted

      The Health Trust is looking for drivers for Meals on Wheels. You need to be 18 years old with a driver’s license and your own vehicle. You can find more information and apply here.

    • City and County volunteer programs

      At this time, the City of Mountain View is not currently processing any new volunteers while the shelter-in-place order if active, but there may still be opportunities to volunteer through Santa Clara County. More information is available at SCCVolunteer.

    • LinkedIn's COVID-19 Resources Hub for Urgent Hiring Needs, Volunteering and Jobs

      "Navigating coronavirus:We’re In It Together

      When a community comes together, opportunity is created. Whether you’re in need of a new job, looking for critical talent to join your team, or searching for advice to help you navigate the changing world of work, we’re here to help connect you to the right information and resources."

      - LinkedIn

      LinkedIn COVID-19 Resources Page
    • Help make masks from home (join Peninsula Youth Theatre's volunteer Seam Team)

      Like many other volunteer organizations, PYT’s Seam Team believes these do-it-yourself protective masks are better than nothing—at least until the shortages these hospitals and health care professionals are facing are replenished.

      Karen Simpson, PYT’s Executive Director recently posted on Facebook, “Our volunteer costume crew, aka the ‘Seam Team’ have turned their amazing skills to making much needed protective masks to donate to medical personnel. But they need your help! They are looking for donations of ¼ inch elastic and more hands to sew.”

      Donations of elastic can be dropped at PYT Studios in Mountain View through the mail slot. If volunteers are interested in helping, no auditions are necessary. Just fill out the sign-up form and the Seam Team will put you to work! https://bit.ly/3dua4MM

      Fill Out Volunteer Form
    • Santa Clara County Helping Hands

      SCC Helping Hands is looking for people to match with local seniors in need. 

      Volunteer responibilities include:

      • Picking up essentials like groceries and prescriptions
      • Delivering prepared meals from local restaurants
      • Calling your match every few days to check in
      • Bringing your match a book

      More info and how to sign up at SCC Helping Hands

      Santa Clara County Helping Hands (to help seniors)
  • HOMELESS SERVICES DURING COVID-19
    • What services are available for our local homeless?

      Services to the Homeless/Unstably Housed in Mountain View

      See map at MountainView.gov/COVID19HomelessServicesMap

      • City Restroom and Hand Wash Facilities: The City, County and nonprofit MOVE Mountain View, provide washing stations, fixed or portable restrooms, drinking water and garbage service for all Safe Parking lots. In addition, the City has temporary restroom and/or wash stations at the following locations:
        • Two portable restrooms and wash stations at Rengstorff Park and the Aquatic Center restrooms have been reopened.
        • One portable restroom and wash station at Eagle Park.
        • Temporary wash stations at City Hall, Library, MVCPA
        • Transit Center plaza has one portable restroom and wash station.
        • Stevens Creek Trail (south side of Evelyn at trail entrance) has one portable restroom and wash station.
        • Downtown Lot 7 (parking stalls, near TUMC/Hope’s Corner) has one portable restroom and wash station.
        • Wentworth at Gemini has one portable restroom and wash station.
        • Continental Circle has one portable restroom and two wash stations.
      • Homeless Shelters: All shelters are open 24/7, by referral. Mountain View Trinity United Methodist (748 Mercy St, Mountain View) and Sunnyvale (999 Hamlin Ct, Sunnyvale)
      • Safe Parking Lots / MOVE Mountain View - Safe Parking: For more info, visit https://movemv.org/ or the City's Safe Parking page.
      • County of Santa Clara Office of Supportive Housing: is working closely with our local non-profits and service providers coordinating services. www.sccgov.org/sites/osh, Call (408) 278-6400 or text 888777 for text messages about services.
      • Community Services Agency (CSA): Senior Nutrition Program services are providing a “To-Go” boxed meal distribution. The food pantry shifted to pre-bagged food distribution on Tuesdays, Thursdays, and Fridays. Homeless Prevention and Homeless Services case management are being conducted by phone. Contact Community Services Agency (CSA): CSACares.org or (650) 968-0836. Office hours are M-F, 9 a.m.–noon and 1:30-4 p.m. at 204 Stierlin Road, Mountain View
      • Second Harvest Foodbank: To find out where the nearest grocery distribution besides CSA: Contact Food Connection hotline at 1-800-984-3663 Text “GETFOOD” to (408) 455-518. Email us at getfood@shfb.org or visit www.shfb.org
      • Food resources: Food Assistance
      • Hope’s Corner: Suspended the Thursday and Saturday shower and laundry program. On-site dining has been suspended, but breakfast and lunch are offered as “To Go” boxed meals. www.hopes-corner.org located at 748 Mercy St., Mountain View
      • Dignity on Wheels (DOW): Free mobile showers, washer and dryer services continue located at CSA on Tuesday’s 1:00 p.m. – 4:00 p.m.

      For more information on actions the City has taken during this COVID-19 Pandemic, resources available to minimize spread and other important information, visit MountainView.gov/COVID and follow City Hall on social media through Twitter.MountainView.gov, Facebook.MountainView.gov, MountainView.gov/Instagram, or subscribe on MountainView.gov/YouTube.

       

    • Where can I get WiFi access to stay connected to school and community information?

      Click the link below for a map to City free WiFi locations.

      Free City WiFi Map
    • Is there a power source available for those in need to charge laptops or phones?

      To help students and residents stay connected to school and the community, Hope’s Corner is offering a power bank swap program to charge devices. Check out power banks, charge your items and then return the empty banks to exchange with fully charged ones. Hope’s Corner is located at 748 Mercy St., Mountain View. 

    • How can I access Emergency Assistance Network services (like food, shelter, financial assistance, etc.)?

      Our Emergency Assistance Networks (EANs) are working hard to make sure that our community is being taken care of during this time of crisis. Some of our local EAN members include:

      • Community Services Agency (CSA): CSACares.org or (650) 968-0836 located at 204 Stierlin Road, Mountain View
      • Santa Clara County Office of Supportive Housing: www.sccgov.org/sites/osh, Call (408) 793-0550 or text 888777 for text messages about services.
      • Second Harvest Foodbank: www.shfb.org
      • Santa Clara County Hotlines: Call 2-1-1 for Health and Human Services in Santa Clara County.

      All Social Security Offices have been order to close as of March 17 for in-person services, but online services are still available at: Online Services | SSA

  • IMPACTED CITY SERVICES DUE TO COVID-19
    • What services are currently provided by the city?

      Current services available through the city can be found on the Current Levels of Service page.  

    • Where are the 23 adjusted signalized intersections adjusted to "pedestrian recall" located?

      City staff has identified 23 signalized intersections with heavy pedestrian activity to be adjusted to “pedestrian recall” (which means that the pedestrian phase is triggered automatically without pushing the button). The City’s signal maintenance contractor has adjusted those intersections to pedestrian recall between the hours of 6 a.m. and 10 p.m.

       The adjusted signals are located at the following intersections:

      • Castro Street at Church, Mercy, California, Dana, and Villa streets
      • Evelyn Avenue at Hope and Bush streets
      • Dana Street at Calderon Avenue
      • Shoreline Boulevard at Montecito Avenue
      • California Street at San Antonio Road, Pacchetti Way, Showers Drive, Ortega Ave, Rengstorff Ave, Escuela Ave and Mariposa Avenue
      • Rengstorff Avenue at Latham Street and Stanford Avenue
      • San Antonio Road at Fayette Drive
      • Grant Road at North Drive/Eunice Avenue and Bentley Square
      • Cuesta Drive at Miramonte Avenue and Montalto Drive

       

  • RENT RELIEF DURING COVID-19
    • Where can I find information on how to get financial help for low-income residents? (April 7 update)

      Eviction Suspension for Non-Payment of Rent Due to COVID-19 Related Hardships

      Go to MountainView.gov/EvictionRelief to apply

      In response to the COVID-19 Pandemic, the Mountain View City Council enacted a temporary eviction moratorium suspending residential evictions for non-payment of rent due to related financial impacts. The ordinance is effective March 27, 2020 through May 31, 2020 and is subject to extension as approved by the City Council. The eviction moratorium is applicable for all residential rental units in Mountain View including single-family homes, condos/townhomes, duplexes, apartments, mobile homes and mobile home spaces and other types of residential rental units.

      Countywide Rent Relief Program
      Destination:Home through Sacred Heart has been providing aid for rent relief to keep people in their homes. At this time, renters in need who are up to 80% AMI (up to $72,750 for a 1-person household or up to $103,900 for a 4-person household) are eligible to apply. Although they have depleted their funds, they are in the process of raising more. To get on their waitlist and see the full eligibility list, go to https://sacredheartcs.org/covid19/

      Mountain View COVID-19 Rent Relief Program
      For residents financially impacted by COVID-19 pandemic

      How to apply? Contact the Community Services Agency (CSA). Email Option: CSA has set up an email for this at RentHelp@CSACares.org .You can also call (650) 968-0836 and leave a message, but email is preferred. Puedes dejar mensajes en español. At this time, you will be put on a waitlist for when new funds become available. 

      Who qualifies? 
      Must be a Mountain View resident.
      Have an income of up to 120% of the Area Median Income (AMI).
      This includes any renter in need whose income is up to $110,000 for a one-person household and up to $158,000 for a four-person household.
      Must show COVID-19 related financial hardship. Reasons for COVID-19 financial hardship may include reasons like loss of employment, reduced employment or wages, increased medical costs, or increased childcare costs. Other reasons may also be considered. 

      How much assistance is available per household?
      As of March 25, 2020, assistance is available for up to $3,000/month.
      For up to 2 months (with flexibility based on need).
      In addition, CSA may evaluate if an applicant could qualify for other assistance programs.


      No Money is Required to Participate
      CSA clients have been reporting that people pretending to be with CSA have been asking for money (as much as $250) to be placed on a rent relief waitlist. This is a crime. The CSA will never ask you to give them money to participate in the program.

    • Where can I find out about the City program for rent relief for Mountain View residents impacted by COVID-19? (March 25 update)

      Mountain View COVID-19 Rent Relief Program 
      For residents financially impacted by COVID-19 pandemic

      How to apply? Contact the Community Services Agency (CSA). Email Option: CSA has set up an email for this at RentHelp@CSACares.org .You can also call (650) 968-0836 and leave a message, but email is preferred. Puedes dejar mensajes en español. At this time, you will be put on a waitlist for when new funds become available. 

      Who qualifies? 
      Must be a Mountain View resident.
      Have an income of up to 120% of the Area Median Income (AMI).
      This includes any renter in need whose income is up to $110,000 for a one-person household and up to $158,000 for a four-person household.
      Must show COVID-19 related financial hardship. Reasons for COVID-19 financial hardship may include reasons like loss of employment, reduced employment or wages, increased medical costs, or increased childcare costs. Other reasons may also be considered. 

      How much assistance is available per household?
      As of March 25, 2020, assistance is available for up to $3,000/month.
      For up to 2 months (with flexibility based on need).
      In addition, CSA may evaluate if an applicant could qualify for other assistance programs.


      No Money is Required to Participate
      CSA clients have been reporting that people pretending to be with CSA have been asking for money (as much as $250) to be placed on a rent relief waitlist. This is a crime. The CSA will never ask you to give them money to participate in the program.

      COVID-19 Relief Resources
    • Are there any financial or loan assistance programs available for businesses, private nonprofits, homeowners or renters? (as of March 24)

      Small Business Administration (SBA) Economic Injury loan program in Santa Clara County has gone live and can provide businesses and non-profits with relief from COVID-19 impacts. The application portal is now open and can be found through the SBA COVID-19 webpage.

      The Santa Clara County specific page is available here: https://disasterloan.sba.gov/ela/Declarations/DeclarationDetails?declNumber=6062932&direct=false


      ADDITIONAL HELP FOR LOW-INCOME RESIDENTS

      Eviction Suspension for Non-Payment of Rent Due to COVID-19 Related Hardships

      Go to MountainView.gov/EvictionRelief to apply

      In response to the COVID-19 Pandemic, the Mountain View City Council enacted a temporary eviction moratorium suspending residential evictions for non-payment of rent due to related financial impacts. The ordinance is effective March 27, 2020 through May 31, 2020 and is subject to extension as approved by the City Council. The eviction moratorium is applicable for all residential rental units in Mountain View including single-family homes, condos/townhomes, duplexes, apartments, mobile homes and mobile home spaces and other types of residential rental units.

      Countywide Rent Relief Program
      Destination:Home through Sacred Heart has been providing aid for rent relief to keep people in their homes. At this time, renters in need who are up to 80% AMI (up to $72,750 for a 1-person household or up to $103,900 for a 4-person household) are eligible to apply. Although they have depleted their funds, they are in the process of raising more. To get on their waitlist and see the full eligibility list, go to https://sacredheartcs.org/covid19/

      Mountain View COVID-19 Rent Relief Program
      For residents financially impacted by COVID-19 pandemic

      How to apply? Contact the Community Services Agency (CSA). Email Option: CSA has set up an email for this at RentHelp@CSACares.org .You can also call (650) 968-0836 and leave a message, but email is preferred. Puedes dejar mensajes en español. At this time, you will be put on a waitlist for when new funds become available.

      Who qualifies?
      Must be a Mountain View resident.
      Have an income of up to 120% of the Area Median Income (AMI).
      This includes any renter in need whose income is up to $110,000 for a one-person household and up to $158,000 for a four-person household.
      Must show COVID-19 related financial hardship. Reasons for COVID-19 financial hardship may include reasons like loss of employment, reduced employment or wages, increased medical costs, or increased childcare costs. Other reasons may also be considered.

      How much assistance is available per household?
      As of March 25, 2020, assistance is available for up to $3,000/month.
      For up to 2 months (with flexibility based on need).
      In addition, CSA may evaluate if an applicant could qualify for other assistance programs.


      No Money is Required to Participate
      CSA clients have been reporting that people pretending to be with CSA have been asking for money (as much as $250) to be placed on a rent relief waitlist. This is a crime. The CSA will never ask you to give them money to participate in the program.

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