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COVID-19 FAQs

Last updated:  4/30/2020 at  10:54:29 AM

Frequently Asked Questions About COVID-19 and Shelter in Place order

  • COVID FAQs
    • Can I sign up to get information emailed to me directly from the City about Mountain View-specific COVID-19 pandemic information?

      Sign up to get The Briefing, an 3x per week update on Mountain View-specific information related to COVID-19, sent to your email by texting MVCOVID to 22828 or click here

    • What does the County Public Health Department stay home order mean?

      All individuals living in the State of California are currently ordered to stay home or at their place of residence, except for permitted work, local shopping or other permitted errands, or as otherwise authorized.

      Visit for more information about the current stay home orders and restrictions.

    • What is the current risk level of my county and what services and activities are currently open?

      Information about the open or closed status of businesses and activities based on county, as well as the current county risk level tier status, can be found on the California Blueprint for a Safer Economy page.

    • Is landscaping considered an "essential business?" (April 29)

      Under Santa Clara County Order issues on April 29, 2020 Outdoor businesses like landscaping and nurseries or gardening supplies can operate starting May 4 as long as they adhere to social distancing protocols.

      The Social Distancing Protocol must be posted at or near the entrance of the relevant facility, and shall be easily viewable by the public and personnel.  A copy of the Social Distancing Protocol must also be provided to each person performing work at the facility.  All businesses subject to this paragraph shall implement the Social Distancing Protocol and provide evidence of its implementation to any authority enforcing this Order upon demand.  The Social Distancing Protocol must explain how the business is achieving the following, as applicable:

      1. Limiting the number of people who can enter into the facility at any one time to ensure that people in the facility can easily maintain a minimum six-foot distance from one another at all times, except as required to complete Essential Business activity;
      2. Requiring face coverings to be worn by all persons entering the facility, other than those exempted from face covering requirements (e.g., young children);
      3. Where lines may form at a facility, marking six-foot increments at a minimum, establishing where individuals should stand to maintain adequate social distancing;
      4. Providing hand sanitizer, soap and water, or effective disinfectant at or near the entrance of the facility and in other appropriate areas for use by the public and personnel, and in locations where there is high-frequency employee interaction with members of the public (e.g., cashiers);
      5. Providing for contactless payment systems or, if not feasible to do so, the providing for disinfecting all payment portals, pens, and styluses after each use;
      6. Regularly disinfecting other high-touch surfaces;
      7. Posting a sign at the entrance of the facility informing all personnel and customers that they should: avoid entering the facility if they have any COVID-19 symptoms; maintain a minimum six-foot distance from one another; sneeze and cough into their own elbow; and not shake hands or engage in any unnecessary physical contact; and
      8. Any additional social distancing measures being implemented (see the Centers for Disease Control and Prevention’s guidance at: https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html).
    • Is there a list of Mountain View businesses still operating during the shelter-in-place order?

      The Mountain View Chamber of Commerce and the Downtown Business Association has been compiling a list of restaurants that are still open and businesses still operating while the stay-at-home order is in effect .

      The restaurants are mostly operating on a To-Go or delivery only capacity. Consider calling ahead or going online before going out to any business.

      Find the list at:

      http://www.ilovemv.org/

    • Is there a list of restaurants still open? (as of April 29, 2020)

      The Mountain View Chamber of Commerce and the Downtown Business Association has been compiling a list of restaurants that are still open and businesses still operating while the stay-at-home order is in effect .

      The restaurants are mostly operating on a To-Go or delivery only capacity. Consider calling ahead or going online before going out to any business.

      Find the list at:

      http://www.ilovemv.org/


       

    • Is there a list of local stores set up to accommodate SENIOR CITIZENS, who need to shop for goods and groceries?

      Yes! Our folks at the Mountain View Senior Center are stil hard at work for our local residents and put the following list together:

      https://www.mountainview.gov/civicax/filebank/blobdload.aspx?BlobID=32053

      You can also visit their webiste for other senior resources at MountainView.gov/Seniors 

    • Where can I find a list of our City parks where I can go outside during the County order?

      The full list, including updates and messaging from the Parks Division is available at MountainView.gov/Parks . 

    • Can bicycle repair shops still operate under the County Order?

      (per Santa Clara County)

      Yes, bike repair shops are treated as an essential business (the same as auto repair shops) because they are necessary to facilitate essential travel.

    • Can nonprofits or charitable organizations continue to operate during the County Order?

      If they provide essential services as described in the Order, then yes they can and should continue providing those services.  This would include non-profits operating food pantries, providing housing for homeless residents, and providing other critical services.

      Service Providers carry out services or work in compliance with Social Distancing Requirements to the extent possible.

    • Is City-by-City data available on COVID-19 cases?

      Yes. Santa Clara County is now reporting number of cases on their dashboard. Please keep in mind that protocols still need to maintained when out in public even if you are in a location that has less reported cases than another. 

      The most effective way to help everyone in the region is to stay at home unless it is absolutely necessary to go out.

      Use the link below for more information on County testing.

      Santa Clara County Public Health Department COVID-19 Testing Information
    • What testing resources are available to me? (updated May 5)

      We have been getting a lot of questions about who should get tested for COVID-19 and where testing is taking place near Mountain View. Santa Clara County Public Health Department has put together an extensive webpage with information at https://www.sccgov.org/sites/covid19/pages/covid19-testing.aspx. (中文, Español). We strongly encourage you to visit the County website for the latest and most detailed information on testing. Here are some highlights:


      Who should get tested?

      • Priority is being given to people who have symptoms. The list of symptoms has been expanded to include: fever, tiredness, cough, and muscle or body aches, shortness of breath and complications from pneumonia. Symptoms may also include nausea with vomiting, diarrhea, chills, night sweats, sore throat, headaches, confusion, or loss of sense of taste or smell.

      • It is also recommended that people without symptoms who

        • have been in contact with someone who has tested positive

        • work in high-risk settings such as nursing and long term care, jails or shelters

        • work in hospitals, healthcare or other essential services

      • If there is testing capacity, the County now also recommends testing for:

        • People in professions that have frequent contact with the public (grocery stores, utility workers, food service workers, first responders, etc.)

        • All hospitalized patients and patients being admitted for elective surgeries

        • All residents of living facilities where people congregate (nursing homes, shelters, etc.)

        • All persons >60 years of age OR of any age with chronic medical conditions that increase the risk of severe COVID-19 illness.

      How do I get tested?

      • If you have a health provider, call your regular doctor first and make an appointment to get tested.

      • If you do NOT have a health provider OR you do NOT have health insurance, call the Santa Clara Valley Medical Center, Valley Connection Line at 1-888-334-1000 and ask to speak to an advice nurse who can connect you to necessary testing and care.

      • Other testing options:

      What are the different tests?

      There are two types of tests available. 

      • PCR tests (or viral detection tests) are used to diagnose COVID-19 and will be the one that most people will use to determine if they are currently infected. It is administered by taking a mucus swab and sending it to the lab to test. 

      • Antibody tests (or serology tests) are used to determine if people have been exposed previously to COVID-19. A positive antibody test DOES NOT MEAN you are immune. It only means that your body has previously been exposed to the virus. 

      • There are currently many over-the-counter tests being released commercially; HOWEVER, not many have been approved for accuracy or quality. Please consult a healthcare professional.


    • If I don't have symptoms, should I get tested? (March 26)

      (from Santa Clara County)

      One frequent question is whether someone who is asymptomatic should get tested since more community options are coming online. For now, the answer to that is emphatically no. Testing availability is still far more limited than we would like, so we need to keep tests available for those in need. Furthermore, a negative test for an asymptomatic person can cause a false sense of reassurance. That misplaced optimism could encourage a healthy person to become lax in their social distancing efforts, which is still the best tool we have to reduce transmission.

    • What is the latest information on number of infected in Santa Clara County?

      The Santa Clara County Public Health Department updates their information page frequently, but you will need to check back to get updates. The pages are also filled with a lot of useful information fo you and your family. We encourage you to take a look as a great source of information.

      Updates are available at the SCCPHD Webpsge.

      Santa Clara County Public Health Department COVID pages
    • Who is at is risk for COVID-19?

      For about 80% of the population, this disease will be mild. While many persons in our community may get sick, the vast majority will recover. The best evidence currently available makes clear that risk of severe illness begins to increase at age 50 for those who contract COVID-19 and increases with age. The highest risk group are persons age 80 and over and persons with underlying medical problems.

    • What if I have symptoms?

      If you do have symptoms such as fever, cough and shortness of breath:

      • Call your healthcare provider right away. If you need to go to a doctor’s office, call ahead, wear a mask and tell them about your recent travel and your symptoms.
      • Avoid contact with others. In addition to wearing a mask, wash your hands often with soap and water for at least 20 seconds to limit spreading the virus to others.
    • How can I protect myself and others?

      Protect Yourself and Others

      It is recommended that high risk individuals avoid mass gatherings where large amounts of people are within arm's length of one another. Practice these techniques at home, work and out in the community to protect yourself, your family and prevent spread to your neighbors.

       
             		 

      Cover coughs and sneezes

      • Sneeze into a tissue, cloth, sleeve or arm.
      • Keep tissues and hand sanitizer in your car, purse, backpack and other places.
      • Avoid sneezing or coughing into your hands. If you do, wash immediately with soap for at least 20 seconds.
       

       

      Wash hands and surfaces often

      • Avoid shaking hands.
      • Wash your hands with liquid soap and water. Rub for at least 20 seconds.
      • Wash hands often – especially after you touch objects or surfaces that other people have touched and after having direct contact with other people.
      • Avoid touching your face, especially your eyes, nose and mouth.
      • Regularly clean surfaces that multiple people use with sanitizing wipes or spray.
        

      Stay at home and cover your face if sick

      • Stay home if you are sick with any respiratory symptoms, such as fever, cough or shortness of breath, or if you have unexpected tiredness.
      • If you have a cold, flu or other viruses, you can protect family and friends from your germs by wearing a mask.
      • Contact your healthcare provider to discuss what to do if your symptoms worsen or you have shortness of breath
    • Is the Farmer's Market still open?

      YES! The Farmer's Market is considered an essential food source and will continue to operate during the County order. 

      We ask that you continue to do all that you can practice social distancing, covering coughs and sneezes with your sleeve and santizing your hands (and any goods) frequently.

    • I don't have a library card. Is there a way I can get one to use the Mountain View Library online resources?

      No library card? No problem! Fill out our online application and you’ll get a temporary library card number to start accessing our digital resources right away. You can turn that temporary card into a regular card by visiting the Library once we’re open again.

      More at:

      https://www.mountainview.gov/depts/library/about/cards.asp

    • What relief assistance is available for undocumented immigrants impacted by COVID-19?
  • COVID HELP RESOURCES (COUNTY, STATE and FEDERAL)
    • Is there a HOTLINE set up to help me navigate all of these resources?

      Santa Clara County has also set up a navigation hotline. People who have questions about safety net benefits, EDD eligibility and application, or other coronavirus-related resources can call the hotline. Callers can leave a message in English, Español, or Tiếng Việt (with more languages to come) and a navigation manager will call them back within 24 hours. 408-809-2124

    • Financial and Legal Assistance for Workers

      The Santa Clara County Office of Labor Standards Enforcement (OLSE) and the Fair Workplace Collaborative launched Santa Clara County CAN (COVID-19 Assistance Navigation) to assist workers impacted by COVID-19. People who have questions about safety net benefits, EDD eligibility and application, or other coronavirus-related resources can call the multilingual hotline at 408-809-2124. In addition, the OLSE Attorney Staffed Advice Line at 1-866-870-7725 is available to workers seeking legal guidance for a potential violation of their rights in the workplace. This line is also available to businesses seeking compliance information. For more information go to www.SantaClaraCountyCAN.org or www.SCCFairWorkplace.org 

    • Resources for workers and employers
      The State of California is taking proactive steps to ensure that workers affected by COVID-19 are protected from discrimination and understand all the benefits available to them.
      • If you are unable to work due to medical quarantine or illness, you may qualify for Disability Insurance.
      • If you are unable to work because you are caring for an ill or quarantined family member, you may qualify for Paid Family Leave.
      • If you lost your job or have had your hours reduced, you may be able to partially recover your wages by filing an Unemployment Insurance claim.
      • If you or a family member is sick or for preventative care when civil authorities recommend quarantine, workers may use accrued paid sick leave in accordance with the law. If accrued sick leave is denied, you can file a Wage claim.
      • If you are unable to do you usual job because you were exposed to and contracted COVID-19 during the regular course of your work, you may be eligible for Workers’ Compensation benefits.
      For more information, please visit: https://www.labor.ca.gov/coronavirus2019/.
    • State and Federal Tax Relief (Please note that county property tax deadlines have not changed)

      The deadline for filing California and federal tax returns has been extended. Taxpayers now have until July 15th to file and pay state and federal taxes. In addition, the California Franchise Tax Board and the Internal Revenue Service will waive interest and any late filing and payment penalties that would otherwise apply. The California Franchise Tax Board asks that taxpayers claiming the special COVID-19 relief write the name of the state of emergency (for example, COVID-19) in black ink at the top of the tax return to alert the Franchise Tax Board of the special extension period. If taxpayers are e-filing, they should follow the software instructions to enter disaster information.

      Please visit the California Franchise Tax Board's website for more information about filing your state tax return and the Internal Revenue Service's website for more information about filing your federal tax return. 

      Please note that county property tax deadlines have not changed.


    • Healthcare: Covered California Extended Enrollment

      Effective immediately, anyone uninsured and eligible to enroll in health care coverage through Covered California can sign up through June 30th. All medically necessary screening and testing for COVID-19 are free of charge, and all health plans available through Medi-Cal and Covered California offer telehealth options. For more information, please visit: https://www.coveredca.com/newsroom/news-releases/2020/03/20/california-responds-to-covid-19-emergency-by-providing-path-to-coverage-for-millions-of-californians/

    • Department of Motor Vehicles Services Changes (March 19)

      On March 19, the DMV announced that it would be canceling all behind-the-wheel drive tests for the next 30 days, suspend extend office hours and Saturday field office service, and require appointments for in-office visits. The DMV previously announced a 60-day grace period for expired licenses and registrations so that at-risk populations can avoid required visits. For more information and to learn what services are available online, please visit: https://www.dmv.ca.gov/portal/dmv

    • Help for students and student loans
      The U.S. Department of Education is temporarily waiving interest on all federally held student loans and has directed federal lenders to suspend student loan payments for 60 days. For more information, please visit: https://www.ed.gov/news/press-releases/delivering-president-trumps-promise-secretary-devos-suspends-federal-student-loan-payments-waives-interest-during-national-emergency

      • If you have student loans, you may qualify for a delayed or reduced payment program. Just remember, even though you don’t need to make payments now, interest will continue to accrue, and you will have to make up these amounts eventually. Contact your student loan servicer to find out more about your options. If you have a federal student loan, also ask your servicer about alternative repayment plans


      For guidance related to child care and K-12 education, please visit the California Department of Education's website: https://www.cde.ca.gov/ls/he/hn/guidance.asp
    • Help with insurance payments (March 18)

      Insurance Commissioner Ricardo Lara issued a notice on March 18, 2020 requesting that all insurance companies provide their policyholders with at least a 60-day grace period to pay insurance premiums. Please call the Department of Insurance's Consumer Hotline at 1-800-927-4357 or visit: http://www.insurance.ca.gov/

    • Small Business Administration (SBA) Loans (including gig workers)

      (Thursday, May 19, 2020) The U.S. Small Business Association now has their  Disaster assistance loans  portal open for financial assistance and is taking applications. (Please note that due to high volume, the page may load slowly.)
      Direct link to the Disaster Loan Assistance Information and Fact Sheets (in English and Spanish) 

      • Once Governor Newsom requests SBA assistance, small businesses will be able to apply for these loans.
      • These loans can help sole-proprietorships and ‘gig workers’ who qualify as such.
    • FEMA Public Assistance Guide

      Eligible emergency protective measures taken at the direction or guidance of public health officials in response to this emergency, and not supported by the authorities of another federal agency, will be reimbursed strictly under the FEMA Public Assistance program. FEMA assistance will be provided at a 75 percent Federal cost share. Reimbursable activities typically include emergency protective measures such as the activation of State Emergency Operations Centers, National Guard costs, law enforcement and other measures necessary to protect public health and safety.
    • California Employment Development Department

      • Paid sick leave, unemployment insurance and employer help. 
      • Employees can miss work if family members have the virus, using Paid Family Leave. Unemployment assurance should apply to individuals if:
        • Your hours are reduced due to the quarantine.
        • You were separated from your employer during the quarantine.
        • You are subject to a quarantine required by a medical professional or state or local health officer.
    • Meals on Wheels

      Service remains uninterrupted for Meals on Wheels, and constituents can call 2-1-1 for meal delivery.

      2-1-1 can also help with shelter, counseling, employment assistance, quality childcare, senior services, and more.

    • 2-1-1 COVID Information Hotline and General Help Line

      2-1-1 is for general information, questions and resources. By phone, 24/7 M-F it is available in 10 language. By text, English and Spanish.

      2-1-1 can also help with shelter, counseling, employment assistance, quality childcare, senior services, Meals on Wheels and more.

    • Medicare Tele-Health
      • Medicare covers the lab tests for COVID-19. You pay no out-of-pocket costs .
      • Medicare covers all medically necessary hospitalizations. This includes if you're diagnosed with COVID-19 and might otherwise have been discharged from the hospital after an inpatient stay, but instead you need to stay in the hospital under quarantine.
      • Medicare covers “virtual check-ins” so you can connect with your doctor by phone or video, or even an online patient portal, to see whether you need to come in for a visit. If you're concerned about illness and are potentially contagious, this offers you an easy way to remain at home and avoid exposure to others.
    • Home loans (HUD-approved housing counselors)

      • The U.S. Department of Housing and Urban Development (HUD)-approved housing counselors can discuss options with you if you’re having trouble paying your mortgage loan or reverse mortgage loan. This may also include forbearance or a modified payment program.
    • Credit Counselors

      • Reputable credit counseling organizations are generally non-profit organizations that can advise you on your money and debts, and help you with a budget. Some may also help you negotiate with creditors. 
    • Court Information

      Federal courts are individually coordinating with state and local health officials to obtain local information about the coronavirus (COVID-19), and some have issued orders relating to court business, and public and employee safety. Use the Federal Court Finder to link to a court's website for court specific information.
    • Wif-Fi Access

      • Comcast is increasing Internet speeds and lowering rates for new subscribers.
      • AT&T, Verizon, and more than 100 telecommunications companies have committed to opening access during this crisis
    • Where can I get tested?

      'Project Baseline', by Google sister company Verily, is hosting drive-thru testing at the Santa Clara County. You must fill out the forms online AND qualify with the associated medical questions. If you qualify, you will be given the nearest location to go for testing. More here: https://www.projectbaseline.com/study/covid-19/

      You can also call your primary healthcare provider and schedule an appointment. You must call or contact (if you have an app) BEFORE going to the hospital. You will be asked at many medical facilities if you have an appointment before being allowed to enter.


  • COVID-19 FAQs for MV BUSINESSES
    • My business is struggling due to COVID-19 and County shelter-in-place orders. Where can I get assistance? (updated March 31)

      City Resources

      On April 1, the City of Mountain View will be launching a donation portal, #TogetherMV, for people to donate funds to help small businesses.

      Business owners who want to apply for funds can email SmBizCOVID19Help@mountainview.gov to get on an interest list. Interest list members will be notified when the application process is opened and what they will need to apply.

      Regional, County, State and Federal

      We have also compiled a list of resources available to small businesses from other levels of government, including ways to access the recently passed CARES Act stimulus relief from fthe federal government. Existing resources here: MountainView.gov/MVBusinessCV19 and broken out by topic area in the COVID HELP RESOURCES (COUNTY, STATE AND FEDERAL) FAQ menu. 

      In addition, Intuit’s QuickBooks has partnered with other local tech companies and created a GoFundMe portal businesses can use to apply for grant money. More information may be found here: https://quickbooks.intuit.com/smallbusinesshelp.

      We encourage you to apply for as many and all resources at all levels that you are eligible for.

    • Is there a HOTLINE to help me navigate resources available for my small business?

      Navigation Assistance for COVID-19 Hotline: 408-809-2124

      The County Office of Labor Standards Enforcement (OLSE) and the Fair Workplace Collaborative launched the Santa Clara County COVID-19 Assistance Navigation (CAN) to assist workers impacted by COVID-19. People who have questions about safety net benefits, EDD eligibility and application, or other coronavirus-related resources can call the hotline. Callers can leave a message in English, Español, or Tiếng Việt (with more languages to come) and a navigation manager will call them back within 24 hours. 408-809-2124

    • What business are considered "essential" and can remain open?

      The MV Chamber is keeping a list of local Mountain View essential businesses that are still open. You can find that list here: http://chambermv.org/services-open-during-shelter-in-place 

      If you are a business and need to be added to the list, please contact the Chamber directly.

      According to the Santa Clara County Public Health Department (SCCPHD) Order, "essential businesses" include things like grocery stores, pharmacy, gas stations, hardware stores, and laundry services. 

      The full language from the SCPHD is as follows: 

      For the purposes of this Order, "Essential Businesses" means:

      • Healthcare Operations and Essential Infrastructure;
      • Grocery stores, certified farmers' markets, farm and produce stands, supermarkets, food banks, convenience stores, and other establishments engaged in the retail sale of canned food, dry goods, fresh fruits and vegetables, pet supply, fresh meats, fish, and poultry, and any other household consumer products (such as cleaning and personal care products). This includes stores that sell groceries and also sell other non-grocery products, and products necessary to maintaining the safety, sanitation, and essential operation of residences;
      • Food cultivation, including farming, livestock, and fishing;
      • Businesses that provide food, shelter, and social services, and other necessities of life for economically disadvantaged or otherwise needy individuals;
      • Newspapers, television, radio, and other media services;
      • Gas stations and auto-supply, auto-repair, and related facilities;
      • Banks and related financial institutions;
      • Hardware stores;
      • Plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences, Essential Activities, and Essential Businesses;
      • Businesses providing mailing and shipping services, including post office boxes;
      • Educational institutions-including public and private K-12 schools, colleges, and universities-for purposes of facilitating distance learning or performing essential functions, provided that social distancing of six-feet per person is maintained to the greatest extent possible;
      • Laundromats, drycleaners, and laundry service providers;
      • Restaurants and other facilities that prepare and serve food, but only for delivery or carry out.
      • Schools and other entities that typically provide free food services to students or members of the public may continue to do so under this Order on the condition that the food is provided to students or members of the public on a pick-up and take-away basis only. Schools and other entities that provide food services under this exemption shall not permit the food to be eaten at the site where it is provided, or at any other gathering site;
      • Businesses that supply products needed for people to work from home;
      • Businesses that supply other essential businesses with the support or supplies necessary to operate;
      • Businesses that ship or deliver groceries, food, goods or services directly to residences;
      • Airlines, taxis, and other private transportation providers providing transportation services necessary for Essential Activities and other purposes expressly authorized in this Order;
      • Home-based care for seniors, adults, or children;
      • Residential facilities and shelters for seniors, adults, and children;
      • Professional services, such as legal or accounting services, when necessary to assist in compliance with legally mandated activities;
      • Childcare facilities providing services that enable employees exempted in this Order to work as permitted. To the extent possible, childcare facilities must operate under the following mandatory conditions:
        1. Childcare must be carried out in stable groups of 12 or fewer ("stable" means that the same 12 or fewer children are in the same group each day).
        2. Children shall not change from one group to another.
        3. If more than one group of children is cared for at one facility, each group shall be in a separate Groups shall not mix with each other.
        4. Childcare providers shall remain solely with one group of children.
    • If my essential business is still open, how can I let people know?

      The MV Chamber is keeping a list of local Mountain View essential businesses that are still open. You can find that list here: http://chambermv.org/services-open-during-shelter-in-place

      If you are a business and need to be added to the list, please contact the Chamber directly using the link above.

      Please consider indicating if you are To-Go or Pick-Up only and if people need to call ahead.

    • If my business is not listed as an "essential business" do I have to shut down? (March 23)

      per Santa Clara County

      What if my business is not considered an Essential Business?  Does this Order require that I shut down my business facility?

      You and your employees are allowed to perform “Minimum Basic Operations” at your work place, so long as employees maintain a distance of six feet from one another to the greatest extent feasible.  Minimum Basic Operations include maintaining the value of inventory, ensuring security, and ensuring that employees can work remotely.  Other than to maintain “Minimum Basic Operations,” employees can only work remotely from their residences.

    • Where can I get financial help if my business has been impacted by the COVID pandemic? (Updated March 31)

      We have a few resources available and more to come soon.

      Intuit's QuickBooks has launched a GoFundeMe Portal to give out small business grants. More information may be found here: https://quickbooks.intuit.com/smallbusinesshelp/

      The Small Business Administration (SBA) Economic Injury loan program in Santa Clara County has gone live and can provide businesses and non-profits with relief from COVID-19 impacts. The application portal is now open and can be found through the SBA COVID-19 webpage.

      Businessownerspace.com partners SBDC, AnewAmerica, MBDA, and SCORE are available to help prepare loan paperwork. 

      • Loan interest rates are 3.75% and payments can be made over 15 years to a maximum of 30 years based on cash flow.

      • There is an initial 5-month grace period on interest and principal payments.

      • The loan program is open to businesses from single person, sole proprietorships, to larger companies up to the 500 employee limits set by the SBA.

      • Non-profits can also apply. Their interest rate is 2.75% but other factors are the same as small business loans. 

      • Loans under $25,000 require no collateral.

      • Loans can be up to a maximum of $2 million though collateral will be needed.

      • All borrowers must apply on-line.  

      • Translation is available in many languages including Spanish, Vietnamese, Mandarin and Cantonese.

    • My company manufactures food that is supplied to grocery stores and restaurants. Am I considered an "essential business?"

      YES. (per Santa Clara County)

       All suppliers of essential businesses are allowed (and encouraged) to continue operating.  This includes businesses that supply food goods and prepared meals to grocery stores and other food retailers.

    • My company provides landscaping services. Can I still operate during the County Order? (March 23)

      (per Santa Clara County)

      Can landscaping services continue? 

      Landscaping services may continue only if they are necessary to protect the safety, sanitation, or operation of essential businesses, such as weed abatement and other fire prevention, tree trimming to prevent a dangerous condition, or clearance of irrigation infrastructure.  Landscaping for cosmetic purposes may not continue.  Landscapers performing services under contract with governmental agencies should consult the relevant agency to determine whether their services are deemed essential. 

    • What if I have a cafeteria at my worksite. Can it continue to operate to serve workers who are carrying out work exempted in the Order?

      (Per Santa Clara County)

      The Cafeteria can operate like other food facilities.  It can serve food to the remaining employees, so long as the employees take the food away and do not eat it in the cafeteria.  The cafeteria should follow the social distancing requirements in the Order. 

    • Can bike repair shops continue to operate?

      (per Santa Clara County)

      Yes, bike repair shops are treated as an essential business (the same as auto repair shops) because they are necessary to facilitate essential travel.

    • Can my company continue to provide janitorial services?

      Yes, janitorial services are allowed as necessary to health and sanitation.

    • Can nonprofit and charitable organizations continue to operate?

      If they provide essential services as described in the Order, then yes they can and should continue providing those services.  This would include non-profits operating food pantries, providing housing for homeless residents, and providing other critical services.

      Service Providers carry out services or work in compliance with Social Distancing Requirements to the extent possible.

    • I operate a food facility. What procedure should I take to keep my patrons and employees safe?

      (per Santa Clara County)

      Follow the best practices for allowable food facility operations included in the Department of Environmental Health’s “COVID-19 Risk Mitigation Measures for Food Facilities”: 

      Notices to Food Facilities [PDF]

      Read the Department of Environmental Health’s Letter advising on the effects of the Order on food facilities: 

      Letter to Food Facilities [PDF]

      Visit the Department of Environment Health>Novel Coronavirus>Informational Links for COVID-19 for the latest practices.

      Consult the Public Health Department’s website for additional up to date information.

    • Is the City keeping a list of restaurants that are still operating during the shelter-in-place order?

      The Mountain View Chamber of Commerce has been compiling a list of restaurants that are still open. The restaurants are mostly operating on a To-Go or delivery only capacity. 

      The list curated by the MV Chamber is available here: http://www.chambermv.org/restaurants-offering-takeout/delivery

      Please contact them directly if you need to be added to the list.

    • Can I get my restaurant listed as one that is still operating during the County Order?

      The Mountain View Chamber of Commerce has been compiling a list of restaurants that are still open. The restaurants are mostly operating on a To-Go or delivery only capacity. 

      The list curated by the MV Chamber is available here: http://www.chambermv.org/restaurants-offering-takeout/delivery

      Please contact them directly if you need to be added to the list.

    • Will permitting or inspections still happen while the County Order is in place? (as of March 19, 2020)

      CITY Construction and permit projects:

      • Suspending all but two construction projects

      • Shoreline Sewage Pump Station - wet well is at a critical point structurally and must complete some work before we can suspend the project – end of this week AND Leong Water and Sewer Main Replacement project.
      • For the Excavation Permits in active construction – all permittees have been told to suspend work and we are not issuing new permits except for emergency projects.  Our PW inspectors will inspect any projects that are for emergency work (e.g., utility repairs/services) and for any building permits that include right-of-way work that are deemed a priority by CDD (e.g., affordable housing projects).

      PRIVATE Construction Projects:

      1.       Inspections - At this time, we are allowing inspections of health facilities and affordable housing projects. 

      2.       Building permit applications - We are not currently taking in application and re-submittals of applications (except for affordable housing projects) but we are working on them remotely (staff picking them up once a week for processing at home since we don’t have paperless permitting)

      3.       Planning applications – We are not taking in new applications or re-submittals. We are working remotely on processing current applications (staff picking up as needed from City Hall).

    • What happens if I see a business that is violating the shelter-in-place directive?

      First and foremost, the amount of vehicles you see in one place may not indicate any violations at all. Please, again, see the County FAQ page about what businesses qualify as “essential.”

      If you believe there is a large group of people gathered who aren’t practicing social distancing, call 650-903-6344.

    • Are there resources for employees who may need a little extra help?

      Yes! Our Emergency Assistance Network (EAN) are working hard to make sure that our community is being taken care of during this time of crisis. Some of our local EAN members include:

      • Community Services Agency (CSA): CSACares.org or (650) 968-0836 located at 204 Stierlin Road, Mountain View
      • Santa Clara County Office of Supportive Housing: www.sccgov.org/sites/osh, Call (408) 793-0550 or text 888777 for text messages about services.
      • Second Harvest Foodbank: www.shfb.org
      • Santa Clara County Hotlines: Call 2-1-1 for Health and Human Services in Santa Clara County.

      All Social Security Offices have been order to close as of March 17 for in-person services, but online services are still available at: https://socialsecurityofficenear.me/coronavirus-covid19/

    • Where can I find Financial and Legal Assistance for workers?

      The Santa Clara County Office of Labor Standards Enforcement (OLSE) and the Fair Workplace Collaborative launched Santa Clara County CAN (COVID-19 Assistance Navigation) to assist workers impacted by COVID-19. People who have questions about safety net benefits, EDD eligibility and application, or other coronavirus-related resources can call the multilingual hotline at 408-809-2124. In addition, the OLSE Attorney Staffed Advice Line at 1-866-870-7725 is available to workers seeking legal guidance for a potential violation of their rights in the workplace. This line is also available to businesses seeking compliance information. For more information go to www.SantaClaraCountyCAN.org or www.SCCFairWorkplace.org

    • LinkedIn's COVID-19 Resources Hub for Urgent Hiring Needs, Volunteering and Jobs

      "Navigating coronavirus:We’re In It Together
      When a community comes together, opportunity is created. Whether you’re in need of a new job, looking for critical talent to join your team, or searching for advice to help you navigate the changing world of work, we’re here to help connect you to the right information and resources."
      - LinkedIn

      LinkedIn COVID-19 Resources Page
  • COVID-19 PRIVATE SECTOR GRANTS AND HELP FOR BUSINESSES
  • COVID-19 RUMORS
    • RUMOR: The military been activated to help in Mountain View. (Updated March 24)
      March 24 update: Countywide Food Distribution with Help from National Guard: The City of San Jose has taken the lead in setting up a countywide food distribution system with an initial focus on the most vulnerable populations, seniors (60+) and those with medical conditions. To this end, Second Harvest Food Bank of Silicon Valley requested and is receiving assistance from the California National Guard. As the COVID-19 crisis continues, Second Harvest is experiencing a significant increase in calls for food assistance. Calls have increased from an average of 200 to more than 1,000 per day, and all other food distributors are seeing an increase in clients as well. The CA National Guard is helping Second Harvest prepare food quickly and safely for the most vulnerable people in our communities. Volunteers are still needed; visit shfb.org to sign up or donate funds. Anyone in need of food should call Second Harvest’s Food Connection Hotline at 1-800-984-3663. Check out other ways to volunteer or donate at Ways to Help Your Community (#TogetherMV)

       
      March 20 Update: We have heard reports from residents and seen photos of military vehicles in the City and wanted to address some of the concerns and rumors going around.
       
      At a 9 p.m. media briefing on March 19, the governor announced the activation of the California National Guard in a limited capacity. First, the Guard has not been deployed to assist the City of Mountain View specifically.  Military vehicle movements in the City are associated only to their proximity at Moffett Field.
       
      All National Guard members have been alerted for possible activation, but only about 500 have been activated statewide. They anticipate activating more in the near future.  The activation is solely to support a humanitarian mission that includes food distribution and potential alternative medical treatment sites. The activation is NOT for law enforcement support or martial law.
       
      The actions being taken at all levels of government are intended to slow and stop the spread of the disease.  Its affects are similar to influenza, but spreads at a much faster rate, which overwhelms healthcare resources and capacity.  We are focusing on our community care taking responsibilities, ensuring our health care providers can respond to this pandemic safely and orderly, and educating the public about the importance of compliance with public health orders.
       
    • RUMOR: I heard the government is giving everyone a stimulus check of up to $1200 to offset COVID hardships. (updated March 26)

      (as reported in the New York Times, March 26) https://www.nytimes.com/article/coronavirus-stimulus-package-questions-answers.html

      The Senate unanimously passed a $2 trillion economic rescue plan on Wednesday that will offer assistance to tens of millions of American households affected by the coronavirus. Its components include stimulus payments to individuals, expanded unemployment coverage, student loan changes, different retirement account rules and more.

      How large would the payments be?

      Most adults would get $1,200, although some would get less. For every child age 16 or under, the payment would be an additional $500.

      How many payments would there be?

      Just one. Future bills could order up additional payments, though.

      How do I know if I will get the full amount?

      It depends on your income. Single adults with Social Security numbers who have an adjusted gross income of $75,000 or less would get the full amount. Married couples with no children earning $150,000 or less would receive a total of $2,400. And someone filing as head of household would get the full payment if they earn $112,500 or less.

      Above those income figures, the payment decreases until it stops altogether for single people earning $99,000 or married people earning $198,000.

      In any given family and in most instances, everyone must have a valid Social Security number. There is an exception for members of the military.

      You can find your adjusted gross income on line 8b of the 2019 1040 federal tax return.

      What year’s income should I be looking at?

      2019. If you haven’t prepared a tax return yet, you can use your 2018 return. If you haven’t filed that yet, you can use a 2019 Social Security statement showing your income.

      What if my recent income made me ineligible, but I anticipate being eligible because of a loss of income in 2020? Do I get a payment?

      The bill does not appear to help people in that circumstance, but there are many other provisions in the legislation. You may be able to file for unemployment or for one of the new loans for small business owners or sole proprietors.

      Would I have to apply to receive a payment?

      No. If the Internal Revenue Service already has your bank account information, it would transfer the money to you via direct deposit based on the recent income-tax figures it already has.

      When would they arrive?

      Treasury Secretary Steven Mnuchin said that he expected most people to get their payments within three weeks.

      If my payment doesn’t come soon, how can I be sure that it wasn’t misdirected?

      According to the bill, you would get a paper notice in the mail no later than a few weeks after your payment has been disbursed. That notice would contain information about where the payment ended up and in what form it was made. If you couldn’t locate the payment at that point, it would be time to contact the I.R.S. using the information on the notice.

      What if I haven’t filed tax returns recently, would that affect my ability to receive a payment?

      It could. File a return immediately, at least for 2018, according to the I.R.S. website. “Those without 2018 tax filings on record could potentially affect mailings of stimulus checks,” the site says.

       -------------

      (From the Federal Trade Commission website, March 18)

      As the Coronavirus takes a growing toll on people’s pocketbooks, there are reports that the government will soon be sending money by check or direct deposit to each of us. The details are still being worked out, but there are a few really important things to know, no matter what this looks like.

      1. The government will not ask you to pay anything up front to get this money. No fees. No charges. No nothing.

      2. The government will not call to ask for your Social Security number, bank account, or credit card number. Anyone who does is a scammer.

      3. These reports of checks aren’t yet a reality. Anyone who tells you they can get you the money now is a scammer.

      Look, normally we’d wait to know what the payment plan looks like before we put out a message like this. But these aren’t normal times. And we predict that the scammers are gearing up to take advantage of this.

      So, remember: no matter what this payment winds up being, only scammers will ask you to pay to get it. If you spot one of these scams, please tell the Federal Trade Commission: www.ftc.gov/complaint. We’re doing our best to stop these scammers in their tracks, and your report will help.

      Keep up to date with the latest Coronavirus-related scams at www.ftc.gov/coronavirus or by signing up to get these consumer alerts.

    • RUMOR: Shelter-in-place means I can't go outside for exercise.

      FALSE. You can go outside. Exercise is considered "essential."

      The new Public Health Order is to ensure that people remain in their residences and minimize social interactions outside of their immediate family unit. However, you may leave your residence for reasons specified in the Order. One of these reasons is to engage in outdoor activity that does not involve close contact with other people.

      City Parks and trails remain open from sunrise to half-hour after sunset for the public to enjoy fresh air and get exercise. When visiting parks, please be aware of appropriate social distancing for yourself, your children, and your family members. In an effort to further minimize the spread of the virus, all park playgrounds and similar equipment are currently closed. Playgrounds are “high touch” surfaces and should be avoided at this time.

      In an effort to further limit exposure to residents, staff, and contractors, public restrooms at City parks are currently closed. Please plan your trips accordingly.

    • RUMOR: Only those 60+ or with underlying health conditions are at risk for coronavirus.

      Accordng to the CDC, those 60 years and older and/or have underlying health conditions are at HIGHER risk, BUT anyone can still get COVID-19. Moreso, anyone can be a carrier to infect those who may not appear to have underlying medical issues, but actually do.

      Keep yourself, your family and your neighbors safe by following the CDC guidelines on minimizing exposure and slowing the spread.

      https://www.cdc.gov/coronavirus/2019-ncov/index.html

    • RUMOR: I should stockpile groceries and supplies whenever I can.

      (From FEMA website)

      Please only buy what your family needs for a week. It is important that you remember that other families may be unable to buy a supply of food and supplies for weeks in advance. 

      Freight flows and distributions HAVE NOT been disrupted. Consumer demand has just been extremely high, especially for groceries, household cleaning and healthcare products. Stores just need time t restock.

      We're all in this together, so let's all work together as a community.

    • RUMOR: The government will be spraying disinfectant on streets so you need to close all windows and doors and stay inside from 10 p.m. - 5 a.m. (also 11 p.m. and 11:40 p.m.).

      THESE ARE ALL FALSE. This rumor has been circulating all over the world in different cities, mostly via Twitter and WhatsApp, but it is completely false. There is no air-delivery disinfectant that can be sprayed outside on the streets that would have any impact on coronavirus.

      Coronavirus is spread through contact with moisture droplets from an infected person (like through sneezing, spitting or coughing). Spraying the outdoors would do very little (if anything) to prevent this type of viral spread.

    • RUMOR: State parks are closed to visitors.

      Somewhat True.

      At a March 23 news briefing, the governor announced that attendance in state parks was too high over the weekend and couldn't safely comply with social distancing in some places. 

      In response, many State parks have been ordered to close or modify visitation (like closing the parking lots to reduce density).

      Before you go, check parks.ca.gov/flattenthecurve to see which State parks are open and what modifications have been made.

  • COVID-19 SCAMS
  • COVID-19 Temporary Eviction Moratorium/Relief
    • Are residential tenants in Mountain View protected from eviction during the COVID-19 public health crisis?

      On August 31, the State of California enacted the Tenant, Homeowner, and Small Landlord Relief Act (AB 3088). AB 3088’s Tenant Relief Act creates eviction protections for tenants experiencing COVID-19 financial hardship effective immediately. All residential properties in Mountain View are covered, including single-family homes, condos/townhomes, duplexes, apartments, mobile homes and mobile home spaces and other types of residential rental units. Please note this new State law supersedes the City of Mountain View's residential eviction moratorium, including the eviction moratorium extension just approved by Council on August 25, 2020.  This means tenants are protected by, and tenants and landlords must follow, the State’s requirements and not the City’s.

  • DONATE TIME (VOLUNTEER)
    • Community Services Agency (CSA)

       CSA has received an outpouring of support from community members who wish to volunteer. Each and every person is appreciated. Please continue to contact CSA if you are able to volunteer. Email or call Volunteer Coordinator LaDrea Clark at lclark@csacares.org or 650-964-4630. Please be aware that the Food and Nutrition Center is small and in order to practice social distancing, the number of volunteers who can assist at any one time is limited.

    • Second Harvest Foodbank packers and delivery drivers needed

      Volunteers needed to pre-box and deliver food to the community. Sign up here. 

    • Meals on Wheels Delivery Drivers Wanted

      The Health Trust is looking for drivers for Meals on Wheels. You need to be 18 years old with a driver’s license and your own vehicle. You can find more information and apply here.

    • City and County volunteer programs

      At this time, the City of Mountain View is not currently processing any new volunteers while the shelter-in-place order if active, but there may still be opportunities to volunteer through Santa Clara County. More information is available at SCCVolunteer.

    • LinkedIn's COVID-19 Resources Hub for Urgent Hiring Needs, Volunteering and Jobs

      "Navigating coronavirus:We’re In It Together

      When a community comes together, opportunity is created. Whether you’re in need of a new job, looking for critical talent to join your team, or searching for advice to help you navigate the changing world of work, we’re here to help connect you to the right information and resources."

      - LinkedIn

      LinkedIn COVID-19 Resources Page
    • Help make masks from home (join Peninsula Youth Theatre's volunteer Seam Team)

      Like many other volunteer organizations, PYT’s Seam Team believes these do-it-yourself protective masks are better than nothing—at least until the shortages these hospitals and health care professionals are facing are replenished.

      Karen Simpson, PYT’s Executive Director recently posted on Facebook, “Our volunteer costume crew, aka the ‘Seam Team’ have turned their amazing skills to making much needed protective masks to donate to medical personnel. But they need your help! They are looking for donations of ¼ inch elastic and more hands to sew.”

      Donations of elastic can be dropped at PYT Studios in Mountain View through the mail slot. If volunteers are interested in helping, no auditions are necessary. Just fill out the sign-up form and the Seam Team will put you to work! https://bit.ly/3dua4MM

      Fill Out Volunteer Form
    • Santa Clara County Helping Hands

      SCC Helping Hands is looking for people to match with local seniors in need. 

      Volunteer responibilities include:

      • Picking up essentials like groceries and prescriptions
      • Delivering prepared meals from local restaurants
      • Calling your match every few days to check in
      • Bringing your match a book

      More info and how to sign up at SCC Helping Hands

      Santa Clara County Helping Hands (to help seniors)
  • HOMELESS SERVICES DURING COVID-19
    • What services are available for our local homeless? (April 10 update)

      (updated 04/10/2020 at 12:23:12 PM)

      Services to the Homeless/Unstably Housed in Mountain View

      See map at MountainView.gov/COVID19HomelessServicesMap

      • City Restroom and Hand Wash Facilities: The City, County and nonprofit MOVE Mountain View, provide washing stations, fixed or portable restrooms, drinking water and garbage service for all Safe Parking lots. In addition, the City has temporary restroom and/or wash stations at the following locations:
        • Two portable restrooms and wash stations at Rengstorff Park and the Aquatic Center restrooms have been reopened.
        • One portable restroom and wash station at Eagle Park.
        • Temporary wash stations at City Hall, Library, MVCPA
        • Transit Center plaza has one portable restroom and wash station.
        • Stevens Creek Trail (south side of Evelyn at trail entrance) has one portable restroom and wash station.
        • Downtown Lot 7 (parking stalls, near TUMC/Hope’s Corner) has one portable restroom and wash station.
        • Wentworth at Gemini has one portable restroom and wash station.
        • Continental Circle has one portable restroom and two wash stations.
      • Homeless Shelters: All shelters are open 24/7, by referral. Mountain View Trinity United Methodist (748 Mercy St, Mountain View) and Sunnyvale (999 Hamlin Ct, Sunnyvale)
      • Safe Parking Lots / MOVE Mountain View - Safe Parking: Safe parking staff continues operations of the safe parking lots, observing direction from HUD specific to homeless services providers.
        • Shoreline Lot B operated by the County with 24/7 services opene April 7, 2020 (register now, not at capacity).
        • The Former VTA (Evelyn Avenue) lot was opened to participants as of Monday, March 16, currently operated from 5 p.m. to 9 a.m. (register now, not at capacity).
        • One faith lot in current operations (at capacity, wait list available)
        • Contact: CSA for case management (650) 968-0836, MOVE Mountain View for operations, movemvemail@gmail.com, (650) 861-0181
      • County of Santa Clara Office of Supportive Housing: is working closely with our local non-profits and service providers coordinating services. www.sccgov.org/sites/osh, Call (408) 278-6400 or text 888777 for text messages about services.
      • Community Services Agency (CSA): Senior Nutrition Program services are providing a “To-Go” boxed meal distribution. The food pantry shifted to pre-bagged food distribution on Tuesdays, Thursdays, and Fridays. Homeless Prevention and Homeless Services case management are being conducted by phone. Contact Community Services Agency (CSA): CSACares.org or (650) 968-0836. Office hours are M-F, 9 a.m.–noon and 1:30-4 p.m. at 204 Stierlin Road, Mountain View
      • Second Harvest Foodbank: To find out where the nearest grocery distribution besides CSA: Contact Food Connection hotline at 1-800-984-3663 Text “GETFOOD” to (408) 455-518. Email us at getfood@shfb.org or visit www.shfb.org
      • School Food Distribution: for students under 18. Mountain View Whisman & Mountain View Los Altos HSD will have meals at Castro/Mistral School (505 Escuela Ave.) Monday through Friday from 11:30 a.m. to 1:00 p.m. Lunch and Breakfast at a Food for Thought Truck- Grab and Go, drive up - curbside or walk up meals Breakfast and lunch, packed together. www.mvla.net or www.mvwsd.org/about/communications/news___events/free_meals_during_school_closure
      • Hope’s Corner: Suspended the Thursday and Saturday shower and laundry program. On-site dining has been suspended, but breakfast and lunch are offered as “To Go” boxed meals. www.hopes-corner.org located at 748 Mercy St., Mountain View
      • Dignity on Wheels (DOW): Free mobile showers, washer and dryer services continue located at CSA on Tuesday’s 1:00 p.m. – 4:00 p.m.

      For more information on actions the City has taken during this COVID-19 Pandemic, resources available to minimize spread and other important information, visit MountainView.gov/COVID and follow City Hall on social media through Twitter.MountainView.gov, Facebook.MountainView.gov, MountainView.gov/Instagram, or subscribe on MountainView.gov/YouTube.

       

    • Is the City providing hygiene services (restrooms, wash stations, etc.) for homeless and unstably housed during this crisis?

      Yes!

      (updated 04/10/2020 at 12:23:12 PM)

      Services to the Homeless/Unstably Housed in Mountain View

      See map at MountainView.gov/COVID19HomelessServicesMap

      • Available Restrooms in Park Locations: Restrooms are available to use from sunrise to sunset at the following park locations below. Parks will remain closed. High-touch surfaces like playground equipment and picnic areas remain closed even during open park hours.
        • Bubb School Park
        • Cooper Park
        • Eagle Park
        • Sylvan Park
        • Cuesta Park
        • Monta Loma School Park
        • Stevenson School Park
        • Whisman School Park
        • Terminal Avenue entrance at Shoreline Regional Park
      • City Restroom and Hand Wash Facilities: The City, County and nonprofit MOVE Mountain View, provide washing stations, fixed or portable restrooms, drinking water and garbage service for all Safe Parking lots. In addition, the City has temporary restroom and/or wash stations at the following locations:
        • Two portable restrooms and wash stations at Rengstorff Park and the Aquatic Center restrooms have been reopened.
        • One portable restroom and wash station at Eagle Park.
        • Temporary wash stations at City Hall, Library, MVCPA
        • Transit Center plaza has one portable restroom and wash station.
        • Stevens Creek Trail (south side of Evelyn at trail entrance) has one portable restroom and wash station.
        • Downtown Lot 7 (parking stalls, near TUMC/Hope’s Corner) has one portable restroom and wash station.
        • Wentworth at Gemini has one portable restroom and wash station.
        • Continental Circle has one portable restroom and one wash stations.
        • An ADA restroom and handwash station will be installed at CSA (204 Stierlin Road)
      • Homeless Shelters: All shelters are open 24/7, by referral. Mountain View Trinity United Methodist (748 Mercy St, Mountain View) and Sunnyvale (999 Hamlin Ct, Sunnyvale)
      • Safe Parking Lots / MOVE Mountain View - Safe Parking: Safe parking staff continues operations of the safe parking lots, observing direction from HUD specific to homeless services providers.
        • Shoreline Lot B operated by the County with 24/7 services opene April 7, 2020 (register now, not at capacity).
        • The Former VTA (Evelyn Avenue) lot was opened to participants as of Monday, March 16, currently operated from 5 p.m. to 9 a.m. (register now, not at capacity).
        • One faith lot in current operations (at capacity, wait list available)
        • Contact: CSA for case management (650) 968-0836, MOVE Mountain View for operations, movemvemail@gmail.com, (650) 861-0181
      • County of Santa Clara Office of Supportive Housing: is working closely with our local non-profits and service providers coordinating services. www.sccgov.org/sites/osh, Call (408) 278-6400 or text 888777 for text messages about services.
      • Community Services Agency (CSA): Senior Nutrition Program services are providing a “To-Go” boxed meal distribution. The food pantry shifted to pre-bagged food distribution on Tuesdays, Thursdays, and Fridays. Homeless Prevention and Homeless Services case management are being conducted by phone. Contact Community Services Agency (CSA): CSACares.org or (650) 968-0836. Office hours are M-F, 9 a.m.–noon and 1:30-4 p.m. at 204 Stierlin Road, Mountain View
      • Second Harvest Foodbank: To find out where the nearest grocery distribution besides CSA: Contact Food Connection hotline at 1-800-984-3663 Text “GETFOOD” to (408) 455-518. Email us at getfood@shfb.org or visit www.shfb.org
      • School Food Distribution: for students under 18. Mountain View Whisman & Mountain View Los Altos HSD will have meals at Castro/Mistral School (505 Escuela Ave.) Monday through Friday from 11:30 a.m. to 1:00 p.m. Lunch and Breakfast at a Food for Thought Truck- Grab and Go, drive up - curbside or walk up meals Breakfast and lunch, packed together. www.mvla.net or www.mvwsd.org/about/communications/news___events/free_meals_during_school_closure
      • Hope’s Corner: Suspended the Thursday and Saturday shower and laundry program. On-site dining has been suspended, but breakfast and lunch are offered as “To Go” boxed meals. www.hopes-corner.org located at 748 Mercy St., Mountain View
      • Dignity on Wheels (DOW): Free mobile showers, washer and dryer services continue located at CSA on Tuesday’s 1:00 p.m. – 4:00 p.m.

      For more information on actions the City has taken during this COVID-19 Pandemic, resources available to minimize spread and other important information, visit MountainView.gov/COVID and follow City Hall on social media through Twitter.MountainView.gov, Facebook.MountainView.gov, MountainView.gov/Instagram, or subscribe on MountainView.gov/YouTube.

       

    • Are there food services available for those in need? (homeless, seniors, students, etc.)

      Yes. Please click on the link below for a list of free food services available to those in need in English and Spanish.

      List of Food Services for Those in Need
    • Where can I get WiFi access to stay connected to school and community information?

      Click the link below for a map to City free WiFi locations.

      Free City WiFi Map
    • Is there a power source available for those in need to charge laptops or phones?

      To help students and residents stay connected to school and the community, Hope’s Corner is offering a power bank swap program to charge devices. Check out power banks, charge your items and then return the empty banks to exchange with fully charged ones. Hope’s Corner is located at 748 Mercy St., Mountain View.

    • Where can I get extra help if my family or a neighbor is need?

      Our Emergency Assistance Networks (EANs) are working hard to make sure that our community is being taken care of during this time of crisis. Some of our local EAN members include:

      • Community Services Agency (CSA): CSACares.org or (650) 968-0836 located at 204 Stierlin Road, Mountain View
      • Santa Clara County Office of Supportive Housing: www.sccgov.org/sites/osh, Call (408) 793-0550 or text 888777 for text messages about services.
      • Second Harvest Foodbank: www.shfb.org
      • Santa Clara County Hotlines: Call 2-1-1 for Health and Human Services in Santa Clara County.

      All Social Security Offices have been order to close as of March 17 for in-person services, but online services are still available at: https://socialsecurityofficenear.me/coronavirus-covid19/

    • How can I access Emergency Assistance Network services (like food, shelter, financial assistance, etc.)?

      Our Emergency Assistance Networks (EANs) are working hard to make sure that our community is being taken care of during this time of crisis. Some of our local EAN members include:

      • Community Services Agency (CSA): CSACares.org or (650) 968-0836 located at 204 Stierlin Road, Mountain View
      • Santa Clara County Office of Supportive Housing: www.sccgov.org/sites/osh, Call (408) 793-0550 or text 888777 for text messages about services.
      • Second Harvest Foodbank: www.shfb.org
      • Santa Clara County Hotlines: Call 2-1-1 for Health and Human Services in Santa Clara County.

      All Social Security Offices have been order to close as of March 17 for in-person services, but online services are still available at: https://socialsecurityofficenear.me/coronavirus-covid19/

  • IMPACTED CITY SERVICES DUE TO COVID-19
    • What City events or programs are canceled? (April 27 update)

      LAST UPDATED APRIL 27 at 3:43:57 PM

      City Permitting: There will be no City permitting while City services are on hold. We will re-evaluate opening services by May 31.

      Rent Stabilization Program: All CSFRA/Rent Stabilization Services will be by phone (650) 282-2514 or email csfra@housing.org ONLY. All RHC meetings will be canceled through April.

      • 4/29: B/PAC meeting is canceled.
      • Bike to Work Day has been postponed until September 24

      Mountain View Center for the Performing Arts

      • All performances are postponed or canceled through May 31. Please go to MVCPA.com for updates and information for current ticket holders.

      SENIOR CENTER: Generally closed from March 16 through May 31. Modifications to nutrition program and rentals listed below.

      • Senior Nutrition Program –Curbside pick-up of to-go boxed lunches will take place in the back of the Senior Center parking lot. Distribution will take place Monday through Friday from 11:30 a.m. – 12:15 p.m.
        o   Preregistration is not required at this time.
         
        Second Harvest Food Bank Brown Bag Program– Curbside pick-up will take place in the back of the Senior Center parking lot. Brown Bag will operate under normal hours, 9:00 a.m. – 10:30 a.m. on the first through fourth Tuesday of each month.
        o   Prior Registration is required
        o   Interested in joining? Please call 800-984-3663 for further information.
         
        Classes/Clubs
        ·         MVLA - Canceled Spring 2020 session and plans on returning for Summer 2020 session.
        ·         Foothill – Classes will resume virtually on 4/13. Foothill faculty will be reaching out to students.
        ·         Volunteer Classes/Club - will remain canceled until further direction is given from Mountain View Senior Center.
         
        Online Resources
        ·         Senior Center Website: www.mountainview.gov/seniors
        ·         City of Mountain View Virtual Recreation Page: www.mountainview.gov/virtualrec
        ·         Senior Center Facebook: www.facebook.com/MountainViewSeniorCenter
        ·         City of Mountain View COVID-19 Updates: www.mountainview.gov/covid
        ·         Ways to Help: www.mountainview.gov/TogetherMV

      PARKS: Due to too many people congregating, Shoreline Park is now closed. All other parks remain open, but all park buildings, restrooms, facilities and playground areas are closed to reduce exposure to high-touch surfaces and maintain social distancing. Please continue to practice hand sanitiizing, covered coughs and sneezes and social distancing when outdoors. And stay home if you are feeling ill.

      POOLS: Closed to the Public beginning March 14 through May 31

      • Eagle Park Pool
      • Rengstorff Park Pool
      • Mountain View Sports Pavilion
      • Whisman Sports Center

      RECREATION: Winter Classes – remainder of session cancelled

      • The remainder of Winter Classes listed in the City’s Recreation Activity Guide will be canceled from March 14 through the end of the Winter session. Customers will receive a pro-rated refund for all class dates canceled.
      • All Recreation facility rentals with 35 people or more will be cancelled from March 14, 2020 through April 5, 2020.
      • The View Teen Center will be closed March 14 through May 31 (following school district closure)
      • Preschool Playschool and Tot Time programs will be closed March 16 through May 31 ( following school district closure).
      • Afterschool Programs, The BEAT and BTB will be closed March 16 through May 31 (following school district closure)

      LIBRARY

      • All in-person Library programs and services have been cancelled or postponed through May 31. Go to MountainView.gov/library for more information and all online services that will still be available.

      COUNCIL ADVISORY BODIES

      • Council and advisory body meetings: Will continue as currently scheduled unless listed above. We are assessing the potential risks of virus exposure and spread and the Brown Act requirements and limitations associated with public meetings.
    • What are the changes to the City's Parking Enforcement Policy during the current state of emergency?

      Effective for the duration of the local state of emergency, the City will not ticket for mechanical street cleaning. However, it is crucial the City continue to clean our streets to maintain safe and sanitary streets. Please continue to move your vehicle for street cleaning when possible.

      Enforcement is temporarily suspended for the following:

      • 72-hour parking limit and towing
      • All time limit parking (e.g., 1-hour, 2-hour, etc.)
      • Residential Permit Parking permits
      • Peak-hour tow-away zomes
      • Street cleaning

      The City will prioritize enforcing parking rules that impact heanth and safety:

      • Fire hydrant zones
      • Red and yellow zones; and "No Stopping" or "No Parking" zones
      • White passenger loading zones, except in front of schools while they are out of session
      • Blocked driveways, double parking and parking on sidewalks
      • Parking in bike or transit lanes

      The City will continue to enforce all other parking rules, including the priorities listed above and excluding only those temporarily suspended. The City will consider the impacts of the local state of emergency when processing appeals related to late fees assessed for citations issued prior to March 17, 2020.


    • Where are the 23 adjusted signalized intersections adjusted to "pedestrian recall" located?

      City staff has identified 23 signalized intersections with heavy pedestrian activity to be adjusted to “pedestrian recall” (which means that the pedestrian phase is triggered automatically without pushing the button). The City’s signal maintenance contractor has adjusted those intersections to pedestrian recall between the hours of 6 a.m. and 10 p.m.

       The adjusted signals are located at the following intersections:

      • Castro Street at Church, Mercy, California, Dana, and Villa streets
      • Evelyn Avenue at Hope and Bush streets
      • Dana Street at Calderon Avenue
      • Shoreline Boulevard at Montecito Avenue
      • California Street at San Antonio Road, Pacchetti Way, Showers Drive, Ortega Ave, Rengstorff Ave, Escuela Ave and Mariposa Avenue
      • Rengstorff Avenue at Latham Street and Stanford Avenue
      • San Antonio Road at Fayette Drive
      • Grant Road at North Drive/Eunice Avenue and Bentley Square
      • Cuesta Drive at Miramonte Avenue and Montalto Drive

       

    • What are the changes to recycling, self-haul and on-call disposal appointments during shelter-in-place? (April 3)
      UPDATED Changes to Nonessential Trash and Recycling Services (April 3)

      The updated County of Santa Clara Shelter-in-Place Order has new guidelines that will require a change in the handling of extra material during collection to minimize Recology employees’ contact with material for their health and safety. Effective Monday, April 6, through the end of the Shelter-in-Place order, Recology will not service material outside of residents’ carts in order to limit exposure to drivers. Residents may not set out extra bags of trash or extra recycling outside of the carts. Residents can request an additional service if needed before their next collection day. See the guidelines at: https://www.mountainview.gov/civicax/filebank/blobdload.aspx?BlobID=32107.
       


    • Will parking restrictions be enforced during the COVID shelter-in-place emergency?

      The Mountain View Police Department has temporarily suspended proactive parking enforcement efforts, including 72-hour violations, in an effort to help prioritize safe social distancing practices, other requirements laid out by the Santa Clara County Public Health Department's shelter in place directive, and sensitivity to the impacts these requirements is having on our vulnerable community. At this time, officers will only conduct parking enforcement if we receive complaints regarding a public health or a public safety hazard.

    • What City services will continue during this shelter-in-place order? (updated April 9)

      Essential services provided by the City that will continue include all emergency services, water and sewer operations. Access to online services, such as those provided by the Mountain View Public Library, filing non-emergency police reports and contacting City staff through AskMV, will still continue.

      As of March 17, the Mountain View Community Shuttle will continue to run during the City closure to allow people to access essential goods and services. We were re-evaluate weekly based on direction from the County Public Health Department on the operations of public transit.

      In addition, the City will continue Essential Government Services which are:

        • Emergency planning, preparedness and communications

        • Emergency response

        • Health and safety inspections, monitoring and regulatory compliance

        • Monitoring and response to keep infrastructure and utilities in safe and effective working order

        • Functions determined essential by Federal, State or County order or guidance
        • Core business functions. Support for core business functions, including, but not limited to, pay, purchasing goods, providing equipment and maintaining vehicles and equipment for emergency response personnel, monitoring and response to City building/facility needs, and supporting the Council’s legislative function

      SENIOR CENTER: Generally closed from March 16 through May 3. Modifications to nutrition program and rentals listed below.

      • Senior Nutrition Program –Curbside pick-up of to-go boxed lunches will take place in the back of the Senior Center parking lot. Distribution will take place Monday through Friday from 11:30 a.m. – 12:15 p.m.
        o   Preregistration is not required at this time.
         
        Second Harvest Food Bank Brown Bag Program– Curbside pick-up will take place in the back of the Senior Center parking lot. Brown Bag will operate under normal hours, 9:00 a.m. – 10:30 a.m. on the first through fourth Tuesday of each month.
        o   Prior Registration is required
        o   Interested in joining? Please call 800-984-3663 for further information.
         
        Classes/Clubs
        ·         MVLA - Canceled Spring 2020 session and plans on returning for Summer 2020 session.
        ·         Foothill – Classes will resume virtually on 4/13. Foothill faculty will be reaching out to students.
        ·         Volunteer Classes/Club - will remain canceled until further direction is given from Mountain View Senior Center.
         
        Food Resources
        ·         Senior Shopping Hours in the surrounding areas has been compiled by Senior Center staff. 
        ·         Senior Food Service Programs in the surrounding areas has been compiled by Senior Center staff. Please find the attached PDF in this email.
         
        Online Resources
        ·         Senior Center Website: www.mountainview.gov/seniors
        ·         City of Mountain View Virtual Recreation Page: www.mountainview.gov/virtualrec
        ·         Senior Center Facebook: www.facebook.com/MountainViewSeniorCenter
        ·         City of Mountain View COVID-19 Updates: www.mountainview.gov/covid
        ·         Ways to Help: www.mountainview.gov/TogetherMV

      PARKS: Due to too many people congregating, Shoreline Park is now closed. All other parks remain open, but all park buildings, restrooms, facilities and playground areas are closed to reduce exposure to high-touch surfaces and maintain social distancing. Please continue to practice hand sanitiizing, covered coughs and sneezes and social distancing when outdoors. And stay home if you are feeling ill.

      LIBRARY

      • All in-person Library programs and services have been canceled or postponed through May 31. Go to MountainView.gov/library for more information and all online services that will still be available.
      Report an issue through AskMV
    • What can I expect when I go to a Mountain View park or open space during this shelter-in-place order?

      The City of Mountain View will be pausing all non-essential services starting Tuesday, March 17 in an effort to slow and minimize the spread of COVID-19. At this time, it is anticipated that the City will re-evaluate a return to regular staffing and service levels by May 31, pending new direction from the Santa Clara County Department of Public Health.

      How Does this Impact City Parks?

      The new Public Health Order is to ensure that people remain in their residences and minimize social interactions outside of their immediate family unit. However, you may leave your residence for reasons specified in the Order. One of these reasons is to engage in outdoor activity that does not involve close contact with other people.

      City Parks and trails remain open from sunrise to half-hour after sunset for the public to enjoy fresh air and get exercise. When visiting parks, please be aware of appropriate social distancing for yourself, your children, and your family members.

      In an effort to further minimize the spread of the virus, all park playgrounds and similar equipment are currently closed through May 31. Playgrounds are “high touch” surfaces and should be avoided at this time.

      In an effort to further limit exposure to residents, staff, and contractors, public restrooms at City parks are currently closed. Please plan your trips accordingly.

      How does this impact Shoreline at Mountain View Regional Park?

      Due to concerns over people congregating at the park, Shoreline is now closed to the public.

    • How does the City service pause impact City parks and open space?

      The new Public Health Order is to ensure that people remain in their residences and minimize social interactions outside of their immediate family unit. However, you may leave your residence for reasons specified in the Order. One of these reasons is to engage in outdoor activity that does not involve close contact with other people.

      City Parks and trails remain open from sunrise to half-hour after sunset for the public to enjoy fresh air and get exercise. When visiting parks, please be aware of appropriate social distancing for yourself, your children, and your family members.

      Due to concerns over people congregating at the park, Shoreline is now closed to the public.

      In an effort to further minimize the spread of the virus, all park playgrounds and similar equipment are currently closed through April 7. Playgrounds are “high touch” surfaces and should be avoided at this time.

      In an effort to further limit exposure to residents, staff, and contractors, public restrooms at City parks are currently closed. Please plan your trips accordingly.

    • How does the City service pause impact Shoreline at Mountain View Regional Park?

      Due to concerns over people congregating at the park, Shoreline is now closed to the public.

    • What actions has the City taken in response to the COVID pandemic? (Updated April 27)

      Rolling Outline of City Actions

      (last updated April 27)  


      February 27: Early cross-departmental discussions on City response to COVID-19 infection rate (not classified as a “pandemic,” at this point).


      March 5: 

      • Cross-departmental managed meeting on modifying City services, what resources are available and deployed sanitation stations across City facilities along with a handout on ways to slow the spread. 

      • 400 additional handouts on how to reduce COVID-19 spread were printed and distributed via PD’s NES team to people living in vehicles, Day Worker Center and CSA.


      March 9: The City had already canceled or modified all City programs and events to slow the spread of infection.


      March 12: City declared a local emergency to pool resources and funds for our community needs.


      March 13: Cross-departmental crisis communications team was formed.


      March 14: First City COVID news and information web pages launched. 


      March 16: 

        • County orders first shelter-in-place for non-essential businesses, effective March 17.

      • The Briefing is launched to give daily email updates to subscribers on actions the City is taking and as a factual, reliable source of information on COVID-19 news (later moved to 3x week)


      March 17: 

      • City pauses all non-essential services and sends staff home for the telework model.

      • City Council passes $500,000 program to provide rent relief to tenants impacted by COVID-19 (administered through CSA)


      March 18: Message from the Mayor to the community (available in English, Spanish, Chinese and Russian)


      March 19: Sent out information on all communications channels about senior hours at local stores, ways to help local restaurants that are still open and tools available to help neighbors (Nextdoor Help Map)


      March 21: We added a second portable restroom at Rengstorff Park and a new station at Eagle Park, and placed hand-washing stations in the Civic Center park areas and the Transit Center.


      March 23: City Library pushes out Virtual Library Card to help anyone without a card to still be able to access online Library resources


      March 27: 

      • MVPD NES distributes the first round of hygiene kits to homeless and unstably housed (65).

      • Emergency Council Meeting to discuss on-going and expansion of COVID-relief efforts and an urgency ordinance to suspend evictions for nonpayment of rent due to COVID hardships.


      • Requesting additional $700,000 investment + $100,000 in loans (would be $1.3 million in 10 days for local COVID Relief since March 17 Local Emergency Ratification)

      • Small Business Assistance Program

          • $400,000 for small businesses in need (in addition to $400k from private donations) 

          • $100,000 in loans for small complex owners (9 units or less) for COVID-19 hardships

          • Matching Google.org funds of $4000,000 for small business relief 

            • $350,000 small business relief grant

            • $50,000 to help businesses market after crisis

          • Administered by Los Altos Community Foundation.

          • Applicants can receive up to $10,000 in assistance

          • Will encourage applicants to also apply for low-interest Small BUsiness Association disaster loan through federal funding (available through emergency period ending June 30, 2020)

          • And federal stimulus funding approved (March 27 House Bill)

          • Continue to work with Chamber to identify businesses in need

      • Mobile sanitation and hygiene services

          • $50,000 request to pay for existing portable restrooms and hand washing stations at Rengstorff and Eagle Parks; hand washing stations at the Civic Center, Library and Transit Center; and

          • Mobile shower and washer and dryer services are operating at CSA through Dignity on Wheels

          • Addition of a mobile shower and washer and dryer through June 30, 2020.

      • Mobile Medical Unit new location on City Lot 7 (492 Hope St.) near Hope’s Corner

          • (pending County property use agreement AND noticing to neighborhood)

          • County  needs to send the day of the week for operations

      • Food Gift Card program (pending grant for services agreement)

          • Grocery store gift card program 

          • Administered through the Community Services Agency

          • $50,000 request to pay for services through June 30, 2020.

          • $25/week (estimated to help 100 clients) for food-use only.

      • Safe Parking Program Expansion: More 24/7 lots under County umbrella (pending contract)

          • Evelyn Avenue (former VTA) and Terra Bella (PAH Site) Safe Parking lots will join Shoreline Lot B to temporarily operate 24/7 for those enrolled in the Safe Parking Program through this emergency declaration.

          • Shoreline Lot 24/7 operations pending Live Nation contract

          • Additional funding to match County investment of $100,000

          • Enrollment through Community Services Agency

      • City utility bill assistance (water and garbage services)

        • Water and garbage will not be shut off due to non-payment during emergency (and a period of time after)

        • Penalties and interest for late payments will be waived.

        • Payment plans will be set up.

        • $100,000 to create a Utility Bill Relief Program (not yet operational)

        • More information from Jesse:

          • For the duration of the emergency, and for a period of time thereafter, the City will not shut off water or garbage service for non-payment of utility bills.  The City will also waive penalties and interest on late payments during this time.  While the ultimate length of this emergency is still largely unknown, it is likely that some customers will need additional time to make payments due to lost jobs, reduced income and other economic impacts stemming from the emergency.  To meet the immediate needs related to the COVID-19 emergency, staff will continue to work with customers to provide flexibility in making payments.

          • Staff is still working on developing eligibility criteria/guidelines for implementing assistance beyond deferral of payments, waiver of penalties & interest and setting up payment plans. Eligibility requirements will include being able to show a financial impact due to Covid-19 (e.g., job loss, reduction of work hours, inability to work, lost income, etc.) and meeting certain household income levels. The City expects to have this ready to implement by April 6.


      UPDATE ON OTHER PROGRAMS (mentioned at March 27 meeting)

      •  Rent Relief Program Update

          • Administered through the Community Services Agency RentHelp@csacares.org

          • City already committed $500,000 on March 17

          • Applicants must demonstrate COVID-related hardship, 

          • County and regional programs only cover needs for low-income at 80% AMI

            • Requests exceeded funds within the first 3 days

          • Mountain View program helps up to middle-income at 120% AMI ($110,000 for 1-person household and $158,000 for 4-person household)

          • 2-month assistance for up to $3,000/month

          • Flexibility in program based on unique needs and funding availability

          • Staff recommends supplementing program with #TogetherMV donations

          • And go continue to look for ways to leverage other funding sources to help more residents

          • In just 2 days, CSA have received more than 600 requests for assistance

            • 98% of applicants qualified

            • Average amount of assistance has been $2,400

            • Staff is considering combining with CDBG funding for 80% AMI qualified

      • Mortgage Relief

          • Destination:Home/County funding can be used toward households with incomes up to 80% AMI for housing costs, including mortgages; however, it is likely funds will go mostly to renters

          • Federal moratorium on foreclosure and evictions to single family homeowners with FHA mortgages for a 60-day period

          • Federal housing financing (Fannie Mae and Freddie Mac) offering forbearance to multi-family home property owners, giving relief to landlords with tenants unable to pay.

          • Several Lending institutions are issuing mortgage payment waivers. Contact lenders for details.

        1. Childcare for essential workers (first responders and medical workers)

          • Recreation Division is building a program (not yet in place)

          • Potential to work with YMCA, already working with El Camino Hospital

          • Los Altos School District is designing one as well (not yet in place)

      • Hotel options for homeless and first responders

          • Working with Chamber and hotels to house locally in Mountain View

        1. Senior Meals

          • CSA to change to a drive-up model of to-go meals.

          • Launched week of March 29

          • Chamber is also working with restaurants to provide additional meals (not sure on progress)

      • Legislative Actions to Address COVID Impact on Communities

        • Overview of business resources available at MountainView.gov/MVBusinessCV19 including programs for both employers and employees

        • House of representatives passed $2 trillion stimulus package on March 27, which includes:

          • One time payments to individuals

          • Extra unemployment payments to individuals

          • Additional health care funding for hospitals, medicine, and supplies o Small business emergency grants to cover immediate operating costs o Loans to small businesses to cover payroll or pay rent

          • Additional funding for food banks

          • Additional funding for Community Development Block Grants


      • Mountain View Suspends Evictions for Nonpayment of RentDue to COVID Hardships

        • 5.1 Urgency Ordinance Temporarily Suspending Evictions for Nonpayment of Rent by Residential Tenants Impacted by COVID-19

        • The City’s ordinance became effective immediately on adoption (March 27, 2020)

        • Is in effect through May 31, 2020, and may be extended by the City Council if COVID-19 emergency persists.

        • Prevents landlords from commencing eviction proceedings on residential tenants who are unable to pay rent due to COVID-19

        • Includes all residential tenancies including mobile homes. Commercial tenancies are protected under the County ordinance.

        • Requires tenants to notify landlords of inability to pay rent within 7 days after rent is due and provide proof of COVID-related hardship within 14 days after rent is due.

        • Prohibits late fees for past due rent delay during ordinance and 120 days after expiration of ordinance

        • Requires tenants to pay all deferred rent within 120 days after May 31, 2020 (September 28, 2020)

        • Offers local mediation (such as agreement on repayment options of past-due rent and dispute resolution)

        • Subjects landlord violations to City Code Enforcement and Administrative Penalties


      March 29: 

      • The Senior Center (266 Escuela Ave.), along with the Community Services Agency and Second Harvest Food Bank, are continuing to operate two vital nutrition programs. The Senior Nutrition Program offers curbside pick-up of to-go boxed lunches in the back of the Senior Center parking lot, Monday through Friday from 11:30 a.m. to 12:15 p.m. The Brown Bag program through Second Harvest Food Bank is also offering curbside pick-up for registered seniors in the back of the Senior Center parking lot on the first through fourth Tuesdays of each month from 9:00 –10:30 a.m. Call 1-800-984-3663 to register for Brown Bag.

      • We now have a Virtual Recreation Page: www.MountainView.gov/VirtualRec. Included are ways to move, motivate and boost your mood while socially isolating, and a list of resources that might help you or a senior neighbor stay informed or access essentials.


      March 30: Mountain View announces Small Business Relief funds donation was from Google for COVID Relief Efforts due to cancelation of Google I/O conference.


      March 31: County extends shelter-in-place through May 3.


      April 1: 

      • #TogetherMV Donations portal launches at noon to let individuals contribute to rent and small business relief efforts. 

      • Faith-based groups (led by Pastor Leong), collect, assemble and deliver 200 hygiene kits to CSA for distribution to the homeless.


      April 2: 164 people donated more than $17,000 in the first full day since #TogetherMV Donation portal launch.


      April 6: City is notified that LinkedIn intends to donate $100,000 to the small business relief fund and additional money to the Community Services Agency for COVID-19 relief efforts.


      April 7: City launches Small Business Help survey (MountainView.gov/BizHelpSurvey) to better understand how many local businesses are in need and what those needs really are. The Santa Clara County Office of Emergency Services praised the effort and has asked if they can use the initiative to launch a countywide version of their own.


      April 8: Safe Parking Program pilot at Shoreline lot goes 24/7 under County control and exemption status.


      April 9: 

      • 5 new portable restrooms and wash stations added across the City. 

        • Stevens Creek Trail (south side of Evelyn at trail entrance) has one portable restroom and wash station.

        • Downtown Lot 7 (parking stalls, near TUMC/Hope’s Corner) has one portable restroom and wash station.

        • Wentworth at Gemini has one portable restroom and wash station.

        • Continental Circle has one portable restroom and two wash stations.

      • Staff pursuing solar-powered charging stations to keep homeless and unstably housed connected and how to expand WiFi services to residents and students in need.


      April 10: 

      • City finalizes all-Mountain View-address mailer with updates on City and Community actions so far, ways people are helping and ways people can still help their community (4-page special edition of The View).

      • City finalized hand-out to homeless and unstably housed on Safe Parking going 24/7 and locations of hygiene and emergency assistance services


      April 11: 

      • 300 disposable masks, 380 additional hygiene kits, and 170 gift cards food gift-cards distributed by MVPD NES team to homeless and unstably housed.

      • Handout delivered to homeless and unstably housed on Safe Parking going 24/7 and locations of hygiene and emergency assistance services (250)


      April 14: 

      • During their April 14 meeting, City of Mountain View Councilmembers approved an additional $1.134 million for the City’s COVID-19 Rent Relief Program

      • More than $74,000 in generous donations that more than 400 members of the community have given to the #TogetherMV Fund to help their neighbors with rent relief or small business assistance

      • Council also directed staff to explore the feasibility of providing additional rent relief funding up to a potential $1 million, taking into account the City’s future fiscal situation and available resources. Council is expected to consider potential funding sources, and receive an update on the City’s budget and current fiscal year financial status, at the May 5 meeting.


      April 15: Hope's drive-through food service pick up will be available starting Wednesday, April 15


      April 16: City grants Hope’s Corner $5k for power banks to help residents in need to charge laptops and cell phones


      April 17: 

      • Evelyn Avenue (former VTA parking lot) Safe Parking Pilot program is now open 24/7 along with Shoreline

      • Food services list is compiled to identify gaps for people in need and translated for handouts in English and Spanish


      April 18: 

      • County issues strong recommendations to wear face coverings when leaving the home to run essential errands. City shares messaging.

      • MVPD hands out 250 dry food packs to homeless/unstably housed along with information packets in English and Spanish that included: Safe Parking Lots open at Shoreline and Evelyn; power banks available at Hope’s Corner to charge devices; CMVWifi Map; Simplified COVID-19 handout with social distancing, hygiene and masks; Food services list; County program to house 30 families in motels


      April 20: 

      • New COVID-19 Resources navigation page launched at MountainView.gov/COVID

      • City is now funding and has a grant agreement with  “Meals on Wheels”


      April 21: 

      • Small Business Video released on social media

      • Simplified COVID-19 handout with social distancing, hygiene and masks translated to Chinese and Russian to give out at Senior meals programs (along with English and Spanish versions)

      • City Council unanimously passes a Resolution Denouncing Xenophobia and Anti-Asian Sentiment Due to the COVID-19 Pandemic at April 21 Council Meeting

      • City Council discusses changes to the Capital Improvement program in anticipation of budget changes from COVID-19 pandemic response

      • 150 more packets of information on relief resources distributed to homeless/unstably housed by MVPD NES team

      • Some city park restrooms re-opened

        • Bubb School Park

        • Cooper Park

        • Eagle Park

        • Sylvan Park

        • Cuesta Park

        • Monta Loma School Park

        • Stevenson School Park

        • Whisman School Park

        • Terminal Avenue entrance at Shoreline Regional Park


      April 22:

      • Media alert goes out to promote the first Virtual Town Hall to answer questions about MV’s COVID-19 response. Town hall to include Congresswoman Anna Eshoo, Mayor Abe-Koga and CIty Manager Kimbra McCarthy


      April 23:

      • First Virtual Town Hall held at 5 p.m. with Rep. Anna Eshoo, Mayor Abe-Koga and CM McCarthy

      • Utility relief program is approved and includes a $50 credit (CHECK WITH per month? Or one-time?)


      April 24:

        • First employee town hall at 10 a.m. with CM Kimbra McCarrthy

      • News release: Mountain View Passes Resolution to Denounce Xenophobia and Anti-Asian Sentiment Due to the COVID-19 Pandemic

      • Grocery Gift Card program finalized: CSA to assist Mountain View residents in need of food services who are enrolled in client services and/or safe parking and have been impacted by the COVID-19 crisis. The program would provide gift cards in the amount of Twenty Five Dollars ($25) per week to be used for food only and assist up to one hundred (100) clients. 


      April 25: MVPD distributes another round of fliers to all known vehicle residents, as well as 

      • 250 bags of dry food and 300 bags of fresh produce/veggies (dropped off today at the PD) that were donated by the Sikh Gurdwara.   

      • Also advised all of the occupants at the VTA lot of the buffer area/fire lane between the RVs.


      April 27: 

      • Bay Area counties will extend new version of shelter order through May

      • Additional portable restroom and hand washing station added to CSA area

      • Hand washing station moved from Continental to CSA area so they have two in a higher volume area

    • Can I still access the Library during shelter-in-place?

      Not physically, but you can use any of their online resrouces.

      No library card? No problem! Fill out our online application and you’ll get a temporary library card number to start accessing our digital resources right away. You can turn that temporary card into a regular card by visiting the Library once we’re open again.

  • RENT RELIEF DURING COVID-19
    • Where can I find information on how to get financial help for low-income residents? (April 7 update)

      Eviction Suspension for Non-Payment of Rent Due to COVID-19 Related Hardships

      Go to MountainView.gov/EvictionRelief to apply

      In response to the COVID-19 Pandemic, the Mountain View City Council enacted a temporary eviction moratorium suspending residential evictions for non-payment of rent due to related financial impacts. The ordinance is effective March 27, 2020 through May 31, 2020 and is subject to extension as approved by the City Council. The eviction moratorium is applicable for all residential rental units in Mountain View including single-family homes, condos/townhomes, duplexes, apartments, mobile homes and mobile home spaces and other types of residential rental units.

      Countywide Rent Relief Program
      Destination:Home through Sacred Heart has been providing aid for rent relief to keep people in their homes. At this time, renters in need who are up to 80% AMI (up to $72,750 for a 1-person household or up to $103,900 for a 4-person household) are eligible to apply. Although they have depleted their funds, they are in the process of raising more. To get on their waitlist and see the full eligibility list, go to https://sacredheartcs.org/covid19/

      Mountain View COVID-19 Rent Relief Program
      For residents financially impacted by COVID-19 pandemic

      How to apply? Contact the Community Services Agency (CSA). Email Option: CSA has set up an email for this at RentHelp@CSACares.org .You can also call (650) 968-0836 and leave a message, but email is preferred. Puedes dejar mensajes en español. At this time, you will be put on a waitlist for when new funds become available. 

      Who qualifies? 
      Must be a Mountain View resident.
      Have an income of up to 120% of the Area Median Income (AMI).
      This includes any renter in need whose income is up to $110,000 for a one-person household and up to $158,000 for a four-person household.
      Must show COVID-19 related financial hardship. Reasons for COVID-19 financial hardship may include reasons like loss of employment, reduced employment or wages, increased medical costs, or increased childcare costs. Other reasons may also be considered. 

      How much assistance is available per household?
      As of March 25, 2020, assistance is available for up to $3,000/month.
      For up to 2 months (with flexibility based on need).
      In addition, CSA may evaluate if an applicant could qualify for other assistance programs.


      No Money is Required to Participate
      CSA clients have been reporting that people pretending to be with CSA have been asking for money (as much as $250) to be placed on a rent relief waitlist. This is a crime. The CSA will never ask you to give them money to participate in the program.

    • Where can I find out about the City program for rent relief for Mountain View residents impacted by COVID-19? (March 25 update)

      Mountain View COVID-19 Rent Relief Program 
      For residents financially impacted by COVID-19 pandemic

      How to apply? Contact the Community Services Agency (CSA). Email Option: CSA has set up an email for this at RentHelp@CSACares.org .You can also call (650) 968-0836 and leave a message, but email is preferred. Puedes dejar mensajes en español. At this time, you will be put on a waitlist for when new funds become available. 

      Who qualifies? 
      Must be a Mountain View resident.
      Have an income of up to 120% of the Area Median Income (AMI).
      This includes any renter in need whose income is up to $110,000 for a one-person household and up to $158,000 for a four-person household.
      Must show COVID-19 related financial hardship. Reasons for COVID-19 financial hardship may include reasons like loss of employment, reduced employment or wages, increased medical costs, or increased childcare costs. Other reasons may also be considered. 

      How much assistance is available per household?
      As of March 25, 2020, assistance is available for up to $3,000/month.
      For up to 2 months (with flexibility based on need).
      In addition, CSA may evaluate if an applicant could qualify for other assistance programs.


      No Money is Required to Participate
      CSA clients have been reporting that people pretending to be with CSA have been asking for money (as much as $250) to be placed on a rent relief waitlist. This is a crime. The CSA will never ask you to give them money to participate in the program.

      COVID-19 Relief Resources
    • Are there any financial or loan assistance programs available for businesses, private nonprofits, homeowners or renters? (as of March 24)

      Small Business Administration (SBA) Economic Injury loan program in Santa Clara County has gone live and can provide businesses and non-profits with relief from COVID-19 impacts. The application portal is now open and can be found through the SBA COVID-19 webpage.

      The Santa Clara County specific page is available here: https://disasterloan.sba.gov/ela/Declarations/DeclarationDetails?declNumber=6062932&direct=false


      ADDITIONAL HELP FOR LOW-INCOME RESIDENTS

      Eviction Suspension for Non-Payment of Rent Due to COVID-19 Related Hardships

      Go to MountainView.gov/EvictionRelief to apply

      In response to the COVID-19 Pandemic, the Mountain View City Council enacted a temporary eviction moratorium suspending residential evictions for non-payment of rent due to related financial impacts. The ordinance is effective March 27, 2020 through May 31, 2020 and is subject to extension as approved by the City Council. The eviction moratorium is applicable for all residential rental units in Mountain View including single-family homes, condos/townhomes, duplexes, apartments, mobile homes and mobile home spaces and other types of residential rental units.

      Countywide Rent Relief Program
      Destination:Home through Sacred Heart has been providing aid for rent relief to keep people in their homes. At this time, renters in need who are up to 80% AMI (up to $72,750 for a 1-person household or up to $103,900 for a 4-person household) are eligible to apply. Although they have depleted their funds, they are in the process of raising more. To get on their waitlist and see the full eligibility list, go to https://sacredheartcs.org/covid19/

      Mountain View COVID-19 Rent Relief Program
      For residents financially impacted by COVID-19 pandemic

      How to apply? Contact the Community Services Agency (CSA). Email Option: CSA has set up an email for this at RentHelp@CSACares.org .You can also call (650) 968-0836 and leave a message, but email is preferred. Puedes dejar mensajes en español. At this time, you will be put on a waitlist for when new funds become available.

      Who qualifies?
      Must be a Mountain View resident.
      Have an income of up to 120% of the Area Median Income (AMI).
      This includes any renter in need whose income is up to $110,000 for a one-person household and up to $158,000 for a four-person household.
      Must show COVID-19 related financial hardship. Reasons for COVID-19 financial hardship may include reasons like loss of employment, reduced employment or wages, increased medical costs, or increased childcare costs. Other reasons may also be considered.

      How much assistance is available per household?
      As of March 25, 2020, assistance is available for up to $3,000/month.
      For up to 2 months (with flexibility based on need).
      In addition, CSA may evaluate if an applicant could qualify for other assistance programs.


      No Money is Required to Participate
      CSA clients have been reporting that people pretending to be with CSA have been asking for money (as much as $250) to be placed on a rent relief waitlist. This is a crime. The CSA will never ask you to give them money to participate in the program.

  • SHELTER-IN-PLACE ENFORCEMENT
    • How are police going to enforce the shelter-in-place for residents?

      The Mountain View Police Department’s response to the Shelter in Place order is to continue to help educate the public about the need for social distancing, to slow the spread of the virus, and give the medical community the opportunity to treat the critically ill and investigate mitigating solutions for treatment and vaccination.

      The Shelter in Place order is a misdemeanor if violated, however we will be focused on educating the public and asking for compliance. Arrests will be used as a last resort. The intent of the order is for public safety. Our officers are being training to communicate the Shelter in Place rules and ask for compliance.

      In the meantime, we plan to be proactive by providing security to hospitals and clinics, testing sites and continue to be a presence at essential business locations to dissuade any civil unrest. We continue to plan and prepare as new information is learned. The City is currently planning how to respond to the closures of non-essential businesses and more information will be available tomorrow in daily briefings.

      For police specific messaging, please follow us on Twitter or our Facebook page. We will be updating and notifying our community as the situation evolves.

      City of Mountain View Social Media Center
    • What can’t I do under this new directive?

      • You cannot engage in group activities with others.

      • You cannot go to bars or nightclubs.

      • You cannot go to a nail salon, barber, or hair stylist.

      • You cannot go shopping for non-essential items.

      • You cannot take unnecessary trips on public transit.

      • You cannot have dinner parties or large groups of friends over to a home.

      Santa Clara County Public Health Department FAQ on COVID-19
    • Will I be able to go outside or to a park while the shelter-in-place is in effect?

      Taking a walk around the neighborhood or to a local park is still okay so long as social distancing is observed (no physical contact and remaining at least 6 feet away from others) and there are no group gatherings.

      Please note that all City park restrooms will be closed during the shelter-in-place order.

    • Will the police stop me if I go outside by myself?

      No, Mountain View officers will not stop you if you are out on your own. Feel free to wave hello, it’s a great way to show that we’re all in this together.

    • What happens if I see a business that I think is violating the shelter-in-place directive? (updated March 21)

      From Santa Clara County as of March 21, 2020

      The County of Santa Clara District Attorney’s Office has established a new phone number and email for individuals or businesses to report a non-essential business operating in violation of the Health Officer Order to Shelter in Place. Reports of businesses operating in violation of the order can be directed to pubhealthreferral@dao.sccgov.org. A voicemail can be left by calling (408) 792-2300 in English, Spanish, and Vietnamese

      The County of Santa Clara appreciates the efforts of the many businesses following the order and suspending operations to allow workers to shelter in place.

      As of 5 p.m. on March 21, 2020, Santa Clara County has a total of 263 positive COVID-19 cases, an increase of 67 from the previous day. This increased case count is not unexpected given community transmission, an increase in provider reporting, and growing testing capacity through the commercial market.

      The more people and businesses adhere to the Health Officer Order to Shelter in Place, the more we can decrease the potential exposures throughout the community. We applaud the public’s commitment to following the order and doing what is best for their friends, family, and community.

      Additional information about COVID-19 in the county is available at sccphd.org/coronavirus.

      Public Health Website:  www.sccphd.org/coronavirus
      Follow our Twitter for updates:  @HealthySCC
      Public Health Facebook:  www.facebook.com/sccpublichealth

    • Where do I report a non-essential business in violation of the County Order? (updated March 21)

      From Santa Clara County as of March 21, 2020

      The County of Santa Clara District Attorney’s Office has established a new phone number and email for individuals or businesses to report a non-essential business operating in violation of the Health Officer Order to Shelter in Place. Reports of businesses operating in violation of the order can be directed to pubhealthreferral@dao.sccgov.org. A voicemail can be left by calling (408) 792-2300 in English, Spanish, and Vietnamese

      The County of Santa Clara appreciates the efforts of the many businesses following the order and suspending operations to allow workers to shelter in place.

      As of 5 p.m. on March 21, 2020, Santa Clara County has a total of 263 positive COVID-19 cases, an increase of 67 from the previous day. This increased case count is not unexpected given community transmission, an increase in provider reporting, and growing testing capacity through the commercial market.

      The more people and businesses adhere to the Health Officer Order to Shelter in Place, the more we can decrease the potential exposures throughout the community. We applaud the public’s commitment to following the order and doing what is best for their friends, family, and community.

      Additional information about COVID-19 in the county is available at sccphd.org/coronavirus.

      Public Health Website:  www.sccphd.org/coronavirus
      Follow our Twitter for updates:  @HealthySCC
      Public Health Facebook:  www.facebook.com/sccpublichealth

    • Where do I report a large group gatherings during the shelter-in-place Order?

      To report group gatherings, call: 650-903-6344.

    • If I'm waiting in line at a store and there isn't 6 feet between others, what can I do?

      (per County Health)

      You should still try to maintain at least six feet between you and others.  When that isn’t possible for short periods, do your best to keep the duration short.  And be sure when in line you don’t sneeze or cough onto people.  If needed, cough or sneeze into your shirt or into an elbow with clothing on, not into your hand.

    • Are funerals still permitted during shelter-in-place?

      (per County Health)

      Funerals may proceed with the minimum number of attendees present.  Not more than 15 people may attend a funeral.  Funerals must be conducted in strict compliance with the social distancing requirements set forth in the Order. 

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