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About the Library

Department Mission Statement

Our Library is for everyone. We are a free resource helping our community connect, create and learn.

Library front sign

Department Overview

Library resources are made easily accessible to the community in a variety of formats, including print, media and electronic. The Library Services Department participates in cooperative regional services and resource-sharing to meet the needs of all residents in the area.

Department Functions

  • Provide quality services, programs and systems that enhance the quality of community life.
  • Provide a welcoming, comfortable, well-maintained, and safe facility and environment for all customers to use and enjoy.
  • Offer a variety of library materials, technology resources, reference and readers' assistance to help customers meet their informational, educational and recreational reading needs.
  • Provide a quality collection of popular and enduring materials for customers to use and borrow.
  • Provide ongoing library services to support lifelong learning in the community, including physical and digital collections and programs for all ages.
  • Promote library services to ensure that all residents are aware of the breadth of library services and how to better use those services.
  • Provide Mobile Library Services to reduce trips to the Library.

Administration Division

Administration is responsible for the management of the Library Services Department. General administration of the Library includes: strategic planning, budget, personnel, facility management and community relations. The Administration Division supports the Library Board of Trustees.

Adult and Digital Services Division

Adult and Digital Services includes services and programs for adults, including an extensive collection of print, media and digital resources, and programs and workshops that promote lifelong learning and community engagement.

The division is responsible for:

  • Selects print and media collections for adults.
  • Provides reference and readers' advisory services.
  • Offers assistance in the use of library resources and technologies.
  • Maintains the library website.
  • Oversees the Digital Library which includes the selection and deployment of electronic databases and materials.
  • Home delivery to homebound patrons.
  • Maintains a local history collection in partnership with the Mountain View Historical Association.

Support And Customer Services Division

Support Services

  • Provides support and maintenance of the Library's automation and catalog systems and automated check-in and check-out systems.
  • Purchasing, cataloging, physical processing and maintenance of all materials in the collection.
  • Oversees the return of library materials to the shelves and maintain the orderliness of the collection on the shelves.

Customer Service

  • Responds to customer account questions.
  • Issues library cards.
  • Lends and tracks library materials loaned to the public.
  • Collects money owed for replacements and damages
  • Oversees LINK+, which provides materials from a consortium of academic and public libraries.

Youth and Outreach Services Division

Youth Services

  • Provides materials, services, resources and programs.
  • Develops partnerships within the community that support youth learning and development.
  • Coordinates the annual Summer Reading Program that encourages children and families to read during the summer.

Mobile and Outreach Services

  • Operates the bookmobile, which serves customers who live, work and go to school in Mountain View who may have difficulty visiting the Library.