Utility Billing

Normal Utility Billing Collection Processes Resume March 1

As a result of the COVID-19 pandemic, residents and businesses in the City of Mountain View have faced an unprecedented and challenging period in history. In response to the economic and health-related impacts of the COVID-19 pandemic, the City had temporarily stopped its normal collection procedures for delinquent utility bills including the shutoff of services and sending accounts to collections.

The State of California has announced that the COVID-19 State of Emergency will end on Feb. 28, 2023. With the state emergency ending, the City will reestablish its normal collection procedures for delinquent utility bills, including resuming the shutoff of services and sending accounts to collections if bills become delinquent, effective March 1, 2023. If there is a delinquent balance due on a utility account, the City may be able to set up a payment plan.

If you are interested in setting up a payment plan, please contact the City’s utility billing customer service line by calling 650-903-6317 and select option 1. Please also refer to the LIHWAP program below for an additional resource.            

Low Income Household Water Assistance Program (LIHWAP) is a  federally funded program that provides financial assistance to low-income Californians to help them manage past due residential water and/or wastewater bills.  In the wake of COVID-19, the federal government awarded California funding to help households struggling to afford the cost of the utility services.  Benefits will vary, but qualified households may receive a one-time credit on their water and/or wastewater charges of up to $2,000.00.  Please click here for more information about this payment assistance program and about how you can apply.

FINANCIAL ASSISTANCE FOR NON-CITY UTILITIES:  Although gas and electric utility service is delivered to residents by a non-city provider, the City is sharing this information link which may benefit Mountain View residents.


The City of Mountain View provides water, wastewater and trash & recycling services and bills residents and businesses according to annual rates approved by the City Council. The City Council held a public hearing for the recommended Fiscal Year 2022-23 rates on June 28, 2022.  A Proposition 218 Notice was mailed by May 13, 2022.

Link to the Current Budget Reports.

fiscal year 2022-2023


Utility Service Information

Utility account cannot be open or closed on weekends & holidays.  Currently there is no online option to open or close a utility account.  Utility accounts are not automatically transferred from current account holder to new tenant or new owner.  To open or close a utility account which consists of water, sewer and trash services, customers need to contact the Finance Department at 650-903-6317 option 1 at least 1 business day prior to the day you would like to open or close a utility account.  If the phone line is busy, please leave a detailed message and we will return your call.  If the utility account is already open and customers want to make changes to the existing trash service, customers should contact Recology Mountain View at 650-967-3034 (Monday through Friday, 7:30 am to 4:30 pm.)

Water and wastewater services are provided by the City directly. Trash & recycling services are provided by contract with Recology Mountain View on a collection schedule at rates approved by the City.

For other utility services, visit the Learn About Our City web pages.

Staff will return messages within 24 hours on weekdays.

Billing Information

Customers are billed every other month for the previous two months of services. For more information, see an explanation of the information on the bill.

Water Shut-Off and Restoration related to Unpaid Bills


On April 28, 2020, the City Council approved the Discontinuance of Residential Water Service Policy. The Policy, which is also available in several languages outlines the City’s billing and collection procedure for unpaid bills. It describes the process for shutting off water services due to unpaid bills, notification of utility customers regarding unpaid bills, and restoration of service after the bill is paid. It also defines procedures to contest or appeal a water bill, extensions or other alternative payment arrangements, protections available to qualified low-income customers, procedures for tenants to becoming a customer of the city under specified circumstances, and related matters.


Discontinuance of Residential Water Service Policy