Utility Billing

 

UTILITY BILL ASSISTANCE PROGRAM:  THIS PROGRAM APPLIES ONLY TO CITY OF MOUNTAIN VIEW RESIDENTIAL CUSTOMERS WHOSE NAME APPEARS ON THE BILL FOR WATER, SEWER, TRASH.  Please complete the application (found here), sign and return by mail or drop off into the utility payment drop box (around the stairs to the left of the front entrance) at City Hall, 500 Castro Street, Mountain View.  Please allow 2-4 weeks for review and notification email.

To submit your application electronically, please click here.

Click here for application forms in Chinese, Russian and Spanish.

The City of Mountain View provides water, wastewater and trash & recycling services and bills residents and businesses according to annual rates approved by the City Council. The Council is scheduled to adopt the Fiscal Year 2018-19 rates on June 19, 2018.  A Proposition 218 Notice was mailed by May 4, 2018.

Link to the Fiscal Year 2018-19 Budget Reports.

 

The City Council adopted the Fiscal Year 2018-19 rates on June 19, 2018.  (Link to the Master Fee Schedule.)

Utility Service Information

Utility account cannot be open or closed on weekends & holidays.  Currently there is no online option to open or close a utility account.  Utility accounts are not automatically transferred from current account holder to new tenant or new owner.  To open or close a utility account which consists of water, sewer and trash services, customers need to contact the Finance Department at 650-903-6317 option 1 at least 1 business day prior to the day you would like to open or close a utility account.  If the phone line is busy, please leave a detailed message and we will return your call.  If the utility account is already open and customers want to make changes to the existing trash service, customers should contact Recology Mountain View at 650-967-3034 (Monday through Friday, 7:30 am to 4:30 pm.)

Water and wastewater services are provided by the City directly. Trash & recycling services are provided by contract with Recology Mountain View on a collection schedule at rates approved by the City.

For other utility services, visit the Learn About Our City web pages.

Staff will return messages within 24 hours on weekdays.

Billing Information

Customers are billed every other month for the previous two months of services. For more information, see an explanation of the information on the bill.

Water Shut-Off and Restoration related to Unpaid Bills

 

On April 28, 2020, the City Council approved the Discontinuance of Residential Water Service Policy. The Policy, which is also available in several languages outlines the City’s billing and collection procedure for unpaid bills. It describes the process for shutting off water services due to unpaid bills, notification of utility customers regarding unpaid bills, and restoration of service after the bill is paid. It also defines procedures to contest or appeal a water bill, extensions or other alternative payment arrangements, protections available to qualified low-income customers, procedures for tenants to becoming a customer of the city under specified circumstances, and related matters.

 

Discontinuance of Residential Water Service Policy

 

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