Short-Term Rental (STR) Housing

Registration

Download the STR FACT SHEET AND CHECKLIST

• Registration - All properties being used or advertised as STRs must register with the City.

STEPS TO REGISTER YOUR STR: 

1. Complete the following three forms for a business license:
   [ ] Business License Application Form 
   • Use NAICS Code: 531110
   • Use Mountain View Business Code: 6800
   • The State Sales Tax Number and Federal Tax ID are not necessary
   [ ] Transient Occupancy Tax Registration [ ] Self-certification Affidavit Form for Short-Term Rentals (The Finance Department only coordinates submittal for this form. It is the Owner/Applicant/Agent’s responsibility to obtain approval from the Planning Division)  
2. Submit all three forms to the City:
   In person, at the Finance and Administrative Services Department on the 2nd Floor of City Hall at 500 Castro Street.
   

     OR
   By mail, addressed to:
   Attn: Business License City of Mountain View, Finance & Admin Services Department
   PO Box 7540
   Mountain View, CA 94039
   OR 
   By email, to BusinessLicense@mountainview.gov

3.  Wait for the City to process your business license application. The Finance Department will review your application and contact you if additional information is needed. Once approved, the Finance Department will either request payment before issuing your business license certificate or provide you with an exemption letter.

4. Wait for the approval of your self-certification affidavit. The Finance Department will forward your affidavit to the Planning Division for review. Contact the Planning Division for approval of your self-certification affidavit by email, planning.division@mountainview.gov. 

5. Submit an online STR application via the STR Registration Portal. (You will need to upload copies of your business license certificate or exemption letter and of your Self-Certification Affidavit Form for Short-Term Rentals. You will also be directed to pay the applicable registration fee.)
   
   
6. ONGOING  EACH QUARTER: Complete a Transient Occupancy Tax (TOT) Return and mail it with your payment to:
   Attn: Business License City of Mountain View, Finance & Admin Services Department
   PO Box 7540
   Mountain View, CA 94039
   
   Or, if no payment is owed for the quarter, you may also email your completed TOT Return to
   BusinessLicense@mountainview.gov.

TRANSIENT OCCUPANCY TAX (TOT) NOTE: In order to offset the impacts visitors have on City resources and infrastructure during their stay, the City imposes a 10 percent tax on rent charged for a short-term rental or hotel stay, in accordance with Chapter 33 of the Mountain View City Code. Some hosting platforms collect this tax during booking, but all operators are still responsible for submitting quarterly tax returns. See the TOT information page for tax return forms, quarterly periods and due dates, late payment penalties, and exemption information.

STR Registration Fees and fines

The schedule of fees and fines for short-term rentals may be viewed and downloaded here. 

Operations Standards

• No Special Events - weddings, parties, corporate gatherings and other similar events which have the potential to cause traffic, parking, noise, trash or other impacts in the neighborhood are allowed at the short-term rental property during the short-term rental.
• 10 Person Occupancy Limit - STRs are considered congregate residences and must have 10 or fewer occupants (California Building Code, Chapter 3, Section 310.5 – Use and Occupancy Classifications).
• Unhosted Rentals:
  • If the STR operator is not present on the property, a rental unit may be occupied a maximum of 60 days per year. 
  • Operators of unhosted rentals must also provide the City and neighbors in adjacent properties with local contact information of someone who can respond to concerns and complaints within 60 minutes.
• Hosted Rentals:
  • If the STR operator is present on the property throughout the stay, there is no yearly limit on the number of times a unit may be rented.
  • Short-term rentals in Accessory Dwelling Units may be considered hosted if the operator is onsite in the primary dwelling.

Frequently Asked Questions (FAQ)

What is a Short-Term Rental (STR)?
An STR is any room or accessory dwelling unit on a residential property that is offered for rental stays of 30 or fewer consecutive calendar days. 

Why does Mountain View regulate STRs?
Regulation is intended to preserve local housing stock and the residential character of neighborhoods. It also enables the City to apply a Transient Occupancy Tax, equivalent to the rate applied for hotel stays.