Information for Landlords

Information for Landlords on the Temporary Eviction Moratorium due to Covid-19 Pandemic

In the interest of protecting public health and preventing transmission of COVID-19, the Mountain City Council enacted an eviction moratorium for all residential rental units within the City. The moratorium covers all residential rental units in Mountain View including single-family homes, condos/townhomes, duplexes, apartments, mobile homes and mobile home spaces and other types of residential rental units, including all rent stabilized units.

The moratorium suspends evictions for non-payment of rent through November 30, 2020, with future extensions possible depending on action by Santa Clara County. . Other types of evictions, like if tenants cause a nuisance or fail to give access to the property when properly noticed, are still allowed with proper noticing. Landlords are encouraged to contact the Mountain View Rental Housing Helpline at (650) 282-2514 or email

During the moratorium, landlords who receive notification from tenants of substantial financial impact due to COVID-19 cannot evict tenants for not paying rent. Tenants must repay past-due rent within 12 months from the expiration of the ordinance, with at least half due at six months which aligns with Santa Clara County’s repayment period. This repayment period begins after the end of the moratorium and repayment plans are not required under the ordinance.

No late fees may be assessed on past-due rent covered by the moratorium. COVID-19 impact notices can be used as an affirmative defense by impacted tenants in Unlawful Detainer Court. Landlords who violate this ordinance are subject to code enforcement action, administrative penalties, and fines pursuant to the City Code. Retaliation or harassment against impacted tenants for invoking their rights under the moratorium is prohibited.

View the City Council's Eviction Moratorium Ordinance here.

Tenants financially impacted by COVID-19 are required to:

  • Notify their landlord in writing (via text, email and/or letter) within 7 days after rent is due
  • Provide documentation to their landlord within 14 days after rent is due
  • After the moratorium ends, tenants must pay back the past due rent within 12 months with at least half due at six months

A fact sheet about the moratorium for landlords and tenants is available here.

The City has created a notice about the moratorium (EnglishEspañol, 文华 ) for landlords to give to tenants. The packet includes the notice, the notification form for tenants to give to landlords and a fact sheet about the moratorium.

Landlords and tenants are strongly encouraged to use mediation to negotiate a repayment plan. The Mountain View Mediation Program provides free and confidential mediation to assist in this process. Learn more by clicking here.


The City of Mountain View partnered Los Altos Community Foundation to raise and distribute donations to Mountain View community members who have been economically burdened by the COVID-19 pandemic.

There are two opportunities to help others who have been adversely impacted by the COVID-19 pandemic: rent relief and small business relief. Rent relief donations will be added to the funds the City has already given to the Community Services Agency (CSA) to expand help for local tenants in need. Small business relief donations will be combined with funds allocated by the City and a donation from Google. Visit #TogetherMV to support the community.

Additional Resources for Landlords

  • Santa Clara County – Property Tax: Partial payment program and multiple partial payments on installment. Waivers for penalties, costs, or other changes
  • JPMorgan Chase, Wells Fargo, Citigroup, US Bancorp & 200 state chartered banks & credit unions: Will waive mortgage payments for CA residents for a limited time. 60 day moratorium on foreclosures
  • Payback Protection Program: Administered by the US Small Business Administration to offer loans to businesses with less than 500 employees
  • Taxes: Deadline to file and pay federal and many California income taxes extended to July 15, 2020.

Assistance for Tenants

The Mountain View Rent Relief Program. The program provides up to $3,000 per month of rental assistance for up to two months for qualifying Mountain View tenants impacted by COVID-19. The Community Services Agency (CSA) administers the program.

To apply, contact CSA via email at or call (650) 968-0836 to leave a voicemail. Email inquiries are preferred. CSA staff will respond as quickly as possible but please be patient. Households who apply after the program reaches maximum capacity will be added to a waitlist and contacted if additional funding becomes available.

Visit the City of Mountain View’s COVID-19 Relief Resources Page to learn more.

Santa Clara County has also set-up a Rent Relief Fund. Eligible households can add their names to an interest list and will be contacted when more funding is available. For more information, visit