Mountain View Mediation Program

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Voluntary, Community-based Mediation

For more information, contact the Mountain View Mediation Program at (650) 282-2514 or MVRent@mountainview.gov.

The Mountain View Mediation Program provides fast, free and confidential mediation to help people come together to talk about and potentially solve their disputes in a controlled environment. As possible solutions arise, trained mediators help guide participants toward a resolution of their own making. The process is designed to be a way to easily resolve disputes. When people decide to participate in the program, 80% of cases are resolved. 

If you are interested in learning more, or would like to open a case, contact Project Sentinel, the organization that administers the Mountain View Mediation Program. A case manager will talk with you confidentially about your concerns, provide general information, and discuss possible options, including mediation.

EXAMPLES OF MEDIATION CASES

• A noise issue between two tenants
• A return of a security deposit disagreement between a tenant and a landlord
• A neighbor's dog barks late into the night and damaged a common fence
• A couple has a dispute with a local merchant regarding a purchased product or services
• An employee at a local company has an ongoing conflict with a co-worker
• A consultant claims a business owes her additional fees for work performed on a project
• A roommate wants to move out of a shared apartment

The Mountain View Mediation Program also assists the City of Mountain View Rent Stabilization Program by providing free mediation and conciliation services to landlords and tenants in Mountain View. This free and confidential Program gives landlords and tenants the opportunity to resolve disputes and solve issues with a trained neutral mediator. Together, you can negotiate repayment plans for past-due rent, temporary rent reductions, lease breaks, and other tenant-landlord issues.

Mountain View Mediation Program Brochures