Mountain View Mediation Program

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Voluntary, Community-based Mediation

For more information, contact the Mountain View Mediation Program at (650) 960-0495 or

Interested in becoming a volunteer mediator? Applications now open! Apply today!

The City of Mountain View is currently accepting applications for volunteer mediators for the City’s Mediation Program. Volunteer mediators deal with a variety of tenant/landlord, neighborhood, consumer, workplace and person-to-person conflicts. Persons who live or work in Mountain View or who own property in Mountain View are eligible to serve as volunteer mediators. The program seeks applicants who have flexibility in their schedules and bring elements of diversity to the program. Bilingual applicants are especially needed. The deadline for submitting an application is March 24, 2023.

To apply, download the application here then complete, and submit the application as soon as possible to or mail to MVMP c/o Project Sentinel, 1490 El Camino Real, Santa Clara, CA 95050.

We look forward to hearing from you!


The Mountain View Mediation Program provides fast, free and confidential mediation to help people come together to talk about and potentially solve their disputes in a controlled environment. As possible solutions arise, trained mediators help guide participants toward a resolution of their own making. The process is designed to be a way to easily resolve disputes. When people decide to participate in the program, 80% of cases are resolved. 

If you are interested in learning more, or would like to open a case, contact Project Sentinel, the organization that administers the Mountain View Mediation Program. A case manager will talk with you confidentially about your concerns, provide general information, and discuss possible options, including mediation.


  • A noise issue between two tenants
  • A return of a security deposit disagreement between a tenant and a landlord
  • Rent repayment negotiations between a tenant and landlord
  • A neighbor's dog barks late into the night and damaged a common fence
  • A couple has a dispute with a local merchant regarding a purchased product or services
  • An employee at a local company has an ongoing conflict with a co-worker
  • A consultant claims a business owes her additional fees for work performed on a project
  • A roommate wants to move out of a shared apartment

The Mountain View Mediation Program also assists the City of Mountain View Rent Stabilization Program by providing free mediation and conciliation services to landlords and tenants in Mountain View. This free and confidential Program gives landlords and tenants the opportunity to resolve disputes and solve issues with a trained neutral mediator. Together, you can negotiate repayment plans for past-due rent, temporary rent reductions, lease breaks, and other tenant-landlord issues.

Mountain View Mediation Program Brochures