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COVID-19 Relief Resources

Last updated: 9/11/2020 at 6:20 p.m.

Click here for State Resources for Workers and Employers

STATEWIDE EVICTION MORATORIUM DUE TO COVID-19 Pandemic EFFECTIVE IMMEDIATELY

Go to MountainView.gov/EvictionRelief to learn more, view a fact sheet, and download applicable forms.


On August 31, the State of California enacted the Tenant, Homeowner, and Small Landlord Relief Act (AB 3088). AB 3088’s Tenant Relief Act creates eviction protections for tenants experiencing COVID-19 financial hardship effective immediately. All residential properties in Mountain View are covered, including single-family homes, condos/townhomes, duplexes, apartments, mobile homes and mobile home spaces and other types of residential rental units. This new State law supersedes the City of Mountain View's residential eviction moratorium, including the eviction moratorium extension just approved by Council on August 25, 2020. Tenants are protected by, and tenants and landlords must follow, the State’s requirements and not the City’s. Residential tenants receive eviction protection for nonpayment of rent due between March 1, 2020 and January 31, 2021. More information can be found at MountainView.gov/EvictionRelief.

Mountain View COVID-19 Rent Relief Program

CSA is hosting online webinars on Tuesdays from 2:00 to 3:30 p.m. starting on May 12, 2020 to provide information about the Rent Relief Program as well as other assistance programs available in the community. To register, please contact ecibrianpelayo@csacares.org. A flyer for the workshop is available in English and Español.

The Mountain View Rent Relief Program provides up to $3,000 of rental assistance for one month's worth of rent to qualifying Mountain View tenants impacted by COVID-19. The Community Services Agency (CSA) administers the program.

To apply, contact CSA via email at RentHelp@CSACares.org or call (650) 968-0836 to leave a voicemail. Email inquiries are preferred. CSA staff will respond as quickly as possible but please be patient. Households who apply after the program reaches maximum capacity will be added to a waitlist and contacted if additional funding becomes available.

Click here to view FAQs in English

Click here to view FAQs in Spanish

FYI: No Money is Required to Participate

  • CSA clients have been reporting that people pretending to be with CSA have been asking for money (as much as $250) to be placed on a rent relief waitlist. This is a crime. CSA will never ask you to give them money to participate in the program.

Who qualifies?

  • Must be a Mountain View resident.
  • Have an income of up to 120% of the Area Median Income (AMI).
    • This includes any renter in need whose income is up to $110,000 for a one-person household and up to $158,000 for a four-person household.
  • Must show COVID-19 related financial hardship. Reasons for COVID-19 financial hardship may include reasons like loss of employment, reduced employment or wages, increased medical costs, or increased childcare costs. Other reasons may also be considered.
How much assistance is available per household?
  • As of March 25, 2020, assistance is available for up to $3,000 for one month's worth of rent.
  • In addition, CSA may evaluate if an applicant could qualify for other assistance programs.

If you have any comments or question about the program, please leave an email at RentReliefProgram@mountainview.gov.

Countywide Rent Relief Program

Destination:Home through Sacred Heart has been providing aid for rent relief to keep people in their homes. At this time, renters in need who are up to 80% AMI (up to $72,750 for a 1-person household or up to $103,900 for a 4-person household) are eligible to apply. Although they have depleted their funds, they are in the process of raising more. To get on their waitlist and see the full eligibility list, go to https://sacredheartcs.org/covid19/

Services to the Homeless/Unstably Housed in Mountain View

  • Download the latest informational handout to homeless and unstably housed (April 10) on 24/7 Safe Parking and Location of Citywide Hygiene Services
  • Homeless Shelters: All shelters are open 24/7, by referral. Mountain View Trinity United Methodist (748 Mercy St, Mountain View) and Sunnyvale (999 Hamlin Ct, Sunnyvale). Download the County Homeless Help Card
  • Safe Parking Lots / MOVE Mountain View - Safe Parking: Safe parking staff continues operations of the safe parking lots, observing direction from HUD specific to homeless services providers.
    • Shoreline Lot B operated by the County with 24/7 services should be open next week. (register now, not at capacity).
    • The Former VTA (Evelyn Avenue) lot was opened to participants as of Monday, March 16, currently operated from 5 p.m. to 9 a.m. (register now, not at capacity).
    • One faith lot in current operations (at capacity, wait list available)
    • Contact: CSA for case management (650) 968-0836, MOVE Mountain View for operations, movemvemail@gmail.com, (650) 861-0181
  • County of Santa Clara Office of Supportive Housing: is working closely with our local non-profits and service providers coordinating services. www.sccgov.org/sites/osh, Call (408) 278-6400 or text 888777 for text messages about services.
  • Community Services Agency (CSA): Senior Nutrition Program services are providing a “To-Go” boxed meal distribution at CSA. The food pantry shifted to pre-bagged food distribution on Tuesdays, Thursdays, and Fridays. Homeless Prevention and Homeless Services case management are being conducted by phone. Contact Community Services Agency (CSA): CSACares.org or (650) 968-0836. Office hours are M-F, 9 a.m.–noon and 1:30-4 p.m. at 204 Stierlin Road, Mountain View. 
  • For those in a high-risk group who are unable to come in person to CSA, Second Harvest of Silicon Valley is offering home delivery of food. Call 1-800-984-3663 weekdays from 8am to 5pm to be placed on their list.
  • Second Harvest Foodbank: To find out where the nearest grocery distribution besides CSA: Contact Food Connection hotline at 1-800-984-3663 Text “GETFOOD” to (408) 455-5181. Email us at getfood@shfb.org or visit www.shfb.org.
  • School Food Distribution: (updated March 24) for students under 18. Mountain View Whisman & Mountain View Los Altos HSD will have meals at Castro/Mistral School (505 Escuela Ave.) from 11:30 a.m. to 1:00 p.m. and Klein Park (Ortega Ave & California Street) from 11:30 a.m. until 12:30 p.m. Monday through Friday.  Lunch and Breakfast at a Food for Thought Truck- Grab and Go, drive up - curbside or walk up meals Breakfast and lunch, packed together. www.mvla.net or www.mvwsd.org
  • Hope’s Corner: Suspended the Thursday and Saturday shower and laundry program. On-site dining has been suspended, but breakfast and lunch are offered as “To Go” boxed meals. www.hopes-corner.org located at 748 Mercy St., Mountain View
  • Dignity on Wheels (DOW): Free mobile showers, washer and dryer services continue located at CSA on Tuesday’s 1:00 p.m. – 4:00 p.m.
  • Click here for a full list of Emergency Assistance Network (EAN) partners in Santa Clara County
  • COVID-19 Temporary Eviction Moratorium/Relief
    • Are residential tenants in Mountain View protected from eviction during the COVID-19 public health crisis?

      On August 31, the State of California enacted the Tenant, Homeowner, and Small Landlord Relief Act (AB 3088). AB 3088’s Tenant Relief Act creates eviction protections for tenants experiencing COVID-19 financial hardship effective immediately. All residential properties in Mountain View are covered, including single-family homes, condos/townhomes, duplexes, apartments, mobile homes and mobile home spaces and other types of residential rental units. Please note this new State law supersedes the City of Mountain View's residential eviction moratorium, including the eviction moratorium extension just approved by Council on August 25, 2020.  This means tenants are protected by, and tenants and landlords must follow, the State’s requirements and not the City’s.

  • HOMELESS SERVICES DURING COVID-19
    • What services are available for our local homeless? (April 10 update)

      (updated 04/10/2020 at 12:23:12 PM)

      Services to the Homeless/Unstably Housed in Mountain View

      See map at MountainView.gov/COVID19HomelessServicesMap

      • City Restroom and Hand Wash Facilities: The City, County and nonprofit MOVE Mountain View, provide washing stations, fixed or portable restrooms, drinking water and garbage service for all Safe Parking lots. In addition, the City has temporary restroom and/or wash stations at the following locations:
        • Two portable restrooms and wash stations at Rengstorff Park and the Aquatic Center restrooms have been reopened.
        • One portable restroom and wash station at Eagle Park.
        • Temporary wash stations at City Hall, Library, MVCPA
        • Transit Center plaza has one portable restroom and wash station.
        • Stevens Creek Trail (south side of Evelyn at trail entrance) has one portable restroom and wash station.
        • Downtown Lot 7 (parking stalls, near TUMC/Hope’s Corner) has one portable restroom and wash station.
        • Wentworth at Gemini has one portable restroom and wash station.
        • Continental Circle has one portable restroom and two wash stations.
      • Homeless Shelters: All shelters are open 24/7, by referral. Mountain View Trinity United Methodist (748 Mercy St, Mountain View) and Sunnyvale (999 Hamlin Ct, Sunnyvale)
      • Safe Parking Lots / MOVE Mountain View - Safe Parking: Safe parking staff continues operations of the safe parking lots, observing direction from HUD specific to homeless services providers.
        • Shoreline Lot B operated by the County with 24/7 services opene April 7, 2020 (register now, not at capacity).
        • The Former VTA (Evelyn Avenue) lot was opened to participants as of Monday, March 16, currently operated from 5 p.m. to 9 a.m. (register now, not at capacity).
        • One faith lot in current operations (at capacity, wait list available)
        • Contact: CSA for case management (650) 968-0836, MOVE Mountain View for operations, movemvemail@gmail.com, (650) 861-0181
      • County of Santa Clara Office of Supportive Housing: is working closely with our local non-profits and service providers coordinating services. www.sccgov.org/sites/osh, Call (408) 278-6400 or text 888777 for text messages about services.
      • Community Services Agency (CSA): Senior Nutrition Program services are providing a “To-Go” boxed meal distribution. The food pantry shifted to pre-bagged food distribution on Tuesdays, Thursdays, and Fridays. Homeless Prevention and Homeless Services case management are being conducted by phone. Contact Community Services Agency (CSA): CSACares.org or (650) 968-0836. Office hours are M-F, 9 a.m.–noon and 1:30-4 p.m. at 204 Stierlin Road, Mountain View
      • Second Harvest Foodbank: To find out where the nearest grocery distribution besides CSA: Contact Food Connection hotline at 1-800-984-3663 Text “GETFOOD” to (408) 455-518. Email us at getfood@shfb.org or visit www.shfb.org
      • School Food Distribution: for students under 18. Mountain View Whisman & Mountain View Los Altos HSD will have meals at Castro/Mistral School (505 Escuela Ave.) Monday through Friday from 11:30 a.m. to 1:00 p.m. Lunch and Breakfast at a Food for Thought Truck- Grab and Go, drive up - curbside or walk up meals Breakfast and lunch, packed together. www.mvla.net or www.mvwsd.org/about/communications/news___events/free_meals_during_school_closure
      • Hope’s Corner: Suspended the Thursday and Saturday shower and laundry program. On-site dining has been suspended, but breakfast and lunch are offered as “To Go” boxed meals. www.hopes-corner.org located at 748 Mercy St., Mountain View
      • Dignity on Wheels (DOW): Free mobile showers, washer and dryer services continue located at CSA on Tuesday’s 1:00 p.m. – 4:00 p.m.

      For more information on actions the City has taken during this COVID-19 Pandemic, resources available to minimize spread and other important information, visit MountainView.gov/COVID and follow City Hall on social media through Twitter.MountainView.gov, Facebook.MountainView.gov, MountainView.gov/Instagram, or subscribe on MountainView.gov/YouTube.

       

    • Is the City providing hygiene services (restrooms, wash stations, etc.) for homeless and unstably housed during this crisis?

      Yes!

      (updated 04/10/2020 at 12:23:12 PM)

      Services to the Homeless/Unstably Housed in Mountain View

      See map at MountainView.gov/COVID19HomelessServicesMap

      • Available Restrooms in Park Locations: Restrooms are available to use from sunrise to sunset at the following park locations below. Parks will remain closed. High-touch surfaces like playground equipment and picnic areas remain closed even during open park hours.
        • Bubb School Park
        • Cooper Park
        • Eagle Park
        • Sylvan Park
        • Cuesta Park
        • Monta Loma School Park
        • Stevenson School Park
        • Whisman School Park
        • Terminal Avenue entrance at Shoreline Regional Park
      • City Restroom and Hand Wash Facilities: The City, County and nonprofit MOVE Mountain View, provide washing stations, fixed or portable restrooms, drinking water and garbage service for all Safe Parking lots. In addition, the City has temporary restroom and/or wash stations at the following locations:
        • Two portable restrooms and wash stations at Rengstorff Park and the Aquatic Center restrooms have been reopened.
        • One portable restroom and wash station at Eagle Park.
        • Temporary wash stations at City Hall, Library, MVCPA
        • Transit Center plaza has one portable restroom and wash station.
        • Stevens Creek Trail (south side of Evelyn at trail entrance) has one portable restroom and wash station.
        • Downtown Lot 7 (parking stalls, near TUMC/Hope’s Corner) has one portable restroom and wash station.
        • Wentworth at Gemini has one portable restroom and wash station.
        • Continental Circle has one portable restroom and one wash stations.
        • An ADA restroom and handwash station will be installed at CSA (204 Stierlin Road)
      • Homeless Shelters: All shelters are open 24/7, by referral. Mountain View Trinity United Methodist (748 Mercy St, Mountain View) and Sunnyvale (999 Hamlin Ct, Sunnyvale)
      • Safe Parking Lots / MOVE Mountain View - Safe Parking: Safe parking staff continues operations of the safe parking lots, observing direction from HUD specific to homeless services providers.
        • Shoreline Lot B operated by the County with 24/7 services opene April 7, 2020 (register now, not at capacity).
        • The Former VTA (Evelyn Avenue) lot was opened to participants as of Monday, March 16, currently operated from 5 p.m. to 9 a.m. (register now, not at capacity).
        • One faith lot in current operations (at capacity, wait list available)
        • Contact: CSA for case management (650) 968-0836, MOVE Mountain View for operations, movemvemail@gmail.com, (650) 861-0181
      • County of Santa Clara Office of Supportive Housing: is working closely with our local non-profits and service providers coordinating services. www.sccgov.org/sites/osh, Call (408) 278-6400 or text 888777 for text messages about services.
      • Community Services Agency (CSA): Senior Nutrition Program services are providing a “To-Go” boxed meal distribution. The food pantry shifted to pre-bagged food distribution on Tuesdays, Thursdays, and Fridays. Homeless Prevention and Homeless Services case management are being conducted by phone. Contact Community Services Agency (CSA): CSACares.org or (650) 968-0836. Office hours are M-F, 9 a.m.–noon and 1:30-4 p.m. at 204 Stierlin Road, Mountain View
      • Second Harvest Foodbank: To find out where the nearest grocery distribution besides CSA: Contact Food Connection hotline at 1-800-984-3663 Text “GETFOOD” to (408) 455-518. Email us at getfood@shfb.org or visit www.shfb.org
      • School Food Distribution: for students under 18. Mountain View Whisman & Mountain View Los Altos HSD will have meals at Castro/Mistral School (505 Escuela Ave.) Monday through Friday from 11:30 a.m. to 1:00 p.m. Lunch and Breakfast at a Food for Thought Truck- Grab and Go, drive up - curbside or walk up meals Breakfast and lunch, packed together. www.mvla.net or www.mvwsd.org/about/communications/news___events/free_meals_during_school_closure
      • Hope’s Corner: Suspended the Thursday and Saturday shower and laundry program. On-site dining has been suspended, but breakfast and lunch are offered as “To Go” boxed meals. www.hopes-corner.org located at 748 Mercy St., Mountain View
      • Dignity on Wheels (DOW): Free mobile showers, washer and dryer services continue located at CSA on Tuesday’s 1:00 p.m. – 4:00 p.m.

      For more information on actions the City has taken during this COVID-19 Pandemic, resources available to minimize spread and other important information, visit MountainView.gov/COVID and follow City Hall on social media through Twitter.MountainView.gov, Facebook.MountainView.gov, MountainView.gov/Instagram, or subscribe on MountainView.gov/YouTube.

       

    • Are there food services available for those in need? (homeless, seniors, students, etc.)

      Yes. Please click on the link below for a list of free food services available to those in need in English and Spanish.

      List of Food Services for Those in Need
    • Where can I get WiFi access to stay connected to school and community information?

      Click the link below for a map to City free WiFi locations.

      Free City WiFi Map
    • Is there a power source available for those in need to charge laptops or phones?

      To help students and residents stay connected to school and the community, Hope’s Corner is offering a power bank swap program to charge devices. Check out power banks, charge your items and then return the empty banks to exchange with fully charged ones. Hope’s Corner is located at 748 Mercy St., Mountain View.

    • Where can I get extra help if my family or a neighbor is need?

      Our Emergency Assistance Networks (EANs) are working hard to make sure that our community is being taken care of during this time of crisis. Some of our local EAN members include:

      • Community Services Agency (CSA): CSACares.org or (650) 968-0836 located at 204 Stierlin Road, Mountain View
      • Santa Clara County Office of Supportive Housing: www.sccgov.org/sites/osh, Call (408) 793-0550 or text 888777 for text messages about services.
      • Second Harvest Foodbank: www.shfb.org
      • Santa Clara County Hotlines: Call 2-1-1 for Health and Human Services in Santa Clara County.

      All Social Security Offices have been order to close as of March 17 for in-person services, but online services are still available at: https://socialsecurityofficenear.me/coronavirus-covid19/

    • How can I access Emergency Assistance Network services (like food, shelter, financial assistance, etc.)?

      Our Emergency Assistance Networks (EANs) are working hard to make sure that our community is being taken care of during this time of crisis. Some of our local EAN members include:

      • Community Services Agency (CSA): CSACares.org or (650) 968-0836 located at 204 Stierlin Road, Mountain View
      • Santa Clara County Office of Supportive Housing: www.sccgov.org/sites/osh, Call (408) 793-0550 or text 888777 for text messages about services.
      • Second Harvest Foodbank: www.shfb.org
      • Santa Clara County Hotlines: Call 2-1-1 for Health and Human Services in Santa Clara County.

      All Social Security Offices have been order to close as of March 17 for in-person services, but online services are still available at: https://socialsecurityofficenear.me/coronavirus-covid19/

  • RENT RELIEF DURING COVID-19
    • Where can I find information on how to get financial help for low-income residents? (April 7 update)

      Eviction Suspension for Non-Payment of Rent Due to COVID-19 Related Hardships

      Go to MountainView.gov/EvictionRelief to apply

      In response to the COVID-19 Pandemic, the Mountain View City Council enacted a temporary eviction moratorium suspending residential evictions for non-payment of rent due to related financial impacts. The ordinance is effective March 27, 2020 through May 31, 2020 and is subject to extension as approved by the City Council. The eviction moratorium is applicable for all residential rental units in Mountain View including single-family homes, condos/townhomes, duplexes, apartments, mobile homes and mobile home spaces and other types of residential rental units.

      Countywide Rent Relief Program
      Destination:Home through Sacred Heart has been providing aid for rent relief to keep people in their homes. At this time, renters in need who are up to 80% AMI (up to $72,750 for a 1-person household or up to $103,900 for a 4-person household) are eligible to apply. Although they have depleted their funds, they are in the process of raising more. To get on their waitlist and see the full eligibility list, go to https://sacredheartcs.org/covid19/

      Mountain View COVID-19 Rent Relief Program
      For residents financially impacted by COVID-19 pandemic

      How to apply? Contact the Community Services Agency (CSA). Email Option: CSA has set up an email for this at RentHelp@CSACares.org .You can also call (650) 968-0836 and leave a message, but email is preferred. Puedes dejar mensajes en español. At this time, you will be put on a waitlist for when new funds become available. 

      Who qualifies? 
      Must be a Mountain View resident.
      Have an income of up to 120% of the Area Median Income (AMI).
      This includes any renter in need whose income is up to $110,000 for a one-person household and up to $158,000 for a four-person household.
      Must show COVID-19 related financial hardship. Reasons for COVID-19 financial hardship may include reasons like loss of employment, reduced employment or wages, increased medical costs, or increased childcare costs. Other reasons may also be considered. 

      How much assistance is available per household?
      As of March 25, 2020, assistance is available for up to $3,000/month.
      For up to 2 months (with flexibility based on need).
      In addition, CSA may evaluate if an applicant could qualify for other assistance programs.


      No Money is Required to Participate
      CSA clients have been reporting that people pretending to be with CSA have been asking for money (as much as $250) to be placed on a rent relief waitlist. This is a crime. The CSA will never ask you to give them money to participate in the program.

    • Where can I find out about the City program for rent relief for Mountain View residents impacted by COVID-19? (March 25 update)

      Mountain View COVID-19 Rent Relief Program 
      For residents financially impacted by COVID-19 pandemic

      How to apply? Contact the Community Services Agency (CSA). Email Option: CSA has set up an email for this at RentHelp@CSACares.org .You can also call (650) 968-0836 and leave a message, but email is preferred. Puedes dejar mensajes en español. At this time, you will be put on a waitlist for when new funds become available. 

      Who qualifies? 
      Must be a Mountain View resident.
      Have an income of up to 120% of the Area Median Income (AMI).
      This includes any renter in need whose income is up to $110,000 for a one-person household and up to $158,000 for a four-person household.
      Must show COVID-19 related financial hardship. Reasons for COVID-19 financial hardship may include reasons like loss of employment, reduced employment or wages, increased medical costs, or increased childcare costs. Other reasons may also be considered. 

      How much assistance is available per household?
      As of March 25, 2020, assistance is available for up to $3,000/month.
      For up to 2 months (with flexibility based on need).
      In addition, CSA may evaluate if an applicant could qualify for other assistance programs.


      No Money is Required to Participate
      CSA clients have been reporting that people pretending to be with CSA have been asking for money (as much as $250) to be placed on a rent relief waitlist. This is a crime. The CSA will never ask you to give them money to participate in the program.

      COVID-19 Relief Resources
    • Are there any financial or loan assistance programs available for businesses, private nonprofits, homeowners or renters? (as of March 24)

      Small Business Administration (SBA) Economic Injury loan program in Santa Clara County has gone live and can provide businesses and non-profits with relief from COVID-19 impacts. The application portal is now open and can be found through the SBA COVID-19 webpage.

      The Santa Clara County specific page is available here: https://disasterloan.sba.gov/ela/Declarations/DeclarationDetails?declNumber=6062932&direct=false


      ADDITIONAL HELP FOR LOW-INCOME RESIDENTS

      Eviction Suspension for Non-Payment of Rent Due to COVID-19 Related Hardships

      Go to MountainView.gov/EvictionRelief to apply

      In response to the COVID-19 Pandemic, the Mountain View City Council enacted a temporary eviction moratorium suspending residential evictions for non-payment of rent due to related financial impacts. The ordinance is effective March 27, 2020 through May 31, 2020 and is subject to extension as approved by the City Council. The eviction moratorium is applicable for all residential rental units in Mountain View including single-family homes, condos/townhomes, duplexes, apartments, mobile homes and mobile home spaces and other types of residential rental units.

      Countywide Rent Relief Program
      Destination:Home through Sacred Heart has been providing aid for rent relief to keep people in their homes. At this time, renters in need who are up to 80% AMI (up to $72,750 for a 1-person household or up to $103,900 for a 4-person household) are eligible to apply. Although they have depleted their funds, they are in the process of raising more. To get on their waitlist and see the full eligibility list, go to https://sacredheartcs.org/covid19/

      Mountain View COVID-19 Rent Relief Program
      For residents financially impacted by COVID-19 pandemic

      How to apply? Contact the Community Services Agency (CSA). Email Option: CSA has set up an email for this at RentHelp@CSACares.org .You can also call (650) 968-0836 and leave a message, but email is preferred. Puedes dejar mensajes en español. At this time, you will be put on a waitlist for when new funds become available.

      Who qualifies?
      Must be a Mountain View resident.
      Have an income of up to 120% of the Area Median Income (AMI).
      This includes any renter in need whose income is up to $110,000 for a one-person household and up to $158,000 for a four-person household.
      Must show COVID-19 related financial hardship. Reasons for COVID-19 financial hardship may include reasons like loss of employment, reduced employment or wages, increased medical costs, or increased childcare costs. Other reasons may also be considered.

      How much assistance is available per household?
      As of March 25, 2020, assistance is available for up to $3,000/month.
      For up to 2 months (with flexibility based on need).
      In addition, CSA may evaluate if an applicant could qualify for other assistance programs.


      No Money is Required to Participate
      CSA clients have been reporting that people pretending to be with CSA have been asking for money (as much as $250) to be placed on a rent relief waitlist. This is a crime. The CSA will never ask you to give them money to participate in the program.

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