Call Recology at (650) 967-3034 (Monday through Friday 7:30 a.m. to 4:30 p.m.) or leave a message in their voicemail. Missed collections due to driver error or truck breakdown will be collected the same day if the drivers are still on route, or the next business day. For Friday routes, leave your cart out on Saturday and Monday until it is collected and be sure to call Recology to register the missed collection. If a non-collection notice was left, please follow the instructions to correct it. Visit mountainview.gov/MySchedule and enter your address to see if the Thanksgiving, Christmas or New Years Holidays are affecting collection schedules.
There are three ways to find out when recycling, garbage and yard trimmings are scheduled for collection:
Recology does not collect garbage or recycling on Thanksgiving Day, Christmas Day, and New Year's Day. If your collection day falls on or after the holiday, collection will occur one day later that week. For example, for the Thanksgiving holiday, Thursday collection would be made on Friday, and Friday collection on Saturday.
No On Call Plus appointments occur during the same period as Holiday Tree Collection, between December 26th and the third Friday in January. As an alternative, residents may ask for a Voucher to take items to the SMaRT Station during this time.
Please note that Recology's customer service office may be closed on other holidays throughout the year, but collection will occur except for the holidays mentioned above. If the office is closed when you call, you may leave a phone message with Recology (650) 967-3034.