About Us

Organizational Values

Provide Exceptional Service– We value being responsive to the community’s needs and seek to earn the public’s confidence and satisfaction with fair and impartial services that are highly competent, professional, and accessible to all.

Act with Integrity – We value a commitment to the nobility of policing, and the ethical standards of the organization and our profession. We are trustworthy, reliable and committed to doing the right thing, the right way, for the right reason.

Treat Others with Respect – We value approaching every contact with a guardian mindset that embodies treating people with dignity and respect, giving them a voice and listening, being impartial and fair, and building trust in our interactions with the public and our colleagues.

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Mission

The Mountain View Police Department keeps Mountain View safe and tackles crime through quality policing that secures the trust and support of the people it serves and protects.

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Overview

Keeping Mountain View safe– minimize the loss of life, personal injury, and property damage resulting from crime or exposure to unsafe conditions caused by traffic collisions or emergency incidents.

Tackling crime – being responsive and proactive in preventing and suppressing crime through evidence-based policing strategies, and ensuring a high quality of livability and a sense of security.

Securing trust and support – performing and obtaining results in a manner that embodies equal justice under the law, effective engagement with the community and continuous improvement.

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Operational Priorities

For every contact, situation and action, SAFETY is our priority.

  • We are courageous in our duty but mitigate unnecessary risk.
  • We take a protective approach of vigilance to safeguard the community we serve.
  • We are committed to training, wellness, and professional preparedness.
  • We adopt model practices and strategies to maximize community and police safety.

Working effectively with PEOPLE is critical to successful policing.

  • We approach every interaction with a guardian mindset that embodies respect.
  • We strive to effectively communicate to understand and solve problems.
  • We collaborate and promote teamwork.
  • We are engaged with people in the community, our profession and stakeholders.

RESULTS are about making life better for the people we serve.

  • We are accountable for doing good police work.
  • We focus relentless effort to fulfill our mission.
  • We are committed to continuous improvement.
  • We employ innovative and evidence-based strategies and technology.

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Strategic Plan Overview

GOAL 1 – Enhance safety, reduce criminal victimization, and strengthen emergency response.

  • 1.1 Enhance field operations capabilities
  • 1.2 Enhance investigative capabilities
  • 1.3 Enhance prevention and intervention initiatives
  • 1.4 Evaluate and implement effective programs to enhance employee safety and wellness
  • 1.5 Effectively prepare for major events and emergency response

GOAL 2 – Engage in activities that enhance Police-Community collaboration, trust and support.

  • 2.1 Improve capacity for engagement in all areas of the community
  • 2.2 Continue to implement innovative digital communication and social technology initiatives
  • 2.3 Implement effective initiatives that enhance public support and trust
  • 2.4 Strengthen external communication

GOAL 3 – Foster a culture of service excellence, operational efficiencies, and risk-intelligent innovation.

  • 3.1 Recruit, retain, develop and empower a broad range of talent at all levels of the organization
  • 3.2 Strengthen internal communication
  • 3.3 Facility improvements
  • 3.4 System, technology and equipment improvements
  • 3.5 Continuously assess and develop the organization

To view our Policing Plan in its entirety, click here. To view our Department's assessment of the Final Report of the President's Task Force on 21st Century Policing, click here.

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Leadership Team

Chief Max Bosel

Captain Max BoselMax Bosel, a Mountain View resident, was appointed Police Chief on August 4, 2014.  He started his law enforcement career with the Millbrae Police Department in 1989, joining the Mountain View Police Department as an officer in December of 1995.  Over the course of his career, Bosel rose through the ranks to become a Captain in 2007 — a direct result of his extensive operational and leadership abilities. Bosel has led all three divisions of the department, served as Interim Deputy Police Chief, as well as Interim Assistant City Manager.  Bosel's experience, along with his collaborative leadership style, provides the ideal foundation for leading the police department in fulfilling its mission while continuously building trust and support through a community-oriented philosophy.

A graduate of the FBI National Academy, Bosel holds a Master of Public Administration from Notre Dame de Namur University and a Bachelor of Arts degree in Management from Saint Mary’s College of California. Bosel is also a graduate of Harvard University’s Kennedy School of Government’s Senior Executives in State and Local Government Program, the California POST Supervisory Leadership Institute, Leadership Mountain View and the University of Southern California’s Delinquency Control Institute. @MtnViewPDChief

Captain Chris Hsiung

Captain Chris Hsiung

Captain Chris Hsiung has been serving the Mountain View community since 1995. Since 2012, he has managed the department's social media strategy on digital platforms and engagement with the community. Chris blogs for the IACP Center for Social Media, writes articles for various publications, and has spoken at numerous conferences across the country on the topic of law enforcement's use of social media to engage the community and manage crisis communications. In addition, Chris is a social media instructor for the California POST Management Course and Social Ambassador for GovTech. In his 20-plus years at the department, Chris has held a variety of assignments, including serving as a detective in Property Crimes, Person Crimes and High Tech Crimes. He also served 13 years on the department's SWAT team as an assault member, rappel master, sniper and tactical commander. He is a graduate of the Harvard Kennedy School of Government Senior Executives in State and Local Government program. He also has a master's degree in eBusiness Management from Notre Dame de Namur in Belmont, CA. You can follow him on Twitter: @chMtnViewPD.

Captain Jessica Nowaski

Captain Jessica NowaskiCaptain Jessica Nowaski has been with the Mountain View Police Department since 1995 and has served as a Field Training Officer, Detective, Hostage Negotiator, Bike Patrol Officer and Peer Counselor, to name a few. In 2008, Capt. Nowaski was promoted to Sergeant, where she supervised weekend patrol teams before moving over to the Professional Standards Unit. In 2011, Jessica was promoted to Lieutenant, where she served as a Patrol Watch Commander, Crisis Negotiation Team Commander and, most recently, Commander of the Santa Clara County Regional Theft Task Force. With her promotion to captain in 2014, she ran the Special Operations Division, which included Person Crimes, the Crime Suppression Unit, and the department's new Cyber Crime Unit. Along with the investigative units, she also commanded the Youth Services, Professional Standards and Personnel and Training units. She currently is captain of the Field Operations Division, which consists of eight uniformed patrol teams, the traffic team, the SWAT/ Crisis Negotiations teams, Youth Services and the K9 unit. You can follow her on Twitter @CaptJ_mvpd.

Lt. Dan FrohlichLt. Dan Frohlich
Dan has been with the Mountain View Police Department for more than 16 years, and during his time here has served as a patrol officer, a field training officer and as a detective, among other assignments. As a lieutenant, he currently oversees Professional Standards, Personnel and Training, Neighborhood and Event Services and Property and Evidence. 
Lt. Greg OselinskyLt. Greg Oselinsky 
Greg began his career with the Mountain View Police Department in 1990. He is currently assigned to the Investigative Services Division where he manages the Crimes Against Persons Unit, Crime Suppression Unit, and Youth Services Unit. Greg also manages the department vehicle fleet and the Field Evidence Team.
Lt. Saul JaegerLt. Saul Jaeger
Saul started with the Mountain View Police Department in 2003, and before that served in the private sector as well as the U.S. Army. During his time with MVPD, he has served as a patrol officer, field training officer, traffic officer, detective, hostage negotiator and as the traffic unit’s sergeant. In his role as lieutenant, Saul oversees two Field Operations teams as well as the Traffic Unit. He will also assume command of the Crisis Negotiation Team. 02.
Lt. Frank St. ClairLt. Frank St. Clair
Assigned to the Field Operations Division, Frank manages the weekday swing shift Patrol Teams and the Field Training Program. Frank’s previous specialty assignments have included assignments in fugitive apprehension,
the county narcotics task force and he served as the sergeant of the Crime Suppression Unit.
Lt. Michael CanfieldLt. Michael Canfield
Michael began his career with the Mountain View Police Department in 1999. His assignments have included: recruiting team member, Field Training Officer and Gang Suppression Team member. Additionally, Michael served on SWAT as an operator, sniper, assistant team leader and is currently the Tactical Commander. Michael manages weekday day shift Patrol Teams and the K9 unit.
Jennifer CopelandPublic Safety Support Services Manager Jennifer Copeland

Jennifer began her career with the Mountain View Police Department in 1995. Her roles at the department included Lead Police Records Specialist and Records Unit Supervisor before she was promoted to Public Safety Support Services Manager, where she oversees the Emergency Communication Center, the Police and Fire Records units and the Public Safety Systems. She holds a BA from CSU Long Beach and a Masters in Public Administration from Notre Dame de Namur University.

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Department History

Mountain View was incorporated on November 7, 1902. One of the first acts of the new city council was to elect a marshal, R.C. Waits. Waits' duties were mostly administrative, and another officer was hired in 1909 to assist with the enforcement of laws. In addition to the marshal, the Santa Clara County Sheriff and Fremont Township Constable also had offices in town.

In 1916, the city appointed a traffic officer to address the problem of speeding vehicles on Castro Street. Officers were expected to provide their own vehicles, which may explain why the city had to recruit candidates from as far away as San Jose to fill the position.

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