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Complaints, Service Requests & Info
Recology Mountain View Customer Service
M-F 7:30 a.m. to 4:30 p.m.
650-967-3034
Billing Inquiries
Finance & Administrative Services Department
Utility Billing System
650-903-6317
City Solid Waste & Recycling Program Ideas
650-903-6311
Submit your questions, suggestions, compliments,concerns, or track your existing request online.
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On Call Plus Days
The On Call Plus Clean Up Program is available to residents living in homes, condominiums, townhouses and mobile homes. (Apartment managers can call to arrange a complex-wide special collection or haul items directly to the SMaRT Station®.)
Residents can schedule three free appointments year-round by calling Recology Mountain View at 650-967-3034. Appointments expire in mid-December (to allow for holiday tree collection). Please contact Recology for specific dates. Appointments may also be exchanged for a SMaRT Station Voucher (below).
Each appointment can be used to set out extra trash and yard waste in an 8'L x 4'W x 4'H area PLUS up to 3 bulky goods such as a washer, sofa and mattress at no charge. And, for a fee, residents also may set out refrigerators, computer monitors, televisions and up to 4 passenger vehicle tires for curbside collection (these items contain hazardous substances needing special handling). For more detailed information about what is accepted, how to set out, and pictures about On Call Plus, see the chart below or call Recology above.
SMaRT Station Vouchers
Residents may exchange any of the above clean up appointments for a Voucher to haul items directly to the SMaRT Station (open 7 days a week) at no charge. Proof of residency is required. To obtain vouchers, please telephone Recology at 650-967-3034 and they will mail one to you. The vouchers are good for the same items as an On Call Plus curbside appointment above. For more detailed information about what is accepted and pictures about On Call Plus, see the chart below or call Recology. For more details about the Vouchers and how to use them, see sample voucher attached here. Vouchers expire December 31st.
A voucher is not needed to recycle computer monitors and televisions at the SMaRT Station. For more information on E-Waste and Household Hazardous Wastes, visit the related links shown to the left. Extra & Special Collection Services
If you have used all of your On Call Plus days or are not eligible for this program, other clean up services are available. Recology will also pick up extra garbage, recycling, yard trimmings and bulky goods for a small fee. Please contact Recology at 650-967-3034 for more information. Residents may also haul items directly to the SMaRT Station, which is open 7 days a week. 
Call Recology at 650-967-3034 to schedule a pick-up. Keep items separated for collection by different trucks. Place items at curbside.
| | | Accepted at Curbside | How to Prepare for Pick-Up | | Garbage | Bag, box or bundle – 50 pound weight limit per item | | Recyclables | Bag, box or bundle – 50 pound weight limit per item | | Cardboard boxes | Flatten and tie or tape into bundles up to 3’ x 3’ in size | | Carpet (no more than 6” in diameter) | Tie into bundles, no more than 4’ long | | Consumer electronics (radios, CPUs, VCRs, printers, etc.) and small household goods | Place items in bags or boxes for free pick up. Fee charged for computer monitors and televisions. | | Large appliances and household furniture (washer, dryer, water heater, couch, chair, mattress) | Stack household furniture at curbside. Keep all items away from traffic. Fee charged for refrigerators and air conditioners. | | Tree branches (no more than 6” in diameter) | Tie into bundles, no more than 4’ long. No tree stumps. | | Items Requiring Extra Fees | How to Prepare for Pick-Up | | Refrigerators, computer monitors, televisions and up to 4 passenger vehicle tires | Remove or securely tape fridge/freezer doors closed. Keep all items away from traffic. | | NOT Accepted Curbside | How to Dispose (fees may apply) | | Concrete, soil, rock, tree stumps | Take to SMaRT Station or call for roll-off box. | | Household hazardous waste (such as paint, pesticides, pool chemicals, fluorescent lights) | See page 3 for household hazardous waste services | | Construction materials and debris too large for curbside service (windows, doors, fencing, sheds, lumber) | Call Solid Waste staff for possible donation locations 650-903-6311; or take to SMaRT Station 408-752-8530; or order a roll-off box (Recology at 650-967-3034). | |
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