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Complaints, Service Requests & Info
Recology Mountain View Customer Service
M-F 7:30 a.m. to 4:30 p.m.
650-967-3034

Billing Inquiries
Finance & Administrative Services Department
Utility Billing System
650-903-6317

City Solid Waste & Recycling Program Ideas
650-903-6311

 
Submit your questions, suggestions, compliments,concerns, or track your existing request online.

Buy Back and Drop Off Center


Mountain View Recycling Center
935 Terra Bella Avenue (near Shoreline Blvd. & Hwy 101)
(650) 967-3034

www.RecologyMountainView.com



Services & Operating Hours


Buy-Back Center

Tuesday through Saturday
9 am to 4 pm

Drop-Off

Monday through Friday 8 am to 4 pm
Saturday 9 am to 4 pm

Extra Garbage Stickers
Clean Up Vouchers
Monday through Friday
9-11 am and 2-4 pm

Holidays

Closed on January 1, July 4, Thanksgiving Day
(fourth Friday of November) and December 25.

Buy-Back Center
Redeem "California Redemption Value" (CRV) bottles and cans for cash during buy-back hours.  Empty containers and remove lids.  The Mountain View Recycling Center is a Certified Redemption Center regulated by the State of California, and operated by Recology on City property. This facility only accepts recycling.  For the City's disposal facility, use the SMaRT Station (see Related Links to the left).  

Why Redeem Cans and Bottles at the Mountain View Recycling Center?
It keeps recycling revenues working for your community.  When you redeem bottles and cans here, you receive cash for the containers and also help conserve resources and divert waste from the landfill.  In turn, the City receives a small payment from the State redemption fund, and Recology receives the salvage value of the cans and bottles.  These revenues are returned to the utility rate fund to keep rates low.  See below for more information about the Buy-Back Center such as Counting vs. Weighing, No Liquids or Caps, and What Happens to Bottles and Cans and  new State laws for 2013.

Drop Off Services
The following items are accepted at the Recycling Center during drop-off hours only.  Please do not visit the Center or leave any items after hours.

  • All items which are usually accepted in the curbside recycling program (see What’s Recyclable link to the left)
  • Milk and dairy cartons
  • Aseptic containers (juice, soup, soy milk)
  • Aerosol cans (empty)
  • Frozen food boxes (and other waxed paperboard)
  • Rigid plastics (pails, buckets, plant pots, etc.)
  • Textiles (unusable clothes, sheets, blankets, towels)
  • Scrap metal less than 6 feet long (pots/pans, trays, utensils, tools and
    other small all-metal items)
  • Film plastic (bread and dry cleaner bags, bubble wrap, plastic packaging wrap, zip lock bags, cereal box-type liners, shrink wrap).  Please bundle plastic together.
  • Usable clothing and shoes for donation
  • E-waste (computers, monitors, printers, TVs, etc.)
  • Mattresses and box springs (fees apply)
  • Used cooking oil (in clear plastic bottle or jug with screw top lid)
  • Compact fluorescent bulbs (no tubes-take to SMaRT Station)
  • Cell phones
  • Household batteries (in clear plastic bags, tape terminals)

By Appointment Services
Appointments for residents are required to drop off these reusable or recyclable items (limits apply).  Call Recology at (650) 967-3034 to make an appointment.

  • Appliances (no full size refrigerators or freezers)
  • Large plastic toys (e.g. tri-cycles, slides)
  • Furniture, suitable for donation only
  • Clean wood and lumber (no painted or treated wood)
  • Yard trimmings


Buy-Back Center . . . More Information

Counting vs. Weighing
Buy Back Recycling

According to a recent study by the State of California, the amount of money paid for California Redemption Value (CRV) beverage containers by individual count versus weight is minimal.

Consumers may request payment by count if they are redeeming up to 50 empty CRV beverage containers of each material type (e.g. 49 CRV aluminum cans and 30 CRV bottles).  However, recyclers have the right to pay by weight only if consumers are redeeming 51 or more beverage containers. The State also prohibits customers from commingling of CRV and non-CRV containers for payment. 

Large Volumes

Customers with large volumes of beverage containers such as bars, restaurants, and fundraising organizations are also affected by State laws adopted in 2013. Under these laws, recyclers are prohibited from paying customers for large volumes of CRV containers (e.g. 100 pounds aluminum or plastic or 1,000 pounds glass).  Recyclers are also prohibited from splitting a single large transaction into many to avoid the weight limit above or other regulations to pay by check any transaction of $100 or more. The new laws for consumer and recyclers are designed to protect the integrity of the California Redemption Value program by paying only for CRV containers, and reduce the potential for abuse by unlicensed commercial collectors and scavengers.

Complaints about the State's redemption program or regulations may be made directly to 1-800-RECYCLE. See also FAQs at http://www.calrecycle.ca.gov/BevContainer/Consumers/FAQ.htm.

No Liquids or Caps
In order to fairly weigh and pay consumers for bottles and cans, all containers must be emptied of liquids and other materials before weighing. Please remove plastic bottle caps because they are not recyclable and can trap liquids. Only bottles and cans, without liquids or plastic caps, are accepted for payment in the California Redemption Value program. 

State law allows recyclers to refuse to accept any beverage container which, in the opinion of the recycling center, contains excessive dirt, liquids, or other foreign substances. The recycling center may adjust downward the refund value per pound used to calculate payment for them.  The customer has the option of not redeeming the material.

Besides not being recyclable or eligible for the cash program, bottle caps left on containers are a danger to workers at recycling plants where heavy equipment and wire baling is used to process them for market.  Bottle caps become dangerous projectiles when crushed during processing.  Another dangerous condition occurs when bottles are baled for stacking and shipping, the process of osmosis will cause a capped bottle to deflate, causing the entire bale to become loose and unstable, and may topple over onto workers.  Finally, the recycling marketplace does not accept plastic bottle caps even if made from the same material as the bottle. Why do some curbside programs allow customers to leave plastic caps on cooking oil bottles?  Because cooking bottles are not being redeemed for cash; there are few of them compared to the rest of the load; and the caps may be left on the bottle to prevent spills that soil the cart and attract ants and insects.    

What Happens to Bottles & Cans?
In 2009, about 119,580 pounds of aluminum cans, 521,220 pounds of glass bottles and 177,360 pounds of plastic bottles were recycled through the center. These materials will be made into new cans, glass bottles, plastic bottles and other useful products.