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Mountain View Police Department
1000 Villa Street
Mountain View, CA 94041
650/903-6344

Directions & Map

Hours
General Business:
8 a.m. - 5 p.m. (Mon.-Fri.)

Walk-in Crime Reports:
7 a.m. - 7 p.m. (7 days)

 

Police FAQ

This page has all police-related FAQs. If your question is not answered here, contact us via email or phone: 650/903-6344.
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Am I allowed to keep pets at my business?
There is no law prohibiting it. If you don't own your business property, consult your lease or landlord.

Are any of my pets required to be inoculated?
Dogs must have a rabies vaccine to get the required license.

Are attack dogs a good way to keep myself safe?
Attack dogs are not recommended. They are extremely dangerous and can cause injuries, lawsuits and court orders requiring termination. Also be aware that it takes a great deal of training to be able to effectively and safely handle an attack dog. Most owners aren't that committed.

Are police dogs friendly? Can I pet them if their officer isn't around?
You should never touch or approach a police dog unless his officer tells you it's okay. Although Mountain View police dogs are friendly, there are certain situations that can excite the dogs, so the officer needs to be in control of the encounter.

Are reserve officers insured like regular officers?
Reserve officers are covered under the city workers' comp policy, which covers all accidents or injuries while on the job. Other benefits, such as life insurance and legal advice are available through police officer associations.

As my child grows, how often do I need to get new fingerprints?
You should have your child fingerprinted every 3 years.

Can a reserve officer work for more than one police agency?
Yes.

Can I be sued if my pet bites someone inside my home? A burglar?
Yes. If it happens, you may want to talk to an attorney.

Can I become a police officer if I have used illegal drugs in the past?
Each candidate's background is thoroughly checked and illegal drug use will be reviewed independently. The type of substance, frequency and last time of usage will determine if a candidate will continue in the process.

Can I do a police ride-along with K9 or SWAT?
Ride-alongs are not allowed with K9 units, or on SWAT callouts. If you'd like to ride with an officer who was formerly a K9 handler or is a member of the SWAT team, you can request it. However, it cannot be guaranteed, because we don't know in advance how we'll need to assign our officers.

Can I do a police ride-along with my friend?
If your friend is an MVPD officer, you can request a ride-along with him or her, but it's not guaranteed. When the time comes, in-progress incidents can mandate changes. If your friend is not an officer, he or she will have to go separately. Only one rider is allowed per car.

Can I pay for my alarm permit with a credit card or Paypal?
If paying by mail, you may pay only with a check or money order. If paying at the police department, we also accept cash or credit cards. We do not accept Paypal payments at this time. Make checks payable to: "City of Mountain View."

Can I perform auto repairs on my car while it's parked on the street?
Minor repairs, such as changing a tire, can be performed if you are not interfering with traffic. Significant repairs, such as vehicle on jacks, missing engines, etc., violate local and/or state laws and may result in citation or towing.

Also, if you car is parked for more than 72 hours, it may be towed.

Can I put tinted windows on my car?
Yes, but not in direct view of the driver (windshield and front door windows).

Usually window tinting installed at the factory conforms to state law. Windows behind the driver, including the rear windshield can be tinted. However, you may wish to consider safety. In particular, if the rear windshield is opaque, it's difficult to drive safely in reverse.

Can I request MVPD K9s to search my business for drugs or other activities?
No. MVPD doesn't take calls to search businesses for private hire. You may wish to contact a private security firm for this service.

Can I violate the speed limit if I'm taking a person to the emergency room?
No. The most important thing is to get to the emergency room safely. Getting into an accident will not aid your ill or injured passenger. It's not legal to drive at an unsafe speed, regardless of the reason. However, if you're stopped, an officer will assist you with the emergency, before determining if a citation is warranted.

Usually the fastest way to the best care is by dialing 9-1-1. Emergency care may begin with instructions from trained 9-1-1 operators and measures taken by paramedics on scene. In addition, emergency personnel direct certain types of emergencies to specific hospitals for specialty care.

Can my no-pets policy exclude working dogs, too? Or must I accommodate the disability?
You must allow dogs which provide services to handicapped residents. For more information, speak to an attorney.

Can my police ride-along begin with the officer picking me up at my house?
No. Officers taking riders are on patrol and have assignments to complete. All ride-alongs begin and end at the police station, except in emergency situations.

Can the police open my car when I've locked my keys inside?
No. Because of potential damage and liability, the police cannot open your car, unless there is a child or animal trapped inside. Otherwise, you should contact an auto club, a locksmith or tow company.

Do exotic pets require special licenses?
In some cases. Contact Palo Alto Animal Services (650/496-5971) for more information.

Do I have to be a college graduate to apply for a police officer position?
No. However, you must have completed 40 semester units or 60 quarter units from an accredited college for an entry level applicant. Units must be completed by time of application.

Do I need a permit for an audible-only alarm? Do I still pay false alarm fines?
Yes, a permit is required for all alarms. Yes, if police respond to your audible-only alarm without cause, you may incur a fine per the schedule above.

Do I need to prevent my children from wearing red or blue clothing?
Gangs often affiliate with particular colors, numbers or symbols. Most common in Mountain View are gangs identified by red and blue colors. Only you, as parents or guardians, can decide whether or not your children should avoid these colors.

Do my pets need to be licensed? Have tags on their collars?

A license is required for Mountain View dogs who are 4 months or older.  Rabies vaccination is required prior to obtaining a license. Licenses can be issued for 1-3 years. All cats and dogs must have tags.

Do reserve officers pay for their own uniforms?
MVPD provides uniforms, safety equipment, duty weapon, a locker and a mailbox. Reserve officers are responsible for their own dry cleaning costs.

Does a traffic accident affect my driver record if it wasn't my fault?
It should not affect your driver record. Contact the Department of Motor Vechicles for more information.

DMV Information

Does Mountain View have a traffic ticket quota?
No. Quotas are prohibited by the California Vehicle Code.

Does my car have to have a front license plate?
Yes.

During my police ride-along, will I become a key witness? Or help solve cases?
You are only an observer and should never make any attempt to become part of the police work. Occaisionally, you might be asked about something you saw. It is theoretically possible that you could become a witness and, later, be asked to testify.

How are forensics handled in Mountain View? Do we have a crime lab or a coroner?
These functions are handled by the Santa Clara County Sheriff's Office. At death scenes, the coroner joins our officers to begin a death investigation, while the police department is responsible for investigating any associated crimes. MVPD personnel collect evidence, but evidence lab analyses are done by the Sheriff's Office.

How can I get an MVPD police patch?
Unfortunately, due to cost and security concerns, the police department does not provide or sell patches to collectors.

How can I tell a police officer's rank?
Chief: 4 stars on collar.
Captain: 2 gold bars on collar.
Lieutenant: 1 gold bar on collar.
Sergeant: 3 stripes on sleeve.
Agent: 2 stripes on sleeve.
Officer: none of the above.

How difficult is it to take off in a crisis?
It can be done in a few seconds. Use a key to unlock the lock, then pull the cord out through the point of entry.

How do I find out about crime in my neighborhood?
There are several ways to do this. You can attend a Neighborhood Watch meeting.

Both the Mountain View Voice and San Jose Mercury News offer crime columns that include Mountain View.

Our Crime Statistics page features an overview of crime in the city. Reporting District Statistics offers monthly crime reports by neighborhood.

How do I find out about road conditions on any freeway or highway?
The city does not report road conditions. Caltrans reports some conditions: 800/427-ROAD (427-7623).

How do I get a free gun lock?
Stop by the police department during regular hours (between 7 a.m. and 7 p.m., 7 days a week). Ask at the front desk.

How do I get my car back after it's been towed?
Towed from private property: contact the tow company, per posted signs, which are required for private-property towing.

Towed from public parking zones: registered owner must come to the police department, 7 a.m. to 7 p.m. (7 days a week). Bring a valid drivers license and be the release fee ($75). The department accepts cash, check or money order.

Don't know who towed your car? Look for signs. If you don't find any towing signs, contact the police department: 650/903-6395.


How do I get started as a reserve officer?
Attending the POST Modular Academy (Level III) is a good beginning. Classes are held at Evergreen Community College and College of San Mateo. You don't need to have an agency affiliation to attend. Send your application when you're about halfway through the class. MVPD will begin your background investigation after you successfully pass POST Level III.

How do I notify MVPD of changes in alarm permit responders or their phone numbers?
Submit another alarm permit application. No fee is required until your next annual renewal.

How do I obtain a copy of a police report?
Visit or call the police department. There is a $.25/page fee for copies. You may request reports by telephone or email, but you must come into the Department in person with photo ID in order to pick up your copy.

All police report requests are subject to review and release of this information is made in accordance with the California Public Records Act.


How do I obtain fingerprints for employment or immigration?
MVPD doesn't provide adult fingerprinting services. These are provided, for a fee, from the Santa Clara County Sheriff's Department. For more information, visit Santa Clara County, then search on 'fingerprinting'.  From this site, you can make appointments online at several county locations, including San Jose, Saratoga and San Martin.

The closest Sheriff's fingerprinting location is the County Sheriff's Substation, at Stanford University:
711 Serra St.
Stanford
CA 94305

Phone:650-725-2499
Fax:

Map to Stanford Sheriff's Substation
Santa Clara County Web Site

How do I resolve a fix-it ticket?
1. Resolve the problem, usually documents (registration, license or proof of insurance) or vehicle equipment.

2. Visit the police department (7 a.m. to 7 p.m., 7 days a week) and ask for an officer to inspect your vehicle or documents.

3. An officer will ensure that your documents or vehicle has been fixed and will sign off on your citation. (In some document situations, the DMV may sign off your citation.)

4. If you received the ticket from a Mountain View Officer, there is no charge to sign the ticket off.  If, however, you live in Mountain View and recieved the ticket from another agency, there is a fee of
$8.  For non-Mountain View residents with non-MVPD cites, the charge is $12 

5. Mail the signed citation back to the court.

For more information, see: Handling Tickets or Santa Clara County Court.


How do I set up a legal tow zone on my private property?
Contact a tow company. Most will provide signs at little or no cost. If not, you can purchase them from sign vendors. You do not need to notify MVPD to create the zone or to tow vehicles.

How do the free locks work?
The locks block the gun action. For example, in a semi-automatic handgun, the cable runs through the magazine compartment, preventing the clip from being inserted. Each lock comes with instructions for different types of firearms.

How do you get to be a police detective?
First you have to be a police officer. Detective is a rotational assignment. Officers may first apply for this position after completing their probationary periods, although most detectives have more years of patrol experience.

How does being a Level I reserve officer differ from being a regular, full-time officer?
You are only considered a police officer while on duty, unlike regular officers. You work part-time.

How effective are gun locks?
When applied correctly, there's no way to fire the weapon, other than to remove the cable lock.

How long are police ride-alongs?
Typically, they're 4 hours long, but sometimes ride-alongs have to end early or run late. In an emergency situation, it could become necessary for an officer to leave a rider at a safe place, so he or she can handle an incident that may not be safe for a passenger. In this case, the department will make arrangements to pick up the passenger as soon as possible.

If you wish to end a ride-along early, just tell your officer. S/he will drop you off at the police station as soon as possible.

How long can I park my car on a public street?
On public roads, a vehicle must be moved from at least 1,000 feet (approx. 2/10ths of a mile) every 72 hours. If a vehicle is parked longer, the police department may tow it, at the owner's expense.

How long does it take for an officer or ambulance to arrive in an emergency?
In a 2003 survey, the average response time was 4 minutes 15 seconds. The median (mid-point value) was 3 minutes 39 seconds. Call response time depends on the number and type of ongoing emergency situations, call activity volume and the number of officers available. MVPD takes pride in responding as soon as possible to any and all citizen calls for assistance.

You can help improve response time by using non-emergency telephone numbers whenever possible, and by reporting certain non-urgent crimes online or at the police department

How long does the police officer hiring process take?
The entire hiring process for a police officer usually takes 6-18 months from start (application submitted to city of Mountain View) to finish (hire date).

How many and what kind of pets can I have in Mountain View?
Pets are counted when they're 4 months of age or older. You may have no more than 2 female dogs, 2 female cats, or 1 of each. You may have no more than 4 dogs and cats, combined. Exceptions require a kennel permit.

How many hours can a reserve officer work?
You can work a maximum of 1000 hours per year. More than that would change your status from part-time and at-will, which is required by the program.

How much does it cost to get a pet license?

Term of License   Cost    Cost if spayed/neutered

Dogs 0-12 Months    $26.                  $13
Dogs 13-24 Months  $44.                  $22
Dogs 25-36 Months  $60.                  $30
Cats                       $10.                   $ 5

How much of my car has to be in an intersection to avoid a citation for running a red light?
A red light violation occurs when the light turns red and your vehicle has not yet crossed the limit line. The limit line is defined as a solid white line not less that 12, nor more than 24 inches wide, extending across a roadway indicating where traffic is required to stop in compliance with legal requirements (Section 377 VC). This is usually the first line of a crosswalk.

How much time do I need to commit to participate in Business Watch?
On average maybe 1-2 hours attending meetings or training each quarter. If that's more than you can spare, you can rotate attendance at your company.

How often does Business Watch meet?
Business Watch meets several times each year, based on demand and MVPD schedule. Most meetings consist of sharing information and problem solving. Others are strictly educational, such as a short seminar on a relevant crime-prevention topic.

How will my child's fingerpint disk be used?
In the unlikely event that your child is lost or abducted, the data will be disseminated to local police officers and/or other law enforcement agencies to aid in locating your child.

I don't want cats on my property. Is there something I can do?
Cats are not allowed to trespass. If speaking to the owner does not work, contact Palo Alto Animal Services (650/496-5971) for assistance and to obtain an appropriate humane trap. If you know the owner, you must provide that information to Animal Services.

I don't want squirrels, skunks or other wild creatures on my property. Is there something I can do?
Santa Clara County Vector Control (800/675-1155) has information on how to live with wildlife and how to wildlife-proof your property.

I got a traffic ticket, but I didn't receive anything in the mail. How do I know what to pay or if I can go to traffic school?
Even if you don't receive anything in the mail, you're still obligated to pay the fine or otherwise respond to the citation by the date on the citation. The back of the citation has simple instructions detailing your choices, including the payment address.

Traffic school eligibility criteria are defined by the court.

For more information, see: Handling Tickets or Santa Clara County Court.

I have a high fence, but my dog still gets out. What should I do?
Whatever it takes. Keep the dog inside. Build a better fence or kennel. It is the dog owner's responsibility to keep their dogs from running free.

I have a pet in violation of my renters' agreement. What can happen to me?
You can be sued or evicted.

I need a notarized letter stating that I have no police record for immigration. How do I obtain this letter? Can I arrange to have someone else pick it up for me?
You can obtain a letter of "no police record" at the police department front desk (7 a.m. to 7 p.m., 7 days a week). You will need to bring your own notary public to certify the letter. Note: your notary must accept our staff member's police ID card instead of a driver's license.

Be sure to bring your driver's license, passport, or other photo identification with your full name on it. There's an $11 charge, payable in cash, check or credit card (MasterCard or VISA only).

Another person can obtain this for you. However, please call us first at: 650/903-6344. The requirements vary, depending on your relationship to the person picking up the letter for you.

Phone:650/903-6344
Fax:

If a pet or animal destroys or damages my property, should I call the police?
Yes. Call MVPD (650/903-6395) to report the incident.

If a police officer pulls me over, can I refuse to participate in field sobriety exercises?
Field sobriety exercises help an officer determine if you might be too intoxicated to drive. They are one of many indications that officers use to assess your ability to safely operate a vehicle.  Field sobriety exercises occur at the time you are pulled over.  You have the right to refuse to participate in field sobriety exercises.  However, if you are arrested for driving while intoxicated, you must submit to a chemical test to determine your blood alcohol level (BAC).  If you refuse to submit to the chemical test once you have been arrested, you will automatically lose your license for 6 months despite the outcome of the criminal charges. 

If I have too many false alarms, will the police department stop responding to my alarm?
In this situation, the city ordinance allows for suspension of police response. However, MVPD will work with you to try to prevent this.

If I hit a pet while driving my car, what are my obligations?
Call MVPD (650/903-6395) to report the incident immediately. A police report is required by law.

If I see an injured pet, what should I do?
Call MVPD (650/903-6395) to report the animal immediately.

If I spot an abandoned vehicle on a public street, what should I do?
Call the Abandoned Vehicle Hotline: 650/903-6358. Provide vehicle description, license plate number (if any) and location. It's also helpful to leave your name and number.

If my alarm goes off accidentally, is there any way I can avoid the false alarm fee?
Yes. Call your alarm company ASAP. If the call is cleared before officers respond, there will be no fine. Calling the police department is less useful, because the police department has no way to validate that you're who you say you are. (Burglars could break in, then call to say it was an accidental alarm.) For this reason, the department has to respond, unless notified by the alarm company.

If my car gets towed, how much will it cost to get it back?
Typical costs to retrieve a towed car are:
Tow charge: $165.
Storage (if more that 4 hours): $50. per day.
Release fee: $75.

Rates may increase at any time without notice.


If my dog barks too much, what should I do? Can I be evicted? Forced to get rid of the dog?
You are required by law to make every attempt to be a responsible neighbor and pet owner. You can be cited and fined each time your dog is in violation of Mountain View ordinances. Eviction is a civil matter. Refer to your lease or rental agreement.

If someone is mean to my dog and it bites, is that my fault?
Yes, you are responsible for anything your pet does. However, physical abuse of an animal is a crime.

If there is no parking available in an appropriate zone, can I double park to make a delivery?
No. Double parking is prohibited on all Mountain View streets.

I'm drunk and I don't want to drive home. Will the police give me a ride home?
Unfortunately, the police department does not have the resources to drive intoxicated citizens home. We recommend that you call a sober friend or a taxi.

I'm lost and I need directions. Should I call the police department?
No. Unless you are coming to the police department, the department does not have the resources to provide this service. We recommend that you call the business or residence you're trying to locate, or use online mapping services such as Google Maps.

Police Department and Public Safety Headquarters: Directions & Map.

In Business Watch, what's the point of very different businesses getting together? Our industrial plant doesn't have much in common with a retail liquor store.
Providing a networking experience for all businesses does in fact generate a unified front against crime. A service business owner would likely not choose to attend a shoplifting training, and a liquor store employee would probably skip a discussion about high-tech fraud detection. However, both may have an interest in neighborhood crime issues, disaster preparedness, and police department response.

Is it illegal to be in a gang? Gangs are just clubs, aren't they?
Per the California Penal Code, Section 186.22, it is a crime to knowingly promote or assist in the criminal conduct of a criminal street gang. If a group is not fostering criminal activity, membership or support is not a crime.

Is it legal to wear a knife or sword as part of a costume?
The most prudent choice is to use fake weapons for costuming. Think carefully before you carry or wear a real weapon. Consider:

  1. You'll need to control the weapon at all times.
  2. Alcohol impairs judgment.
  3. The presence of a weapon can change encounters that might otherwise have ended peacefully.
  4. Another person may find a way to obtain your weapon.
  5. Removing a knife or sword from its sheath can be considering brandishing a weapon, which is illegal.

Is there a city lost and found department?
To inquire about lost, found or stolen property, contact the police department at: 650/903-6375. Property found in the city may be dropped off at the police department from 7 a.m. to 7 p.m., 7 days a week.

Is there a curfew for teens in MV?
Yes. Unless accompanied by a parent, guardian or other adult authorized to care for them, all children less than 18 years old must be off the streets between 10 p.m. and sunrise, 7 days a week. Exceptions include going to/from, and attendance at, a lawful business, recreation or church-related activity.

Is there a Neighborhood Watch in my area?
Mountain View has more than 100 Neighborhood Watch groups. To find out if there's one in your area, contact: Jennifer Crist: 650/903-6186.

Is Business Watch divided into neighborhoods or types of businesses?
Generally, there is one business watch program for all types of businesses--retail, big firms, small firms and service companies. Business Watch is available for any commercial organization or non-profit that wishes to be a part of the program.

My boyfriend has been beating me. Can I just have the cops talk to him without making an arrest?
No. Police are required by law to make an arrest if domestic violence has occured. It's our preference that you always contact the police. However, if you are unable to do so, at least contact the Support Network for Battered Women (800/572-2782, 24 hours). They will assist you and will not involve the police without your approval.

My broken-down car is parked on the street or in a public parking zone. I can't afford to get it fixed right now. What should I do?
It must be removed from street or public parking. If it is not driveable, you should have it towed. If you delay and the police have it towed, it will cost you more to get it back than if you had arranged towing.

My child is interested in gangs, but s/he seems to be just playing at it, not a real gang member. Should I be concerned?
Yes. 'Wannabees' can be very dangerous because of a desire to prove themselves or earn membership. Also rival gangs may perceive no difference between a 'wannabee' and a real member, which means they may target your child for violence. If your child is attracted to gang life, you may wish to consider counseling.

My child is involved in a non-violent gang. Should I be concerned?
Probably. Gang culture can be dangerous. Status is important to gang members, and generally the greater the crimes committed by the gang members, the greater the status. "To fear me is to respect me." Association with street gangs may lead to violence and crime.

My husband hit me. If I call the police, what happens next?
Be sure to call 9-1-1, so we can get to you quickly. If officers determine that domestic violence has occured, they will make an arrest. The perpetrator will be taken to jail. It's possible that a batterer will be booked and released the same day. If that is the case, the jail will notify you.

If necessary, officers will call an ambulance or drive you to the hospital. An officer will explain what resources are available, such as emergency housing, legal assistance and emergency restraining orders. If an emergency restraining order is required, the police will gather the necessary information and contact the judge right away. An officer will stay until you, and any children, have a safe place for the night.

My neighbor's dog keeps barking all night long. What can I do?

MVPD encourages residents to try to resolve problems with their neighbors. However, we realize that sometimes it's not possible. There are two alternatives: 1. Contact the City of Mountain View Mediation Program (650/960-0495). 2. Call MVPD, when barking is occurring(650/903-6395).

People drive too fast on my street. What can I do?
Call the police department's Traffic Hotline: 650/903-6146.

Should I bring anything on my police ride-along?
You should bring your California driver's license or ID. A notepad, if you wish to take notes. Money for coffee can be useful, but not all ride-alongs include a coffee break. You will want to dress appropriately for changes in the weather.

There are also items which you should not bring: any sort of weapon, including guns, knives or pepper spray. The officer escorting you will be responsible for your safety. Cell phones and pagers must be in silent mode.

Should I call the police if a neighbor fails to clean up after their pet?
We suggest talking to the neighbor. For ongoing problems, mediation may be the answer. You may also call the police non-emergency line: 650/903-6395.

Should I call the police if I hear a neighbor's audible alarm?
Yes. If an alarm is not monitored by a service, the only way the police department can find out is if someone calls it in.

Should I call the police if someone has a dangerous pet?
Yes. Call MVPD (650/903-6395).

Should I call the police if someone has too many or illegal pets?
Yes. Call MVPD (650/903-6395).

There's never enough parking for my business. Is there something I can do?
On private property,  you may declare a tow-away zone (i.e. parking for for customers and/or employees only). Contact a tow company for signs, which must be posted at all parking entrances, and to tow vehicles from premises.

Public parking is at a premium in certain areas of the city, such as downtown. In areas with time restrictions, the police provide parking enforcement in order to maintain parking turnover. If your area has time restrictions, and you believe it's not being enforced, contact the Traffic Hotline (650/903-6146) to request enforcement.

Weapons laws don't apply to toy weapons, do they?
Even toy weapons have some legal restrictions. While they may be carried on your person, it is illegal to brandish them, which means to display or wave about. They should never be used as if they were real weapons, especially in situations in which they may be misconstrued as real weapons.

Never allow anyone to think your toy weapon is a real weapon. They may respond with real force. Teach children with toy weapons about weapons safety.

What are common traffic laws that drivers forget?
1. Coming to a stop before making a right turn.
2. Obeying no turn signs with times on them, indicating you can't turn during certain hours.
3. Proper turning positions for right turns; turn from the rightmost lane to the rightmost lane avoiding the corner curb.
4. Proper turning positions for left turns; turn from the leftmost lane (or designated left turn lane) wide enough to enter the right-hand lanes without crossing the lanes traveling in the opposite direction.

What are my obligations as a driver, if I get stopped by a police officer?
If asked, you must show your:
1. Driver's license
2. Vehicle registration
3. Proof of insurance

If you don't have all of these you may receive a citation.

If the officer believes you have been drinking you may be asked to perform a field sobriety test. 

What are the vision and hearing requirements for police officers?
Go to POST Medical Screening Manual.

What background issues would rule me out as a police officer?
Keep in mind that each applicant's background is considered as a whole. You don't have to be perfect. Applicants are commonly ruled out because of criminal history, extensive drug use, credit issues and integrity (i.e. lying on background forms).

What can an entry-level police officer candidate do to improve the chances of success?
Learn about police work, the police department and the city. Learn about conflict resolution and teamwork. Take classes in criminal justice. Improve your verbal and written communication skills. Get relevant experience, such as internships or volunteer positions.

To enhance your performance at the police academy, you may also wish to develop your physical fitness (especially running and calisthenics), learn to shoot a handgun, and study a martial art or fighting system.

What cities and other law enforcement agencies does our police department work with?
Depending on the case, MVPD could conceivably work with any law enforcement agency in the world. The department most commonly cooperates with Sunnyvale, Palo Alto and Los Altos Police Departments, Santa Clara County Sheriff's Department, Federal Bureau of Investigation and State Department of Alcohol and Beverage Control.

What do cops do during their time off? How do they wind down?
Just like everyone else, our families tend to be the center of our lives. From coaching children's athletics to working on our houses, from helping with homework, to romantic dinners, you'll often find us with our loved ones. Many cops do a lot of physical activities, such as snow boarding, weight training, basketball, bicycling, and, of course, martial arts and shooting practice.

What do different police uniforms mean?
Dark blue shirts: Worn by officers and reserve officers.

Light blue shirts: Worn by community services officers, Police Explorers and police assistants (business personnel).

White polo shirts: Worn by volunteers.

Tan polo shirts: Any employee.

Jumpsuits: SWAT officers and maintenance personnel.

What do I do if I don't want my pet anymore?
We recommend that you make all pet-buying decisions with a long-term plan. A pet should be a member of your family. If you can no longer keep your pet, and cannot find a proper home, you can surrender your pet to Palo Alto Animal Services (650/496-5971) for a fee.

What do I do if I see someone abuse a pet or wild animal? Can they go to jail?
Call MVPD (650/903-6395) to report the incident immediately. It is illegal to abuse wild or pet animals. A perpetrator may be sentenced to jail.

What do I need to do if I, or my child, get bitten by a pet?
Seek medical assistance for animal bites. Get as much information as possible regarding the owner and the animal. Exchange names and phone numbers. Also contact Palo Alto Animal Services. Daytime: 650/496-5971. After hours: 650/329-2413.

What does the police department do about graffiti?
Notify MVPD (650/903-6395), so we can take photos. Often graffiti arrestees are responsible for many cases. It's crucial that we have the photos for prosecution. In some cases, property owners can receive restitution.

City code requires that graffiti be removed within 10 days. The city is responsible for removing it from public property. However, on private property, the property owner is responsible for removing graffiti.


What happens at Business Watch meetings?
Non-training meetings usually start with a few words from the police chief or Field Operations captain.  A roundtable discussion follows, which may include any issue of interest. Finally, time is allotted for networking among participants. Meeting are usually held at the police department.

What happens on a police ride-along?
When a ride-along begins, officers usually give a brief overview of his or her job and the vehicle and equipment. If assigned to a beat, he or she may tell you about the beat.

You'll be sitting in the front of the police car. If you have any medical or other concerns, please tell the officer at the beginning of the ride-along.

Next, your officer goes on patrol and does his or her everyday job--everything from traffic stops, to responding to calls for service, spending time with community members, and searching for wanted subjects.

Questions are encouraged, with two caveats. First, wait until the officer is not busy. Second, ask them when no one else is present, because some questions can annoy or distress people involved in the incident.

What happens when the police department gets a complaint about an abandoned vehicle?
The police will locate the vehicle and determine its status. The vehicle will be marked with a sticker indicating that it is presumed abandoned.  After an appropriate grace period, the vehicle will be towed at the owner's expense.

What if I can't make the court date listed on a traffic ticket?
You can go to court on any non-holiday Monday-Friday before the appearance date on your citation.

If the citation is for a misdemeanor, court apperance is mandatory. Failure to go to court on or before this date may lead to arrest, jail time and a fine.

If the citation is for an infraction, you may pay the ticket, or contact the court to find out if you're eligible for traffic school.

The back of your citation has simple instructions detailing your choices.

For more information, see: Handling Tickets or Santa Clara County Court.

What is the legal limit for lowering your car?
No lower than the lowest portion of the wheel rims.

What is the testing process to become a police officer?
Candidates must pass a written exam. Successful candidates will be invited to an oral board interview (weighed 100 percent). After the oral board, candidates may be asked to complete a background check, polygraph test, psychological exam, medical exam and drug screening.

What kinds of firearms need locks?
All firearms, including rifles, shotguns, revolvers and semi-automatic handguns should be kept locked to prevent use by children and impulsive use by adults.

What kinds of guns do the free locks work on?
The free locks are cable locks, similar to bike locks. These locks work on any firearm that has a chamber, which includes most rifles, shotguns, revolvers and semi-automatic handguns. Note, however, that some guns require trigger locks, which must be purchased at gun shops. It is crucial that you obtain a lock that is appropriate for your gun. When in doubt, consult your gun dealer.

What medical issues would rule me out as a police officer?
Police officer must be able to perform strenuous activities, such as running, climbing fences, fighting and carrying heavy weight. Some of these activities may be impossible for people with certain diseases or may cause the diseases to worsen. Some health conditions may put others at risk of transmission. Each individual's situation will be evaluated separately. For more information, refer to the POST Medical Screening Manual.

What pets are allowed to run loose?
No animal is allowed to run loose per se. There is no leash law for cats, but they are not allowed to trespass onto someone else's property.

What qualifies as an abandoned vehicle?
Any vehicle that has not moved from the same spot for over 72 hours, or is visibly inoperable because it's missing essential parts, such as wheels, transmission or engine, may be considered abandoned. If it is parked on a public roadway, it may be towed at the owner's expense.

What should a driver do when an emergency vehicle needs to get through traffic?
When an emergency vehicle has lights and siren activated, all drivers need to pull over safely to the right-side curb. If it's unsafe, or you can't pull over, stop where you are. Do not move toward the left; emergency drivers are trained to travel in the leftmost lanes.

Open your window; emergency vehicle drivers may provide directions via loudspeaker.

What should I do about nuisance phone calls? Repeated hang-ups? Unwanted FAXes? Obscene calls?
You can contact your phone company to order caller ID and call blocking. With these services, you can block annoying phone calls.

If the problems persist, or if you feel unsafe, call the police department non-emergency incidents: 650/903-6395.

What should I do if I hit a parked car?

Stop your vehicle at the nearest location that will not impede traffic or jeopardize the safety of other motorists. You are responsible for notifying the owner of the vehicle you struck of the following information:
1. Your (driver's) name, address and phone number
2. For the vehicle you were driving, the vehicle owner's name, address and phone number

Therefore, when hitting a parked car, you must immediately do one of the following:
1. Locate the owner of the other vehicle and provide the information indicated above. If requested, present your driver's license and vehicle registration.
2. Leave in a conspicuous place on the other vehicle a written notice providing the information indicated above.
3. If you want a police report, notify the police department: 650/903-6395.

What should I do if I receive threatening phone calls? Calls from a stalker?
Call the police: 9-1-1 for emergencies, or 650/903-6395 for non-emergencies.

What should I do if my pet disappears? Escapes?
Contact Palo Alto Animal Services (650/496-5971). Check all local shelters, talk to neighbors, post flyers, and do not give up.

What should I do to prepare for the police officer candidate's oral board?
Think about how your experiences have prepared you to become a police officer. Practice interviewing.

What should I do with my child's fingerprint floppy disk?
Store it in a safe place. You can make a copy and carry it with you when you're on vacation.

What should I wear for my police ride-along?
You should have a neat appearance and dress. Clothes should be comfortable. You may wish to wear layers for possible changes in the weather. You may wish to apply sunscreen. You may be outside for long periods of time.

What sort of duties can I work as a reserve officer?
Level III reserve officers can work, traffic, prisoner transport and event security. Level II can make arrests and perform other officer duties with supervision. Level I officers can do anything a regular police officer can do, including solo patrols.

What sort of pet ID is recommended?  
Dogs and cats should have a durable ID tag with owner contact information. Dogs also must be licensed.

What's on the police officer candidate written exam?
The POST written exam is a test of vocabulary, spelling, grammar and reading comprehension. There is also a short essay. For more information, review the practice test.

What's the best type of lock for a sliding glass door?
A bolt lock, which is installed on the the floor of the house. The bolt goes into a hole drilled into the door (or window) frame.

What's the most common misuse of 9-1-1 in Mountain View?
Dialing 9-1-1 mistakenly. If you do this, be sure to talk to the operator, so we don't send officers to your location. If you just hang up, we have to check it out for your safety.

When a police officer signals to pull me over, what if there's no safe place to pull over?
If it's not safe, first acknowledge that you've seen the officer by turning on your flashers. Open your window; officers may provide directions via loudspeaker.

Drive at a slow but safe speed, until you see a safe opportunity for a pullover. If there's no parking lane, look for a parking lot. On a freeway with an unsafe shoulder, take the next exit. It's okay to pull over on private property if that's the only option.

When and where do I go for my police ride-along?
Because there may be papers to sign, please arrive 15 minutes before the scheduled ride-along time. Go to the police department at 1000 Villa St. Check in at the front desk. You may have to wait for 10-20 minutes, if there are urgent matters affecting the shift transition.

When can I become a detective or a SWAT member?
When an officer completes probation (18 months of duty), he or she will have the opportunity to test for specialty and collateral assignments. Preference may be given to officers with more experience.

When do I have to clean up after my pet? What can happen if I don't?
Always. You can be cited and fined for failing to clean up after your pet.

When do I have to report a traffic accident, and to whom?
If there are no injuries, a police report is optional. However, if there is more than $750 worth of property damage, you must report the accident to the Department of Motor Vehicles (DMV). Ask your insurance company if they notify the DMV for you. Some do.

Whenever there are injuries, even minor injuries, you must report an accident to the police department. However, it's only necessary to get a police report at the scene if there are major injuries or fatalities. In either case, we'll notify the DMV for you.

DMV Accidents

When is the police department open?
Emergency services, general information by phone (650/903-6344) and patrol: 24x7.

Front desk: 7 a.m. - 7 p.m., 7 days a week.

Most other services: 8 a.m. - 5 p.m., Monday through Friday.

When my child is fingerprinted, does the police department keep a copy of the data?
No. Many citizens prefer to keep personal information private.

When traffic lights are out, does the police department put officers at intersections to direct traffic?
The police department monitors intersections with lights out. When it's necessary for public safety, MVPD will post an officer to direct traffic.

California law dictates that an intersection with non-operable lights is the same as a 4-way stop. If all motorists (and bicyclists) stop and take turns like at 4-way stops, there's no need for an officer to direct traffic.

When I'm signaled to pull over, what if I'm not certain it's really a police officer?
Turn on your flashers, to signal your awareness of a pullover attempt. Drive at a safe but slow speed until you find a safe place to pull over. Choose a well lit, populated place like a shopping center or restaurant parking lot. You may also drive to a police or fire station.

Where can I allow my dog to run off-leash?
Cuesta, Rengstorff and Whisman Parks have dog runs, designated areas where dogs can play off leash. There are also designated areas in some parks for dog training, but use of these areas requires a training permit.

Where is the police department located?
Mountain View Police Department
1000 Villa Street
Mountain View
CA 94041

Phone:650/903-6344
Fax:

Google Map to police department

While driving my car, I struck and damaged property (other than another car). What do I do?
Stop your vehicle at the nearest location that will not impede traffic or jeopardize the safety of other motorists. You are responsible for locating the property owner and providing the following information:
1. Your (driver's) name, address and phone number.
2. For the vehicle you were driving, the vehicle owner's name, address and phone number.

For damage to city property, telephone non-emergency incidents: 650/903-6395.

Who can go on a police ride-along?
Anyone 14 years old or older, who lives, works or attends school in Mountain View, or is an applicant for a position with MVPD. You must also have no outstanding warrants and no felony convictions. A criminal history check will be run before the ride-along.

Who do I call when I see a dog running loose?
Call the police department's non-emergency line: 650/903-6395.

Who do I contact about Internet fraud?
If you paid for an online purchase, but no product was delivered, this is a civil matter rather than a police matter. See Property Crimes for information on your options.

If, instead, an unauthorized person uses your credit card or card number to obtain products, this is credit card fraud. It is a criminal matter, which should be reported to the police: 650/903-6395.

If, someone uses information about you to obtain credit, money, products or services, this is identity theft. It is a criminal matter, which must be reported at the police department so your identity can be verified.

Who should I contact if I see an unidentified substance that might be an illegal drug?
Unless the substance is posing an immediate risk to someone's safety, contact the police non-emergency response line: 650/903-6395. In an emergency, always call 9-1-1.

Who should my company's Business Watch representative be?
This depends on the size and structure of your business. For large retail businesses or corporations, security representatives and emergency response coordinators are good choices. For smaller businesses, managers or employees are typical choices.

Why do operators ask so many questions when I call 9-1-1?
There are several reasons. First, operators must assess the seriousness of the situation you're calling about, so they can set priorities relative to other calls. Second, responding personnel need information in order to determine what personnel and equipment is needed for your situation. Third, if suspects or other victims are involved, it's important to be able to locate them as quickly as possible.

Will I be able to get out of the car during my police ride-along?
This depends entirely upon the kinds of calls. Do not get out of the car unless told you may by your escorting officer. He or she may be aware of safety considerations that you are unaware of.

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