585 Franklin Street Mountain View, CA 94041 Phone: 650-903-6337
Library Hours
Mon - Thur 10:00am - 9:00pm
Fri - Sat 10:00am - 6:00pm
Sun 1:00pm - 5:00pm
Getting an Item off the Mobile Library Service Vehicle
1.
If I'm in the Library and I see that an item is available on the Mobile Library Service Vehicle,how do I get it?
Go to the Welcome Desk on the first floor in the Lobby. The staff person there will pull the title from the vehicle, if the truck is at the Library.
If the vehicle is not at the Library, they will get your name and library card number from you, and have the item pulled when the vehicle has returned. You will receive a phone call when the item is ready and waiting for you at the Customer Services Desk.
In the event that the item is checked out during the time the vehicle is out, a staff member will reserve it for you. They will call you to let you know that the item is no longer available for immediate checkout.
2.
What if I'm at home, and I see that an item is available on the Mobile Library Service Vehicle, how do I get it?
During open hours (except Sundays) you can call the Reference Desk at 650-903-6337. The staff person that answers will pull the title from the vehicle if the truck is at the Library.
If the vehicle is not here, they will get your name and library card number from you, and have the item pulled when the vehicle has returned. You will receive a phone call when the item is ready for you at the Customer Service Desk.
In the event that the item is checked out during the time the vehicle is out, a staff member will reserve it for you. They will call you to let you know that the item is no longer available for immediate checkout.
3.
The Library is closed, now what do I do?
Since there is no staff available to assist you, you will need to wait until the Library is open and has phone service: Monday-Thursday 10am to 9pm; Friday-Saturday 10am to 6pm.
4.
Why can't I reserve the item myself?
When any item, in the Library, or on the Mobile Library Vehicle, is available you cannot reserve it. By calling the Reference Desk at 650-903-6337, you will have an opportunity to speak to a person who will be able to get you the book, or who will get in touch with you to let you know the status of your request.
