|
POLICY:
The City of Mountain View Public Library provides materials and information sources for customers to borrow and use for their information needs, for personal enjoyment or for lifelong learning.
The Library issues free Library cards to anyone residing in California. Temporary Library cards are issued to anyone residing outside California.
Library cardholders agree to obey the rules and regulations of the Mountain View Public Library and to abide by the borrower’s agreement.
Library card and borrowing regulations may change from time to time.
BORROWER’S AGREEMENT:
The Library cardholder may borrow circulating Library materials, use the Library’s Internet/word processing computer stations, and access subscription databases.
A Library card is issued to an individual, and this card should only be used by the person to whom it has been issued.
The individual to whom the card is issued is responsible for the following:
- Returning Library materials by due date and in good condition
- Payment of fines and fees
- All charges/activity associated with cardholder’s account until card is reported lost or stolen
- Immediately reporting a lost or stolen card
- Notifying Library of changes in name, address, phone number, or e-mail address
Parents or guardians of a child under the age of 14 who obtains a library card agree to be responsible for the above. A parent’s signature is required on Library card applications for children under age 14. Children must be able to print their own first and last name to apply for a library card.
CONFIDENTIALITY
It is the policy of the City of Mountain View Public Library to ensure the privacy of its users and to consider Library registration and circulation records to be confidential in nature. The Library will provide circulation information (printed or verbal) to the concerned Library cardholder only.
In the event of overdue items, circulation information regarding these items only will be made available to the financially responsible person, for example, the parent or guardian of a Library cardholder.
Please see the Library’s website for more information about Library Confidentiality.
LIBRARY CARD AND BORROWING REGULATIONS
Getting a Library Card
Library cards are free to all California residents. To obtain a Library card, current picture identification with current address is required. If the picture ID does not have a current address, a second piece of identification with current address is required.
Temporary cards are issued to customers who reside outside California.The card is valid only for the period of time that the cardholder stays locally.To obtain the card, current picture identification with current permanent address is required.
Library card applications are available online and at the Library. Registration is completed at the Circulation Desk or on the Mobile Library.
Library cards are issued only upon verification of current address.
Using a Library Card
Customers are expected to present their Library card when borrowing materials. This is for customer security as well as accuracy. If a Library card is lost or stolen, notify the Library immediately.Picture identification is required to replace a lost or stolen library card.There is a $2.00 charge for a replacement card.
Customers are responsible for their Library account and may find out about overdue materials and outstanding fines by checking online or inquiring at the Circulation Desk. Borrowing privileges may be restricted if fines and fees are not paid as required.
Loan Periods, Limits, and Fines
|
MATERIAL
|
LOAN PERIOD
|
LIMIT
|
FINE
|
|
Audio Cassettes
|
4 weeks
|
15 per card
|
$.25 per day
|
|
Books
|
4 weeks
|
No limit
|
$.25 per day
|
|
CD-ROMs
|
4 weeks
|
No Limit
|
$.25 per day
|
|
Compact Discs
|
4 weeks
|
15 per card
|
$.25 per day
|
|
DVDs
|
1 week
|
15 per card
|
$.25 per day
|
|
Periodicals
|
1 week
|
15 per card
|
$.25 per day
|
|
Videocassettes
|
1 week
|
15 per card
|
$.25 per day
|
Customers can pay their fines and any other fees with their Visa or MasterCard, as well as by check or cash.
Renewals
All circulating materials except periodicals, videocassettes and DVDs can be renewed twice if there is no a reserve on the item for another customer. DVDs, videocassettes and periodicals can be renewed once if there is no reserve on the item. If Library materials are overdue at the time of renewal, a fine will be added for each overdue item.
Materials may be renewed online by going to the Library website and selecting Renew Items. Online renewals occurring after midnight on the due date will be treated as overdue.
To renew materials by phone call the 24-hour automated renewal line at (650) 940-1015. This line cannot renew items that are overdue. For staff assisted telephone renewals please call the library at (650) 903-6885 during business hours: Monday - Thursday (10:00 a.m. to 9:00 p.m.), Friday - Saturday (10:00 a.m. to 6:00 p.m.)
Returns
When the Library is open Library materials may be returned in the book or media drops inside the Library or in the parking lot. When the Library is closed the outside book drop at the front of the Library may be used.
Library staff will attempt to locate materials that a customer believes were returned but are still showing as checked out to him or her. There are no borrowing restrictions during the time the search for materials. If the item is not found in one month the Library considers the item to be lost and bills the customer for it.
Lost or Damaged Materials
If the item is lost or damaged, the borrower will be charged for the replacement cost of the item plus a $10.00 non-refundable processing fee. There is a six month limit for returning a lost item that has been paid for and requesting a refund.Any overdue fines will be deducted from the refund. Customer replacements for lost or damaged items are not accepted.
If any part of an item is missing upon return, the full replacement cost of the item plus the non-refundable processing fee may be charged.
Reserves
The Library allows reserves on materials that are checked out. There is no charge for this, but there is a maximum of 15 reserves allowed at a time.
Reserves may be placed online in the Library Catalog or by calling (650) 903-6336. Reserves may be placed as long as borrowing privileges are not restricted.
When a reserve item is available for pickup the customer is notified via e-mail, mail, or phone. This item must be picked up by the date specified or the reserve is cancelled. A current Library card is required to pick up and check out reserve materials.
A reserve may be picked up on behalf of another customer only if they have that person’s Library card.
LINK+
Library users may borrow books from one of the participating LINK+ libraries when they are not available at Mountain View Public Library.More information about the Link+ program is available on the Library’s website.There is no charge for this service.
The borrowing policies are governed by the LINK+ consortium.The loan period for LINK+ books is three weeks, with one renewal for two additional weeks, if the lending library agrees to do so.The request for renewal is allowed two days before the due date.Overdue fines are $1.00 per day, per item, and the replacement cost for a lost or damaged Link+ item is $115.00.
Interlibrary Loan
Materials can be borrowed from other libraries through Interlibrary Loan. There is a processing fee of $5.00 for this service, and there may be an additional fee assessed by the lending library. More information about this service is available on the Library’s website.
REVISED DECEMBER 1, 2007
Adopted by the Library Board of Trustees: June 19, 2006
|
