The Mountain View Fire Department Office of Emergency Services (OES) is responsible for helping city employees, residents, businesses and schools prepare for, respond to and recover from emergencies and disasters, both natural and man-made.

Duties of the Office of Emergency Services include:

• Preparing the city by maintaining the city’s Emergency Plan and Emergency Operations Center (EOC), and designing and conducting drills and exercises.
• Training all city staff on the Standardized Emergency Management System (SEMS) and personal preparedness, as well as recruiting and training members of the city Emergency Response Team (ERT).
• Planning and coordinating response for emergencies with other local jurisdictions and Regional, State and Federal Agencies is also facilitated by OES.
• Serving as a resource for schools, businesses, community groups, service organizations and neighborhood associations, providing information, training, assisting with exercises and participating in community events.
• Conducting Community Emergency Response Team  (CERT) training to prepare individuals to assist in disaster recovery on teams and with neighborhood groups.  Training and certification is offered to individuals, organizations, school districts, companies and neighborhood groups.
• Conducting Personal Emergency Preparedness (PEP)  training for individuals and families to learn simple, basic safety skills to keep their homes and families safe!
• Assisting in the formation of Neighborhood CERT Groups which support the CERT program with information to residents and periodic exercises to practice and maintain CERT skills.  When 911 services are not available in a disaster, neighborhood groups can be critical in collecting and relaying neighborhood needs to the city’s Emergency Operating Center.