CITY OF MOUNTAIN VIEW RECREATION DIVISION
POLICIES REGARDING PARTICIPANT USE OF SENIOR CENTER

The mission of the Senior Center is to provide programs that meet individual needs of seniors, create a sense of ownership in the center, promote personal growth and socialization, and foster feelings of achievement, companionship, and well-being.

The Senior Center is not a day care facility for seniors; supervision is not provided on a one to one basis.

When you come to the Senior Center you are encouraged to:

• Participate in social service, educational and recreational programs
• Socialize with other participants
• Obtain information and referral for needed services
• Voice ideas and concerns regarding programs

The following policies promote the enjoyable use of the Senior Center by all participants.

• Treat others with courtesy and respect.
• Independently maintain bodily functions and proper hygiene.
• Appropriate attire to be worn by all participants (shoes, shirt).
• Participants with advanced confusion/memory impairment must be accompanied by a responsible attendant. (i.e. When a particpant does not know his/her name, location of home, reason for being at the center or how to get home, etc.)
• Verbal/physical harassment of senior center participants and staff, including abusive language and/or inappropriate physical contact, is NOT allowed.

Failure to comply with these policies will result in:

1st occurrence: Verbal warning informing participant that there has been an infraction of Senior Center policies.

2nd occurrence: Staff requests participant to leave Senior Center for one week beginning at the date of infraction.

3rd occurrence: Participant is asked to leave the Senior Center for six months beginning the date of the third occurrence. Within five days, the participant will receive a letter stating the infraction of senior center policies and the date of return for the participant after the penalty period has expired.

4th occurrence: Participant is not allowed to return to Senior Center. The participant will receive a letter confirming the details of repeated infractions leading to the expulsion from the center.

If the participant feels he/she has been treated unfairly by staff at the senior center, the participant may request a hearing with the Recreation Supervisor and Recreation Manager. This request must be in writing and delivered to the Recreation Manager, 201 South Rengstorff, Mountain View, CA 94043, within seven days of the date the infraction policy occurred. The Recreation Manager and Recreation Supervisor will meet with the participant within five days of receipt of the request and respond to the participant in writing within five days of the meeting.

If the participant feels he/she has been treated unfairly by the Recreation Supervisor and Recreation Manager, the participant may request a hearing with the Community Services Director. This request must be in writing and delivered to the Community Services Director, 201 South Rengstorff, Mountain View, CA 94043, within seven days of the hearing with the Recreation Supervisor and Recreation Manager. The Community Services Director will meet with the participant within five days of receipt of the request and respond to the participant in writing within five days of the meeting. The decision of the Community Services Director is final.

The participant will not be allowed access to the Senior Center until the appeals process is concluded or the penalty period associated with the infraction has expired.