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Utility Billing

The City of Mountain View provides water, wastewater and refuse services and bills residents and businesses according to annual rates approved by the City Council. The City Council adopted the Fiscal Year 2013-14 rates on June 18, 2013.

                            View notice of public hearing.
                            View budget and financial status of utilities.
                            View additional water/wastewater rate and financial information.
                            View rate comparisons.
                            View council approved rate changes - June 18, 2013..

Water and wastewater services are provided by the City directly. Refuse and recycling services are provided by contract with Recology Mountain View on a collection schedule at rates approved by the City.

For other utility services, visit the Learn About Our City web pages.

Billing and Payment Information
Customers may open or close their water, wastewater and refuse accounts by contacting the Revenue Section at 650-903-6317. For refuse changes, please contact Recology Mountain View at 650-967-3034 (Monday through Friday, 7:30 am to 4:30 pm.)

Residential customers are billed every other month for the previous two months of services. Please follow this link for an explanation of the information on the bill.

PAYMENT OPTIONS:

The City of Mountain View is pleased to announce the launch of: 

Pay-by-Phone and On-line Utility Bill Service

The service is free and available 24/7.  We accept electronic check, Visa, MasterCard or Discover.

TO PAY BY PHONE:  Call toll-free 1-855-288-0315 - you will need your 12-digit utility account number

TO MAKE A ONE-TIME PAYMENT ON-LINE, go to: 
www.MountainView.gov/PayYourBill

            Click on "Pay Now" — you will need your 12-digit utility account number

TO SCHEDULE A SINGLE PAYMENT OR RECURRING PAYMENTS, VIEW YOUR ELECTRONIC BILLS, OR ENROLL IN PAPERLESS STATEMENTS, go to: 
www.MountainView.gov/PayYourBill

            Click on "Access Your Account" to sign up — you will need: 

—  your 12-digit utility account number

—  last four digits of your Social Security Number (or your Federal Tax ID Number or your Customer Number)

—  an e-mail address

Please note that an electronic bill will be available once issued and the latest 12 bills will be available. 

Mailing address:  PO Box 7540, Mountain View, CA  94039.

Please call (650) 903-6317 if you need any assistance.


You can also use the direct payment method to pay your City of Mountain View utility bills automatically from your checking account. You will receive a regular billing statement that shows the usage information and amount due with a message indicating the date payment will be deducted from your checking account. There are no charges for this service. Automatic payments are processed by the U.S. Federal Reserve System. To sign up for this service please follow this link Direct Payment Plan.com. DirectPaymentPlan.com only provides enrollment services for this program. The City initiates all auto payment transactions directly through the Federal Reserve System. The City of Mountain View does not sell or otherwise share any information provided by or related to individual utility customers to outside parties other than law enforcement officials in the course of a criminal investigation or as required by court order. Please read the Privacy Policy statement on the DirectPaymentPlan.com site for information regarding their data security practices.